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6
Troubleshooting
5. Test your cables to ensure they are working properly. For example,
connect your Cat5e/6 cable between a computer and a network to
verify it establishes a network connection.
6. Do you have any patch panels or other devices between the
transmitter and receiver units? Tripp Lite’s HDMI + Power over
Cat5/6 Active Extender Kit is designed to connect directly from the
transmitter to the receiver via UTP cable. The more connection points
that are between the source and the remote monitor, the more likely
that signal degradation will occur, causing poor performance. If you
have a patch panel or other device between, it should be removed from
the installation.
7. Do you have a splitter, switch or other device between the
computer and transmitter or between the receiver and display?
Tripp Lite’s HDMI + Power over Cat5/6 Active Extender Kit is designed
for the transmitter to connect directly with the source computer and for
the receiver to connect directly to the display. If you have a splitter,
switch or other device between, it should be removed from the
installation.
8. Check your cabling for any damages that may have occurred
during installation. If a cable connector is loosened from being pulled
through ceilings/walls or the cable jacket is damaged, causing the
wiring to be exposed, you will not be able to achieve maximum
performance.
9. Are the transmitter and/or receiver units located in an area that
exposes them to elevated temperatures? If the product is
overheating, it will not function properly.
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