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Before you call for service...
R roubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit ge.com. You may not need to call for service.
WATER Possible Causes What To Do
Water levelseems low This isnormal • Water may not cover the top levelofthe clothes.
This isnormal for this high-efficiency washer.
Water fills and drains Drain stand pipe is too low • The drain stand pipe must be above 30".
at the same time
Toomany suds Too much detergent • Measureyour detergent carefully. Uselesssoap if you have
soft water, a smaller load or a lightly soiledload.
Tgpe of detergent • Switch to HE_ detergent.
Soft water • Try lessdetergent.
Water leaks Using too much detergent • Use less detergent. Use less soap ifyou have soft water,
in washer a smaller load or a lightly soiledload.
Tgpe of detergent • Switch to HE_ detergent.
Fillhoses or drain hose is • Makesure hoseconnections are tight at faucets and
improperlg connected rubber washers are installed.Makesure end of drain hose
iscorrectly inserted in and secured to drain facility.
Household drain mag • Checkhousehold plumbing. You may needto call
be clogged a plumber.
Constant water pressure • Tightenhoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source • Checkcondition of the fill hoses;they should be replaced
every 5 years.
Water temperature Cooler water temperatures • Newlaundry detergents have been formulated to work
seems incorrect provide improved energg with coolerwater temperatures without affecting wash
efficiencg performance.
Water supplg is turned off • Turn both hot and cold faucets fully on and make sure
or improperlg connected hosesare connected to correct faucets.
Water valve screens are • Turnoff the water source and remove the water connection
stopped up hosesfrom the upper back of the washer.Usea brush or
toothpick to clean the screensin the machine. Reconnect
the hosesand turn the water back on.
Housewater heater is • Makesure housewater heater isdelivering water at
not set properlg !20°F-!40°F (48°C-ro0°C).
Water pumped out before Lidlifted or cgcle was put in • Reset cycle.
cycle is complete pause for over 24 hours
Water won't drain Drain hose is kinked or • Straighten drain hoseand make sure washer isnot
improperlg connected sitting on it.
Topof drain outlet should be lessthan roft (!.8 m)
above floor.
Washer pauses during The PREWASHCgcle or • Thisisnormal.Thewasher alternates between agitate and
wash cycle AUTOSOAKOption was soak during these cycles to get your clothes cleaner with
chosen lesswear.
Washer pauses during This isnormal • Thewasher may pauseduring the spincycle to remove
spin cycle soapy water more efficiently.
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