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10 www.electrolux.com
TROUBLESHOOTING
PROBLEM
The air purier does not
operate.
The air quality does not
improve.
electrical outlet.
t$IFDLJGUIFIPVTFGVTFJTCMown or the circuit breaker tripped. Replace the
t$IFDLJGUIFQPXFSQMVHJTEJTDPOOFDUFE1VTIUIFQPXFSQMVHöSNMZJOUPUIF
t&OTVSFUIBUUIFBJSJOUBLFEPPSJNBHFJTDMPTFEQSPQFSMZBOEUIFöMUFSJT
installed correctly, then retry using the purier.
t5IFöSTUUJNFZPVVTFUIFQVSJöFSZPVNJHIUQFSDFJWFBQMBTUJDPSQBJOUTNFMM
fuse with a time delay type or reset the circuit breaker.
t Check if the windows or doors are opened. Close all doors, windows and other
openings connecting to the outside of the room.
SOLUTION
The fan does not operate.
The fan speed does not
change after selecting a
new fan speed.
The appliance is very loud.
The appliance produces a
strange smell.
The app does not operate
properly or it is not
possible to onboard the
appliance on the app.
The screen
shows the error
message “PM
sensor failure”.
The screen
shows the error
message “TVOC
sensor error”.
The screen
shows the error
message “Fan
motor stall”.
The screen
shows the
error message
“Comm. error”.
The screen
shows the error
message “Filter
door open”.
The screen
shows the error
message “RFID
invalid”.
For any further problems, contact an authorized Electrolux service centre.
t The fan speed will decrease or increase gradually, this is normal. If it does not
change after a prolonged period of time after the input then please each out to
an Electrolux authorized servicer for support.
t&OTVre that there are no obstacles near the appliance and that it has a
minimum of 30 cm of clearance around it for optimal operation.
This is normal, but it should disappear quickly. If the smell persist or if you
sense a burning smell, please disconnect the purier and reach out to an
Electrolux authorized servicer for support.
tPlease reach out to an Electrolux authorized servicer for support on the topic.
tPM sensor is not working correctly. Please reach out to Electrolux authorized
servicer for further diagnosis and repair or replacement.
t TVOC sensor is not working correctly. Please reach out to Electrolux
authorized servicer for further diagnosis and repair or replacement. You can
continue to use the product in the short term for the purpose of purication.
tPlease immediately unplug the unit and carefully check if the fan or air
discharge is being obstructed. If nothing is blocking the fan or air discharge
and the air intake door (image 8) is properly closed, please reach out to an
Electrolux authorized servicer for further diagnosis and repair or replacement.
Refrain from turning on the product until the issue is resolved.
t This represents a communication error. Please go to the app for further
diagnosis or reach out to an Electrolux authorized servicer for support on this
error.
tPlease open the back air intake cover (image 8) and close it again. Ensure
tPlease go to the app to check if the lter needs to be replaced, and if so
please order a replacement lter for the unit. If the lter does not need to be
it is closed properly. If this does not resolve the error, please reach out to an
Electrolux authorized servicer for support.
replaced (or was replaced recently) and the error persists please reach out to
an Electrolux authorized server for support.
PM sensor failure
Go to app for
more information
TVOC sensor error
Go to app for
more information
Fan motor stall
Go to app for
more information
Comm. error
Go to app for
more information
Filter door open
Please close
to continue
RFID invalid
Go to app for
more information
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