GE - General Electric AKEQ12DCJ User Manual

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49-5000712 Rev. 1 19

Troubleshooting Tips... Before you call for service

TROUBLESHOOTING TIPS

Problem Solution

Air conditioner does

not start

Wall plug disconnected. Push plug firmly into wall outlet.

House fuse blown or circuit breaker tripped. Replace fuse with time delay type or

reset circuit breaker.

Plug current device tripped. Press the RESET button.

Power is OFF. Turn power ON.

Air from the unit does

not feel cold enough

Room temperature below 62°F (17°C). Cooling may not occur until room temperature

rises above 62°F (17°C).

Temperature sensor behind air filter may be touching cold coil. Keep it from the cold

coil.

Set to a lower temperature.

Compressor stopped when changing modes. Wait for 3 minutes after set to the COOL

mode.

Air conditioner cooling,

but room is too warm.

Ice is forming on

cooling coil behind

decorative front.

Outdoor temperature below 64°F (18°C). To defrost the coil, set FAN ONLY mode.

Air filter may be dirty. Clean the filter. Refer to Care and Cleaning section. To defrost,

set to FAN ONLY mode.

Thermostat set to cold for night-time cooling. To defrost the coil, set to FAN ONLY

mode. Then, set temperature to a higher setting.

Dirty air filter, or the air is restricted. Clean the air filter. Refer to Care and Cleaning

section.

Temperature is set too high. Set the temperature to a lower setting.

Air directional louvers positioned improperly. Position louvers for better air distribution.

Front of unit is blocked by drapes, blinds, furniture, etc, which restricts air distribution.

Clear blockage in front of unit.

Doors, windows, registers, etc, may be open. Close doors, windows, registers.

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walls, ceiling, floor, and furniture.

Air conditioner turns

on and off rapidly

Dirty air filter, the air is restricted. Clean air filter.

Outside temperature extremely hot. Set FAN speed to a higher setting to cool outdoor

cooling coil.

Noise when unit is

cooling

Air movement sound. This is normal. If too loud, set to a slower FAN setting.

Improper installation. Refer to installation instructions or check with installer.

Water dripping INSIDE

when unit is cooling

Improper installation. Tilt air conditioner slightly to the outside to allow water drainage.

Refer to installation instructions, and check with installer.

Water dripping

OUTSIDE when unit is

cooling

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excessively humid days.

Room too cold Set temperature to low. Increase set temperature.

Error code “AS” in the

display

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call for service. NOTE: In Fan only mode, it will display “LO” or “HI”.

Error code “HS” in the

display

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for service.

Error code “•” in the

display

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repeats, call for service.

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GE - General Electric AKEQ12DCJ GE Built In Air Conditioner

User Manual - Page 19