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Issue
Potential Cause
Try this
There is a red circle on my air
purifier’s panel.
It is time to change the main filter.
1. Change filter according to the instructions in this guide.
2. Reset the filter life timer: press down the fan speed button
until the red light disappears (15 seconds).
My air purifier is making too much
noise.
Air purifiers that are set on a high-speed
level produce more noise because they
function at faster rates.
Set a lower fan speed. The air purifier should be quieter.
I cannot connect my air purifier.
The air purifier is too far from your phone
and router during the set up.
1. Ensure that your phone, air purifier and Wi-Fi router are
in the same room and in close distance during initial set up
(follow the app for exact distance instructions). Once you have
successfully paired your air purifier you can place it at your
desired location.
2. Make sure that your air purifier is plugged in and powered on.
Troubleshooting
For more information and troubleshooting tips, please check the Support page on www.blueair.com
The plastic sealing is still on the filter.
1. Remove the main filter according to the instructions in this
guide.
2. Make sure that the plastic cover is removed from the filter.
If the main filter or pre-filter are clogged
or dirty, the engine might not get sufficient
airflow, which may result in increased noise
levels.
Unplug your air purifier and vacuum the air purifier and
its fabric pre-filter from the outside with a soft brush
attachment.
Clean the fabric pre-filter in the washing machine.
Replace the main filter when your filter indicator turns red.
The Blueair App is not up to date.
Open your App Store in your phone and ensure you have the
latest Blueair app version.
The router is not on or has no
connection.
The router is not using a standard
connection.
Ensure the following before trying to connect your product
again:
1. Internet is currently running
2. You are using a 2.4Ghz network.
3. Deactivate VPN.
Bluetooth is deactivated.
Ensure Bluetooth is enabled in your smartphone’s settings.
My air purifier has lost connection.
Temporary Wi-Fi disturbances.
New Wi-Fi settings or router.
If your air purifier does not re-connect by itself after a few
minutes:
1. Open the Blueair app.
2. Select your air purifier and go to Product Settings.
3. Delete the air purifier.
4. Go back to the home screen and select “Connect Product”.
Follow the connection instructions on the product.
Indoor air quality is polluted.
Air quality sensors are dusty and showing
incorrect levels.
1.Disconnect the power cable from the wall outlet and wait
approximately 30 seconds
2. Make sure that there are no objects or dust around the air
quality sensors at the back of the air purif ier.
3. Reconnect the power cable.
4. Press the power button
If the air quality does not improve with the use of the air
purif ier and with ventilation, please contact us.
My indoor air quality is not improving.
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