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19sharkclean.co.uk18 sharkclean.co.uk
NOTE: Not all accessories come with all units� For a list of the accessories included with this model, see the top inside
flap of the box� To order additional accessories, visit sharkclean.co.uk�
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn o
power and remove the Lithium Ion Power Pack battery before servicing.
Vacuum is not picking up debris. No suction or light suction. Filter icon on handheld vacuum control
panel is red. (Refer to Checking for Blockages section for more information.)
• Check filters to see if they need cleaning� Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum�
• Dust cup may be full; empty dust cup�
• Check floor nozzle for blockages; clear blockages if required�
• Remove any string, carpet fibres, or hair that may be wrapped around the brushroll�
• Check clog access in wand for any blockages and clear any debris�
• Check connectors between handheld, wand, and floor nozzle for debris� Remove any dust or material in
the connectors�
• If the issue persists, please contact Customer Service�
Vacuum lifts area rugs.
• Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs� Take care
when vacuuming area rugs or rugs with delicately sewn edges�
• Turn o the unit to disengage the brushroll and press the power button to restart�
Brushrolls do not spin.
• Immediately turn o the vacuum� Remove any blockages before turning the vacuum back on� Make sure
the handheld vacuum is tilted back far enough for the brushrolls to engage� If the brushrolls still do not
spin, please contact Customer Service�
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
handheld vacuum, wand, and nozzle� Try disconnecting and reattaching the pieces� If the headlights still
do not illuminate, please contact Customer Service�
Vacuum turns o on its own.
There are several possible reasons for the vacuum turning o on its own, including blockages, battery
issues, and overheating� If vacuum turns o on its own, perform the following steps:
1� Turn on the vacuum and check the battery indicator lights located on the handheld vacuum� If recharging
is needed, make sure power is turned o before connecting to the charger�
2� Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections)�
3� Check wand, accessories, and inlet openings and remove any blockages�
4� Allow unit and battery to cool for at least 45 minutes, until they return to room temperature�
5� Press power button to restart the vacuum� Make sure the charger is not plugged into the port on the
handheld vacuum�
Vacuum is emitting air that smells bad.
• Dust cup may be full; empty dust cup� Empty dust cup after each use for optimal odour neutralisation�
• Check filters to see if they need cleaning� Follow instructions for rinsing and air-drying the filters before
reinstalling them�
• Check to make sure odour neutraliser cartridge is installed in the dial and the dial is installed in the nozzle�
• Check the odour neutraliser dial on the nozzle to see what setting is enabled�
• If the cartridge has been installed for 6 months or longer, consider replacing it�
• If the cartridge has been installed for less than 6 months, remove the cartridge and check to see if it is still
emitting the neutraliser scent�
• If the neutraliser is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall
the dial in the nozzle without the cartridge�
• If the neutraliser is not emitting a scent, consider replacing it�
NOTE: If vacuum still does not operate properly, contact Customer Service at +44 (0)800 862 0453�
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM
A
D
IG
L
B
E
JH
M N
O
C
F
K
A
8" Crevice Tool
B
18" Flexi Crevice Tool
C
Duster Crevice Tool
D
Dusting Brush
E
Multi-Angle Dusting Brush
F
Anti-Allergen Dust Brush
G
Upholstery Tool
H
Wide Upholstery Tool
I
Pet Multi-Tool
J
Deep-Cleaning Motorised Pet Tool
K
FLEXOLOGY® Under-Appliance Wand
L
Accessory Bag
M
Li-Ion Charger
N
Dual Li-Ion Charger
O
Li-Ion Battery
TROUBLESHOOTING GUIDE
Fault
Error code
display on
Motor No Start 10
Motor Overheat 20
Motor Overcurrent 30
Motor Short 40
Motor Overspeed 50
System Comm Error 60
Clean Sense IQ Sensor Block-
age
F0
Nozzle Overheat 70
Nozzle Short E0
Motor
Nozzle
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