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Customize your device behavior through advanced settings and options with Poly Lens
App. Some softphones require the installation of Poly software to enable device call
control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings and updates are also available in Plantronics Hub App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
1 Download Poly Lens Desktop App at poly.com/software.
2 To update your headset, dock your headset in the charge stand and plug it directly into
your computer.
3 Open Poly Lens Desktop App on your computer and select your device name and then
select the update button, if available.
While updating:
• Do not use your Poly device until the update is complete.
• Disconnect your Poly device from paired devices such as phones, tablets and computers.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
Load software
Update your Poly
device
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