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AXISM1025NetworkCamera
Troubleshooting
Lowerframeratethan
expected
SeePerformanceConsiderations,onpage54.
Reducethenumberofapplicationsrunningontheclientcomputer.
Limitthenumberofsimultaneousviewers.
Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
CheckintheAMCControlPanel(H.264tag)thatvideoprocessingisNOTsettoDecodeonly
keyframes.
Lowertheimageresolution.
SetaCaptureModethatprioritizesframerate.Changingthecapturemodetoprioritizeframerate
willlowerthemaximumresolution.SeeCaptureMode,onpage18.
Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)oftheAxis
product.SeeTechnicalSpecications,onpage52.
StatusandNetworkindicatorLEDsareashingredrapidly
Hardwarefailure
ContactyourAxisreseller.
Videoandimageproblems,general
Imageunsatisfactory
CheckthevideostreamandcamerasettingsunderSetup>Video>VideoStreamandSetup>
Video>CameraSettings.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Storageanddiskmanagementproblems
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
ProblemsRetrievingAdditionalVideoStreams
‘VideoError’displayedin
AXISCameraCompanion
‘503serviceunavailable’
errorinIE/AMCorQuick
Time
‘Cameranotavailable’
displayedinAXISCamera
Station
‘Ifnoimageisdisplayed,
theremightbetoomany
viewers…’inFirefox/Safari
Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafthuniquestreamisrequested
thecamerawillnotdeliveritandanerrormessageisdisplayed.Theerrormessagedependsonthe
waythestreamisrequested.
Stream0willonlydeliverthemaximumresolutionofthecamera.Stream3isusedifspecic
ACAP(AxisCameraApplicationPlatform)applicationsareinstalled.Thecapturemodewhichis
conguredwhentheproductisstartedthersttime(orafteraresettofactorydefault)determines
whichstreamsareavailable.IfyouselectthecapturemodewhichactivatestheHDMIoutputyou
willhave720pasmaximumresolutionandyouwillgetthefollowingstreamconguration:
Stream0:Fixedresolution-1280x720,xed,cannotbechanged
Stream1:Fixedresolution–1280x720,ReservedforHDMIoutput,regardlessofwhetherthe
cameraisconnectedtoHDMIornot.
Stream2:1280x720,canuselowerresolutions
Stream3:720x576,usedforAxisCameraApplicationPlatform,canuselowerresolutions
50
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