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Problem solving guide
79
General problems with the washing machine
Problem Cause and remedy
The washing machine
smells.
Hygiene info was ignored. A wash programme using
a temperature above 60°C has not been run for a
long time.
In order to prevent bacteria and unpleasant odours
building up in the washing machine, run the Main-
tenance wash programme using Miele machine
cleaner or a universal powder detergent.
The door and the detergent dispenser drawer were
left shut after washing.
Leave the door and the detergent dispenser
drawer slightly open to allow them to dry.
The machine shakes
during the spin cycle.
The machine feet are not level.
Level the machine and adjust the feet correctly.
The laundry has not
been spun properly and
is still wet.
The machine detected an imbalance during the final
spin cycle and reduced the spin speed automatically.
Include both large and small items in the load as
this will give better distribution during spinning.
Strange pump noises
can be heard.
This is not a fault.
These slurping noises occur at the end of the pump
sequence as a normal part of operation.
The drum lighting does
not come on.
The drum lighting goes out automatically after
5minutes.
Open the pull-down menu from the overview menu
and then touch the sensor control.
The drum lighting is faulty.
Call the Miele Customer Service Department.
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