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TROUBLESHOOTING
Brush roll in the
motorized nozzle is
not turning.
Brush roll is jammed.
Remove obstruction. Follow instructions on page
14.
Brush roll needs to be reset.
Turn the unit off and remove the obstruction, then
turn back on.
Brush roll is not installed properly.
Remove the brush roll and reinstall as instructed
on page 14.
Vacuum is not
picking up or
suction power is
weak.
Dust cup is full. Empty the dust cup.
Filter needs cleaning.
Follow filter cleaning instructions on page 12-13.
Filter needs to be replaced.
To purchase parts call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
Battery may be depleted. Charge the battery as instructed on page 9-10.
Dust cup is not installed well.
Check the dust cup for correct installation and
ensure it is snapped firmly in place.
Dust escapes from
vacuum.
Filter is missing or installed
incorrectly.
Check the filter for correct installation. See page
12-13.
Filter is damaged and needs to be
replaced.
To purchase a replacement filter, call 1-877-531-
7321 (US) / 1-844-608-3081 (CA).
Dust cup is full or is installed
incorrectly.
Empty the dust cup container or position the dust
cup correctly and snap firmly into place.
Vacuum turns off
on its own.
Battery may be depleted. Charge the battery as instructed on page 9-10.