®
Pawz Away
®
Threshold Pet Barrier
PWF00-14406
ZWF00-17117
Please read this entire product manual before beginning.
2 Customer Care Center +1 (800) 732-2677
Welcome
Thank you for choosing PetSafe
®
Brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding
together. Our products provide you with the tools and technologies to successfully train your pet. If you have any questions about our products or
about training your pet, please visit our website at www.petsafe.com or contact our Customer Care Center at +1 (800) 732-2677.
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems Australia Pty Ltd. and any other affiliate or brand of Radio
Systems Corporation may be referred to collectively as “We” or “Us.”
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to
avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.
NOTICE is used to address safe use practices not related to personal injury.
petsafe.com 3
• Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive behavior. Aggressive dogs can cause
severe injury or death to their owners and others. If you are not sure that this product is right for your dog, please talk to your
veterinarian or a certified trainer.
• There is a risk of explosion if a battery is replaced by an incorrect type. Do not short circuit, mix old and new batteries, dispose of
in fire or expose to water. When batteries are stored or disposed, they must be protected from shorting. Dispose of used batteries
properly.
This System is NOT a solid barrier. The system is designed to act as a deterrent, using static stimulation to condition pets to remain
outside of the established barrier area. It is important that you reinforce training with your pet on a regular basis. Since the tolerance
level to static stimulation varies from pet to pet, Radio Systems Corporation CANNOT guarantee that the system will in all cases
keep a pet outside of the established barrier area. Not all pets can be trained to avoid entering the barrier area. Therefore, if you
have reason to believe that your pet may harm himself or pose a danger to others if he is not kept from entering the barrier area, you
should NOT rely solely upon this system to restrict your pet. Radio Systems Corporation shall NOT be liable for any personal injuries,
property damage, injury to or death of your pet, economic loss or any consequential damages sustained as a result of any animal
entering the barrier area.
• Use caution when placing the threshold transmitter in a doorway—it can be a tripping hazard.
• Do not place the threshold transmitter on a stair step due to a possible tripping hazard.
• This product is not a toy. Use it only to deter pets from particular areas.
4 Customer Care Center +1 (800) 732-2677
Proper fit of the receiver collar is important. A receiver collar worn for too long or made too tight on the pet’s neck may cause skin
damage, ranging from redness to pressure ulcers. This condition is commonly known as bed sores.
- Avoid leaving the receiver collar on the pet for more than 12 hours per day.
- When possible reposition the receiver collar on the pet’s neck every 1 to 2 hours.
- Check the fit to prevent excessive pressure; follow the instructions in this manual.
- Never connect a leash to the receiver collar; it will cause excessive pressure on the contact points.
- When using a separate collar for a leash, don’t put pressure on the receiver collar.
- Wash the pet’s neck area and the contact points of the receiver collar weekly with a damp cloth.
- Examine the contact area daily for signs of a rash or a sore.
- If a rash or sore is found, discontinue use of the receiver collar until the skin has healed.
- If the condition persists beyond 48 hours, see your veterinarian.
- For additional information on bed sores and pressure necrosis, please visit our website.
petsafe.com 5
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable while they wear stainless steel contact
points. Some pets are sensitive to contact pressure. You may find after some time that your pet is very tolerant of the receiver
collar. If so, you may relax some of these precautions. It is important to continue daily checks of the contact area. If redness or
sores are found, discontinue use until the skin has fully healed.
• You may need to trim the hair in the area of the contact points. Never shave the pet’s neck; this may lead to a rash or infection.
• To prevent an unintended stimulation, do not perform the setup procedures while the receiver collar is on your pet.
• If you are using a collar and a leash for training, be sure the extra collar does not put pressure on the contact points of the
receiver collar.
• For proper operation, the maximum operating height of the receiver collar is 36 in. from the threshold transmitter.
• To avoid damage to the threshold transmitter, do not use on wet surfaces, in damp or wet locations or around swimming pools.
This product is designed for indoor use only. Do not expose to rain or snow.
• To avoid potential damage to your threshold transmitter, do not stand or step on the threshold transmitter.
6 Customer Care Center +1 (800) 732-2677
Table of Contents
Components .............................................................................................. 7
Other Items You May Need ....................................................................... 7
Operating Guide ..................................................................................... 9
Placement of the Threshold Transmitter ............................................... 9
Set Up the Threshold Transmitter ....................................................... 10
Test the Barrier Area ............................................................................ 11
Fit the Receiver Collar on Your Pet ..................................................... 13
Re-Thread the Receiver Collar ............................................................ 15
Receiver Collar Batteries ..................................................................... 16
Additional Features ............................................................................. 17
Training Guide ...................................................................................... 18
Begin Your Pet’s First Session ............................................................ 18
Further Training ................................................................................... 19
Troubleshooting ................................................................................... 20
Terms of Use and Limitation of Liability .................................................. 22
Compliance ............................................................................................. 23
Customer Care International ................................................................... 24
Battery Disposal ...................................................................................... 24
Important Recycling Advice .................................................................... 25
Perchlorate Battery .................................................................................. 25
Warranty .................................................................................................. 25
petsafe.com 7
Components
Other
Items
You
May
Need
• Drill
• Screw driver
• Non-metallic
collar and a
leash
• Scissors
• Lighter
®
www.petsafe.net/fencing
414-2341
292 mm (11.5 Inches)
Threshold Transmitter
(4 AAA Batteries not included)
Mounting TemplateTest Light Tool
Receiver Collar
(2) 3V Lithium
Batteries for
Receiver Collar
Mounting
Screws
Mounting
Strips
Mounting
Anchors
8 Customer Care Center +1 (800) 732-2677
How the System Works
The PetSafe
®
Pawz Away
®
Threshold Pet Barrier keeps your pet from entering or leaving a certain room, from going up or down stairs, off of furniture, etc. Just
place the threshold transmitter near the area your pet should avoid. The PetSafe
®
Pawz Away
®
Threshold Pet Barrier transmits an adjustable elliptical radio
signal. Your pet wears a receiver collar with contact points that touch his neck. When your pet enters the barrier area, he will hear a series of audible tones from
the receiver collar and he will feel a safe, progressive static stimulation, delivered through the contact points on his neck. The progressive static stimulation will
get his attention, but will not cause harm. The stimulation continues until your pet leaves the barrier area. If your pet doesn’t leave the area within 2-3 seconds,
the receiver collar will stimulate at the maximum level until the pet either leaves the area or until the safety time-out feature occurs at 13-15 seconds. The
PetSafe
®
Pawz Away
®
Threshold Pet Barrier has been proven safe, comfortable, and effective for pets at least 6 months old and 5 lb. or more.
Key Definitions
Threshold Transmitter: Transmits an adjustable range wireless radio signal.
Barrier Area: The area that you want to prevent your pet from gaining access.
Mode Button: Turns the threshold transmitter on/off and adjusts the range level setting.
Mode Switch, Standard Mode: Uses a normal transmission rate for extended battery life.
Mode Switch, Training Mode: Uses a higher transmission rate for faster response.
Receiver Collar: Receives the radio signal when located within the range setting of the
threshold transmitter.
Contact Points: Deliver the safe, progressive static stimulation when your pet
enters the barrier area.
Progressive Static Stimulation: Static stimulation begins at the lowest level and automatically
increases to the maximum level within 3 seconds of first detection in the barrier area in the standard
mode or within 2 seconds in the training mode.
Barrier
Area
Receiver
Collar
Threshold
Transmitter
LED Light
Mode Button
Mode Switch
Battery Door
Open
Battery
On
Off
Contact
Point
petsafe.com 9
Operating Guide
Placement of the Threshold Transmitter
The threshold transmitter emits a radio signal from all sides in an elliptical pattern. The signal may transmit through
a wall or the ceiling/floor. The threshold transmitter can be placed laying flat on a surface or mounted on a stair riser
or wall. However, if you choose to mount the threshold transmitter, the signal becomes very directional—the signal
will be strongest directly above the unit. The signal is weakest to the side of the unit (1A).
• Use caution when placing the threshold transmitter in a doorway—it can be a tripping hazard.
• Do not place the threshold transmitter on a stair step due to a possible tripping hazard.
• To avoid damage to the threshold transmitter, do not use on wet surfaces, in damp or wet locations or around swimming pools.
This product is designed for indoor use only. Do not expose to rain or snow.
• To avoid potential damage to your threshold transmitter, do not stand or step on the threshold transmitter.
Do not mount or place the threshold transmitter:
• On a metal wall • Near large metal objects such as refrigerators, washing machines, etc.
• On metal surfaces • Near audio speakers
• Within 8 ft. of other Pawz Away
®
pet barriers
Note: We do not recommend positioning the threshold transmitter vertically in the doorway or hallway. The performance will not be optimal. For receiver
collar activation, the receiver collar might have to be closer to the threshold transmitter.
Step
1
1 2 3 4
Range Levels
1A
10 Customer Care Center +1 (800) 732-2677
Set Up the Threshold Transmitter
To prevent an unintended stimulation, never perform the setup procedures while your pet is wearing the receiver collar.
1. Turn over the threshold transmitter and remove the battery door. Install four AAA alkaline batteries
(2A) and replace the battery door.
2. Slide the switch on the back of the threshold transmitter to training mode until your dog has
learned his boundary.
Turning the Threshold Transmitter On
Turn the threshold transmitter right side up. Press and hold the mode button until the green LED light is
on. Release the button and the green LED light turns off. The red LED light will then flash the transmitter
level setting (between 1 and 4 times).
Turning the Threshold Transmitter Off
Press and hold the mode button until the green LED light turns off.
Setting the Transmitter Levels
Momentarily press and release the mode button. The green LED light will flash when pressed. The current setting will flash red. Press the mode
button again within 5 seconds. The level will increase by one level. If the current level is 4, it will revert back to level 1.
Step
2
2A
petsafe.com 11
Test the Barrier Area
For proper operation, the maximum operating height of the receiver collar is 36 in. from
the threshold transmitter.
If you have more than one pet, set up the threshold pet barrier for your tallest pet.
Place the threshold transmitter in the desired location. If you are planning to mount on a stair,
lean it up against the back of the stair and test for proper operation before mounting. If using
on the stairs, set the system so that the receiver collar starts activating while your pet is still
on the floor and not on the stairs.
1. Keeping your hands away from the contact points, use the edge of the test light tool to turn
the receiver battery door to the “on” position.
2. Hold the receiver collar with the contact points facing up. Place the test light tool on the
contact points so that the wire in the test light tool touches the contact points (3A). The
PetSafe
®
logo on the receiver collar should face the transmitter.
3. Hold the receiver collar at the approximate height of your pet’s neck (3B). Start outside of the range and walk slowly toward the threshold transmitter.
As you reach the barrier area, the receiver collar emits a series of high-pitched tones. For each tone you hear, you should notice the test light
flashing which indicates that a progressive static stimulation is being delivered. The receiver collar’s tone is easily heard by pets, but it may be at a
volume level that is difficult for some humans to hear.
4. Check the range of the barrier area from multiple angles to ensure you are getting the desired coverage. If the setting is too low, increase by one
level and test again. If the coverage area is too great and the receiver collar is activating in areas you don’t want, decrease the level so it activates
reliably at the height of your dog’s neck. Refer to the transmitter range chart as a guide.
Step
3
3A 3B
12 Customer Care Center +1 (800) 732-2677
5. Use your pet’s height as a starting point in choosing the appropriate level to set the threshold transmitter (3C).
Note: If you find that you are not getting the desired range, adjust the setting, or relocate the threshold transmitter slightly. Metal objects can alter the
magnetic field and change the transmitting signal range. The effect on the range depends on the size and shape of the objects. The signal range can
be reduced if the threshold transmitter is placed on a concrete floor due to the steel reinforcement in the concrete. For the best range results, place
the threshold transmitter on a nonconductive surface, i.e., wood floor (3D). Placing the threshold transmitter beneath sofas and beds can reduce the
range due to the metal springs altering the magnetic field. Test for proper operation before mounting or drilling. Use the removable mounting strips, or
the supplied mounting hardware with the template to install your threshold transmitter. If mounting, drill ³⁄16 in. diameter holes.
Transmitter Range Chart
Range
Level
Red
Flashes
Range Above
Threshold*
1 1 Up to 16 in.
2 2 Up to 22 in.
3 3 Up to 28 in.
4 4 Up to 36 in.
Low Battery Indicator—
3 red flashes every 5 seconds
* Distance from the edge of the transmitter.
Level 4
Level 1
1
1
2
2
3
3
4
4
14 in.14 in.
23 in.23 in.
18 in.
18 in.
10 in.10 in.
Threshold
Transmitter
11
14 in.
19 in.
24 in.
31 in.
16 in.16 in.
22 in.
22 in.
28 in.
28 in.
36 in.
36 in.
14 in.
19 in.
24 in.
31 in.
2
2
3
3
4
4
3C 3D
petsafe.com 13
Fit the Receiver Collar on Your Pet
Important: Proper fit and placement of your receiver collar is necessary for effective operation. The contact points must have
direct contact with your pet’s skin on the underside of his neck.
Proper fit of the receiver collar is important. A receiver collar worn for too long or made too tight on the pet’s neck may cause skin damage, ranging from
redness to pressure ulcers. This condition is commonly known as bed sores.
• Avoid leaving the receiver collar on the pet for more than 12 hours per day.
• When possible, reposition the receiver collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a leash to the receiver collar; it will cause excessive pressure on the contact points.
• When using a separate collar for a leash, don’t put pressure on the receiver collar.
• Wash the pet’s neck area and the contact points of the receiver collar weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the receiver collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable while they wear stainless steel contact points. Some pets are sensitive
to contact pressure. You may find after some time that your pet is very tolerant of the receiver collar. If so, you may relax some of these precautions. It is important
to continue daily checks of the contact area. If redness or sores are found, discontinue use until the skin has fully healed.
You may need to trim the hair in the area of the contact points. Never shave the dog’s neck; this may lead to a rash or infection.
Step
4
14 Customer Care Center +1 (800) 732-2677
To assure a proper fit, please follow these steps:
1. Using the edge of the test light tool, turn the battery door to the “off” (O) position.
2. Start with your pet standing comfortably (4A).
3. Place the receiver collar on your pet so that the PetSafe
®
logo is facing your pet’s chin. Center the contact points
underneath your pet’s neck, touching the skin. If your pet has a long or thick coat then it may be necessary to
trim the hair around the contact points to make sure that contact is consistent.
4. Adjust the tightness of the receiver collar to fit your pet’s neck. Check the tightness of the receiver collar by inserting
one finger between the end of a contact point and your pet’s neck. The fit should be snug
but not constricting (4B).
5. Allow your pet to wear the receiver collar for several minutes, then recheck the fit. As your pet becomes more
comfortable with the receiver collar, check the fit again.
6. Once you are satisfied with the fit of the receiver collar, you may trim any excess collar strap as follows (4C):
a. Mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows
a thick winter coat.
b. Remove the receiver collar from your pet and cut off the excess.
c. Before placing the receiver collar back onto your pet, seal the edge of the cut collar strap by applying a flame
along the frayed edge.
4A
4C
4B
petsafe.com 15
Re-Thread the Receiver Collar
The slide buckle prevents the receiver collar from becoming loose around your pet’s neck.
The ridges must be facing up; the receiver collar will slip if it is not properly threaded.
Slide Buckle
Ridges
16 Customer Care Center +1 (800) 732-2677
Receiver Collar Batteries
The PetSafe
®
Pawz Away
®
receiver collar uses two 3V lithium coin cell batteries, size CR2032, PetSafe
®
RFA-35-11.
Replacement batteries can be found at many retailers or through the Customer Care Center. Contact the Customer
Care Center or visit our web site at www.petsafe.com to locate a retailer near you.
Battery life will vary depending on how often your pet tests the system and receives a static stimulation. Check the
receiver collar and the threshold transmitter every month to ensure the system is working properly. To prolong battery
life, it is recommended that you turn the receiver collar and the threshold transmitter off when not in use.
To replace the batteries:
1. Using the edge of the test light tool, turn the battery door to the “open” (
) position.
2. Lift the battery door out and turn the door over. The two 3V lithium coin cell batteries are stored inside the door.
3. Remove the old batteries and insert the new batteries with the positive (+) side facing the battery door lid.
4. Insert the battery door back into the receiver collar and turn it to either the “off” (O) or “on” (|) position to
lock the door in place.
On/Off Dial
Open Battery
petsafe.com 17
Additional Features
Time-Out Feature
As a safety feature, the receiver collar has a built in time-out feature. If your pet stays in the barrier area for longer than 13 to 15 seconds, the receiver
collar will stop delivering the progressive static stimulation. The receiver collar will then administer a random single static stimulation every 4 to 10
seconds at the maximum level until the pet leaves the barrier area. Once your pet leaves the barrier area, the receiver collar resets itself and will deliver
a progressive static stimulation the next time your pet enters the barrier area.
Multiple Pets and Barriers
For multiple pet households, additional PetSafe
®
Pawz Away
®
receiver collars can be purchased to work with PetSafe
®
Pawz Away
®
threshold
transmitters. You can set up an unlimited number of threshold transmitters in your home for use with an unlimited number of receiver collars.
All PetSafe
®
Pawz Away
®
pet barriers and receiver collars are preset to mode A. If you have other Pawz Away
®
barrier products, note that the PetSafe
®
Pawz Away
®
Threshold Pet Barrier is preset for AB mode.
18 Customer Care Center +1 (800) 732-2677
Training Guide
The PetSafe
®
Pawz Away
®
Threshold Pet Barrier operates on the principle of positive and negative reinforcement. Your pet will learn to avoid the barrier
areas that you have set after receiving a progressive static stimulation (negative reinforcement), and your pet will learn that he is more comfortable
when he avoids the barrier areas (positive reinforcement).
In some cases, it may not be necessary to train your pet. You can let your pet wander freely to determine the new boundaries.
Monitor your pet during his first session. Pets learn at different rates and it may take several times for your pet to successfully understand and
honor the barrier areas.
Begin Your Pet’s First Session
1. Move your pet away from the barrier area.
2. Activate the receiver collar by turning the battery door to the “on” position. Place the receiver collar around your pet’s neck. Be sure that the
receiver is directly under your pet’s neck.
3. Allow your pet to wander freely to learn the new boundaries.
petsafe.com 19
Further Training
If your pet is confused or unsure how to avoid the barrier areas, then you may need to teach your pet how to do so by following these easy
training steps:
1. Place a second non-metallic collar on your pet ABOVE the receiver collar and attach a long leash.
Be sure the extra collar does not put pressure on the contact points of the receiver collar.
2. Walk your pet toward the barrier area. As soon as you hear the tone or you see that your pet is receiving a static stimulation, gently pull him away
from the barrier area and back into the safe zone.
3. Reward your pet with praise each time he leaves the barrier area.
4. Practice this technique a few times until you feel that your pet is mastering avoidance of the barrier areas.
Be sure to never force or entice your pet to enter the barrier areas.
Additional Information
• The system should only be used with healthy pets. Contact your veterinarian if you have concerns about the medical condition of your pet
(medication, pregnant, heart conditions, etc).
• This system is not for vicious or aggressive pets. If your pet may pose a threat to others, DO NOT USE THIS SYSTEM. If you are unsure if your dog
is aggressive, please consult your veterinarian or a certified trainer.
20 Customer Care Center +1 (800) 732-2677
Accessories
To purchase additional accessories for your PetSafe
®
Pawz Away
®
Threshold Pet Barrier, visit our website at www.petsafe.com to locate a retailer
near you or for a listing of Customer Care Center telephone numbers in your area. The PetSafe
®
Pawz Away
®
Threshold Transmitter is compatible with
PetSafe
®
Pawz Away
®
receiver collars and PetSafe
®
YardMax
®
receiver collars.
Troubleshooting
Threshold transmitter does
not appear to work.
• Press the mode button and verify that the green LED light turns on when the button is pressed.
Check that the low battery light is not flashing red.
• Check/replace the batteries in the threshold transmitter and the receiver collar.
• Move the receiver collar closer to the transmitter to test the operation.
• If you hold the mode button for longer than 5 seconds, the transmitter will turn off.
Barrier area range is too low. • Check/replace the batteries in the receiver collar and the transmitter.
• Adjust the threshold transmitter level to increase the barrier area size.
Barrier area range is too high. • Adjust the threshold transmitter level to decrease the barrier area size.
petsafe.com 21
Troubleshooting
Pet seems to receive no stimulation. • Check/replace the batteries in the receiver collar.
• Use the test light tool to check for static stimulation.
• Check the fit of the receiver collar to ensure that the contact points have direct skin contact.
• Check the setting on the threshold transmitter.
Unable to hear receiver collar tone. • Check/replace the batteries in the receiver collar.
• Pets can easily hear the tone, but it may be at a volume level that is difficult for you to hear.
• Use the test light tool to check the receiver collar for static stimulation.
No LED light on threshold transmitter. • Press and hold the mode button until the green LED light is on.
• Check/replace the batteries in the threshold transmitter.
22 Customer Care Center +1 (800) 732-2677
Terms of Use and Limitation of Liability
1. Terms of Use
The use of this product is subject to your acceptance without modification of the terms, conditions and notices contained with this product. Use
of this product implies acceptance of all such terms, conditions, and notices. If you do not wish to accept these terms, conditions, and notices,
please return the product, unused, in its original packaging and at your own cost and risk to the relevant Customer Care location together with
proof of purchase for a full refund.
2. Proper Use
Proper Use includes, without limitation, reviewing the entire Product Manual and any specific safety information statements. The specific
temperament or size/weight of your pet may not be suitable for this product. If you are unsure whether this product is appropriate for your pet,
please consult your veterinarian or certified trainer prior to use. For products used with pets where training is desired, Radio Systems Corporation
recommends that these training products are not used if your pet is aggressive and accepts no liability for determining suitability in individual cases.
3. No Unlawful or Prohibited Use
This product is designed for use with pets only. This product is not intended to harm, injure or provoke. Using this product in a way that is not
intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any direct, indirect, punitive, incidental, special
or consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the use or misuse of this product. The
Purchaser assumes all risks and liability from the use of this product to the fullest extent permissible by law.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this product from time to time. If such
changes have been notified to you prior to your use of this product, they shall be binding on you as if incorporated herein.
petsafe.com 23
Compliance
FCC: USA
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a specific installation. If interference does occur to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to which the receiver is connected.
• Contact the Customer Care Center at +1 (800) 732-2677.
CAUTION: Modification or changes to this equipment not expressly approved by Radio Systems Corporation may void the user’s authority to operate
the equipment.
ACMA: Australia
This device complies with the applicable EMC requirements specified by the ACMA (Australian Communications and Media Authority).
24 Customer Care Center +1 (800) 732-2677
Customer Care International
USA - Tel: 800-732-2677
Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM
Australia - Tel: 1800 786 608
Monday - Friday 7:30 AM - 5 PM
New Zealand - Tel: 0800 543 054
Monday - Friday 10:30 AM - 7 PM
Battery Disposal
Separate collection of spent batteries is required in many regions; check the regulations in your area before discarding spent batteries. At the end of
the product life, please contact our Customer Care Center to receive instructions on proper disposal of the unit. Please do not dispose of the unit in
household or municipal waste. For a listing of Customer Care Center telephone numbers in your area, visit our website at www.petsafe.com.
petsafe.com 25
Important Recycling Advice
Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. At the end of the
product life, do not place it in the normal municipal waste system. Please check the regulations in your area or return it to where it was purchased so
that it can be placed in our recycling system. If these options are not possible, please contact the Customer Care Center for further information.
Perchlorate Battery
Perchlorate Material – special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Warranty
One Year Non-Transferable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this Product and its terms can be
found at petsafe.com and/or are available by contacting your local Customer Care Center.
United States and Canada—Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand—In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty
details of this Product are as follows:
26 Customer Care Center +1 (800) 732-2677
One Year Non-Transferable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original retail purchaser, and not
any other purchaser or subsequent owner, that its product, when subject to normal and proper residential use, will be free from defects in material
or workmanship for a period of one (1) year from the purchase date. An “original retail consumer purchaser” is a person or entity who originally
purchases the Product, or a gift recipient of a new product that is unopened and in its original packaging. When serviced by Radio Systems
Customer Service, Radio Systems covers labour and parts for the first year of ownership; after the first year, a service or upgrade charge will apply
relative to replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems
product or transfers the property on which the Radio Systems product is installed. This Limited Warranty excludes accidental damage due to dog
chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an
unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these
Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 3442
Australia Fair QLD 4215, Australia
petsafe.com 27
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: aus-info@petsafe.net
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components.
Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending
the Product. Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in
advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product
must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the
faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in
addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the
Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or
0800 543 054 (New Zealand).
Radio Systems
Corporation
10427 PetSafe Way
Knoxville, TN 37932
+1 (800) 732-2677
petsafe.com
For a list of patents protecting this product,
please visit www.radiosystemscorporation.com/patents
L400-1731/4
©2020 Radio Systems Corporation
