Loading ...
Loading ...
Loading ...
16
Storage and Service
Product Registration
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility
power, press and hold the “ON/OFF/STANDBY” button for one second (an alarm will beep
once briefly after the interval has passed); then, unplug the UPS from the wall outlet. If
you store your UPS for an extended period of time, recharge the UPS batteries once every
three months: plug the UPS into a wall outlet, allow it to charge for 12 hours, and then
unplug it and place it back in storage. Note: After you plug the UPS in, it will automatically
begin charging its batteries; however, it will not supply power to its outlets (see Quick
Installation section). If you leave your UPS batteries discharged for an extended period of
time, they will suffer a permanent loss of capacity.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of
Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your product
for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead,
visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA)
number, which is required for service. This simple online form will ask for your unit’s
model and serial numbers, along with other general purchaser information. The RMA
number, along with shipping instructions will be emailed to you. Any damages (direct,
indirect, special or consequential) to the product incurred during shipment to Tripp Lite
or an authorized Tripp Lite service center is not covered under warranty. Products
shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation
charges prepaid. Mark the RMA number on the outside of the package. If the product is
within its warranty period, enclose a copy of your sales receipt. Return the product for
service using an insured carrier to the address given to you when you request the RMA.
Visit www.tripplite.com/warranty today to register your new Tripp Lite product. You’ll be
automatically entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
19-01-060-932757.indb 16 1/21/2019 9:56:44 AM
Loading ...
Loading ...
Loading ...