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49-2001186 Rev. 0 31
TROUBLESHOOTING TIPS
Troubleshooting Tips ... %HIRUH\RXFDOOIRUVHUYLFH
Problem Possible Cause What To Do
Storage drawer won’t close Power cord may be obstructing drawer in the lower
back of the range.
Reposition the drawer and power cord. See the Care and
Cleaning – Exterior Surfaces – Storage Drawer section.
Rear drawer support is on top of the guide rail. Reposition the drawer. See the See the Care and
Cleaning – Exterior Surfaces – Storage Drawer section.
Surface units will not
maintain a rolling boil or
cooking is not fast enough
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surface unit selected.
,QVRPHDUHDVWKHSRZHUYROWDJHPD\EHORZ Cover pan with a lid until desired heat is obtained.
Surface units do not work
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set. Check to see the correct control is set for the surface unit
you are using.
Surface unit stops glowing
when turned to a lower
setting
The unit is still on and hot. This is normal.
Frequent cycling off and on
of surface units
The surface unit cycles on and off to maintain your
selected control setting.
This is normal. See Temperature Limiter section.
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Scratches (may appear as
cracks) on cooktop glass
surface
,QFRUUHFWFOHDQLQJPHWKRGVEHLQJXVHG Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning. See the Care
and Cleaning Cooktop Surfaces - Radiant Glass section
for more details.
Cookware with rough bottoms being used or coarse
particles (salt or sand) were between the cookware
and the surface of the cooktop. Cookware has
been slid across the cooktop surface.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use and use cookware with smooth bottoms. See
the Care and Cleaning Cooktop Surfaces - Radiant Glass
section for more details
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use. See the Care and Cleaning – Cooktop Surfaces section.
Hot surface on a model with a light-colored
cooktop.
This is normal. The surface may appear discolored when
it is hot. This is temporary and will disappear as the glass
cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic placed
on the hot cooktop.
See the Care and Cleaning – Cooktop Surfaces - Radiant
Glass section for more details.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
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