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en Troubleshooting
42
Fault Cause and troubleshooting
lights up. The temperature is too high.
▶ Wait until the temperature has dropped.
▶
→"Cancelling the programme", Page32
Water level is too high.
▶ Select a suitable programme for draining.
→"Programmes", Page25
flashes. Door is not closed.
▶ Close the door.
Laundry is caught in the door.
▶ Remove any trapped laundry.
Drum cleaning is required.
▶
→"Cleaning the drum", Page35
"E:30/-20" Detergent dosage is too high.
▶ Reduce the amount of detergent for the next wash-
ing cycle with the same load.
Additional water is added.
▶ Do not add any extra water to the appliance while it
is operating.
Solenoid valve defective.
▶ Call the after-sales service.
→"Customer Service", Page50
All other error codes. Malfunction
1. Switch the appliance off and then on again.
2. If the message appears again, disconnect the appli-
ance from the power supply for at least 30 seconds
by pulling out the plug or by switching off the relev-
ant circuit breaker in the fuse box.
a If the fault was a one-off, the message disappears.
3. If the message appears again, call the after-sales
service. Please specify the exact error message
when calling.
→"Customer Service", Page50
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶ Check the circuit breaker in the fuse box.
There has been a power cut.
▶ Check whether the lighting in your room or other
appliances are working.
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