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Page 24
7. Troubleshooting
Before you contact the technical service department, make sure that the product is plugged in
and power is supplied.
• Do not take any action that will damage the product.
Check electric connection. Voltage of the electric
network should be between 220 - 240V, rangehood
should be connected to grounded plug and turned on.
Check motor switch. Please ensure that there is
power to the rangehood and the rangehood is
switched on.
Check light switch. Light switch should be at on
position.
Check lters. The lters should be washed regularly,
see lter cleaning.
Lights should be rmly in position.
Check Lights.
Make sure they are not broken or faulty.
Please make sure there is no obstruction in ducting or
with the back draft ns.
Check the outlet, make sure it is not blocked and you
have the correct diameter ducting installed.
Check Isodrive
®
installation manual, make sure the
ducting is installed correctly, e.g. Length of ducting
used, keep the ducting taut.
Check the ducting has not come o the rangehood
outlet or has been eaten through by rodents.
Rangehood does not work
X X
Light does not work
X X X X
Rangehood air exaction is weak
X X X X
Rangehood does not direct air out
(through chimney)
X X
Loud noise from the rangehood
X X
IMPORTANT
Never attempt to repair this appliance by yourself. Always refer to a qualied Service
Technician.
Service
Lodging an Online Service Request
In the event that the failure is not due to the faults mentioned in the Troubleshooting section, you can
lodge an online Service Request. To lodge an online Service Request, visit our website www.schweigen.
com.au/service-and-warranty and click on the link and complete the service request form.
A service request will require the following information:
• The purchase date
• The rangehood model and motor type (e.g. Isodrive
®
1600)
• The serial number or batch number (this number is on a sticker inside the rangehood).
• A copy of the purchase receipt (without a receipt your service request cannot be processed).
Alternatively, you can call Customer Service:
Australia 1300 881 693 or New Zealand 0800 200 510
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