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49-1000603 Rev 0 23
Problem Possible Cause
Handle is loose/handle has a gap. • Handle needs adjusting. See Attach Refrigerator Handle and Attach the
Freezer Handle sections for detailed instructions.
Refrigerator beeping • This is door alarm. Turn off or disable with door closed. If door open and alarm
is sounding, you can only snooze the alarm.
Not cooling • The cooling system is off. Turn cooling back on. See Operating Instructions..
Water has poor taste/odor • Water dispenser has not been used for a long time. Dispense water, until all
water in system is replenished.
Water in glass is warm • Normal when refrigerator is first installed. Wait 24 hours for the refrigerator to
completely cool down.
• Water dispenser has not been used for a long time. Dispense water, until all
water in system is replenished.
• Water system has drained. Allow several hours for replenished supply to chill.
Water dispenser does not work • Water supply line turned off or not connected. See Installing the Water Line.
• Water filter clogged or filter/bypass plug* not installed. Replace filter cartridge
or remove filter and install bypass plug.
• Air may be trapped in the water system. Press the dispenser arm for at least 2
gallons (7.57 liters).
• Water in reservoir is frozen because the controls are set too cold. Set the
refrigerator control to a warmer setting and wait 24 hours. If the water does not
dispense after 24 hours, call for service.
Water spurting from dispenser • Newly installed filter cartridge. Run cold water from the dispenser for 2 gallons
(7.57 liters).
No water or ice cube production • Supply line or shutoff valve is clogged. Call a plumber.
• Water filter is clogged. Replace filter cartridge or remove filter and install by-
pass plug*.
• Filter cartridge not properly installed. Remove and reinstall filter cartridge, be-
ing certain that it locks in place.
• Icemaker is turned off. Check that the icemaker is turned on. See Automatic
Icemaker.
Water is leaking from dispenser • Air may be present in the water line system, causing water to drip after being
dispensed. Dispense water for at least 5 minutes to remove air from system.
Freezer cooling, refrigerator not
cooling
• Normal, when refrigerator first plugged in or after extended power outage.
Wait 24 hours for temperature in both compartments to reach selected
temperatures.
The top of the refrigerator doors do
not align.
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adjust the right/left hand door. The adjustment screw is located on the bottom
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Refrigerator door handles are loose. • 7KHKDQGOHFDQEHDGMXVWHGXVLQJD´DOOHQZUHQFKRQVHWVFUHZVORFDWHGRQ
the ends of the handles.
Refrigerator doors won't close after
installation
• On some models doors have to be removed at 90° and installed at 90° to
cabinet as described in procedure for Reinstalling the Refrigerator Doors in
order for door to close properly.
Refrigerator doors will not self close. • Refrigerator doors need to be closed by consumer. A gentle bounce back is a
designed feature on some models that gives a positive feedback to the user so
that they can initiate and complete the door closing action.
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada, call 888.880.3030.
TROUBLESHOOTING TIPS
Save time and money! Review the charts on the following pages first and you may not need to call for service.
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