UC-24R Use and Care Guide

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Troubleshooting

ICE PRODUCTION (MODEL UC-24CI)

No ice.

• Verify the ice maker has been on for at least 24 hours.

• Verify the freezer temperature is near 0°F.

• Verify the ice container is properly installed.

• Verify the ice maker arm is in the down position.

• Verify water is being supplied to the unit.

Blue or green ice.

• Possible copper supply line corrosion. Contact a

plumber to clean or replace.

Black ecks in the cubes.

• Stop use and contact Sub-Zero Factory Certied

Service.

Bad taste.

• Defrost the freezer and clean with soap and water.

• Place coffee grounds or charcoal briquettes in the

freezer to absorb odor.

Hollow cubes.

• Clean the condenser. Contact Sub-Zero Factory Certied

Service if unresolved.

TROUBLESHOOTING

SERVICE

• Maintain the quality built into your product by contacting

Sub-Zero Factory Certied Service. For the name of the

nearest Sub-Zero Factory Certied Service, check the

Support and Service section of our website, subzero.com

or call Sub-Zero Customer Care at 800-222-7820.

• When contacting service, you will need the model and

serial number of your unit. Both numbers are listed on

the product rating plate. Refer to page 4 for rating plate

location.

• For warranty purposes, you will also need the date

of installation and name of your authorized Sub-Zero

dealer. This information should be recorded on page 3.

Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &

Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.

All other trademarks are property of their respective owners in the United States and other countries.

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Use and Care Guide - Page 9