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Fault Finding
24
Oven does not operate.
Mains isolating switch, circuit breaker or fuses
are Off at the power board.
Overtemp tripped (No lights, no power light).
Overtemp faulty.
Digital Controller faulty
Element faulty.
Turn On.
Call for service.
Call for service.
Call for service.
Call for service.
Oven Controller operates but No Heat in
Oven.
Digital Controller faulty
Door not closed fully (display shows ‘dor’).
Door Switch faulty (display shows ‘dor’).
Heating Contactor faulty.
Refer to ‘Digital Controller Fault Codes’. Call
for service.
Close door. (Refer ‘Door does not close fully’).
Call for service.
Call for service.
Oven heats up but Fan does not
operate.
Fan motor faulty.
Fan or fan motor obstructed.
Controller faulty.
Fan Contactor faulty.
Fan Capacitor faulty.
Call for service.
Call for service.
Call for service.
Call for service.
Call for service.
Oven does not produce moisture.
Moisture Mode not selected.
Injector Nozzle blocked.
Water Solenoid faulty.
Controller faulty.
Check Moisture Mode settings.
Call for service.
Call for service.
Call for service.
Door does not close fully.
Tray in way of door (display shows ‘dor’).
Door misaligned (display shows ‘dor’).
Door seal obstruction (display shows ‘dor’).
Correctly position tray in rack.
Re-align door.
Correctly install door seal. (Refer to ‘Cleaning’
Section).
Oven light not illuminating.
Blown bulb (one bulb not working).
Blown fuse (both bulbs not working).
Call for service.
Call for service.
Uneven cooking.
Too high a temperature selected.
Oven or racks not level.
Insufficient air space around trays or baking
tins.
Oven overloaded with too much product.
Opening oven door un-necessarily.
Oven door seal damaged or faulty.
Oven vent restricted.
Select a lower temperature.
Check oven racks and level.
Ensure oven racks are spaced to allow air flow
around baking on all shelves.
Re-load oven.
Ensure oven door is closed during baking.
Check seals and replace if damaged.
Ensure oven vent not blocked or shrouded.
Control Panel does not indicate ‘CP’
when Core Probe connected.
Core Probe Faulty
Replace Core Probe.
‘Err 001’ on display.
‘Err 002’ on display.
‘Err 003’ on display.
Oven Probe failure.
PT2 Core Probe input error.
Motor Thermal Cut-Out tripped.
Call for service.
Probe short circuit. Call for service.
Call for service.
‘CP’ flashing on Lower Display, alarm
sounding, oven program paused.
Core Probe not connected to control panel,
and program requires its use.
Core Probe Faulty.
Connect Core Probe to control panel.
Replace Core Probe.
‘Err Hod’ on display, or
VH Hood installed, but not running
correctly.
VH Hood not plugged in or not switched ON.
Oven controller programmed incorrectly.
Oven controller, wiring or VH hood faulty.
Ensure VH Hood is plugged in & switched ON.
Call for service.
Call for service.
This section provides a reference to the more common problems
that may occur during the operation of your oven. This fault
finding guide is intended to help you correct and accurately
diagnose problems with your oven.
When fault finding a problem, always use a process of elimination
starting with the simplest solution and working through to the
most complex. Never overlook the obvious.
You may encounter a problem not covered in this section, please
contact your service provider who will require the following
information:-
The Model and Serial Number of the oven, can be found on
the Technical Data Plate located on the front right hand
side panel of the oven.
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