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Before you call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level.
Cannot move appliance
easily. Appliance must be
accessible for service.
Entire range or oven does
not operate.
Surface element does not
heat.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack.
Adjust leveling legs at base of range until the rack is level. When range is level, cooktop
may appear out of alignment ifcountertop is not level.
Weak, unstable floor. Be sure floor islevel and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cabinets not square or are built intoo tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interfereswith range. Provide sufficient space so range can be lifted over carpet.
Make sure cord/plug istightly intooutlet.
Service wiring isnot complete. Contact your Sears Service Center, installingagent or
qualified servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under"Entire range or oven does not operate"
in this BeforeYou Call checklist.
Toolow heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control ison. Be sure to use correct control for the element to be used.
Surface element too hot or
not hot enough. incorrectcontrol setting. Raise or lower settinguntilproper amount of heatisobtained. Dialmarkings
are an indicatorof relative heat settings and willvary slightly.
Voltageisincorrect.Be sureappliance isproperly connected tothe specified power source. Ifyou
are notsure about this requirement call 1--800--4-MY-HOME®for service(See back cover).
Lightweightor warped pans were used. Be sure touse proper cookware. Use onlyflat bottom,
evenly balanced medium or heavyweight cookware. Heavyand medium weight pans heat evenly.
Because lightweight pans heat unevenly,foods may burn easily.
Food not heating evenly. Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat
bottom, evenly balanced medium or heavyweight cookware. Heavy and medium weight
pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
incorrectcontrol setting. Raise or lower setting untilproper amount of heatisobtained.
Drip bowls are pitting or
rusting. Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion.
Remove and wash drip bowls as soon as possible after a spillover.
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much
as possible from direct exposure to salt air.
Drip bowls turning color or
distorted out of shape. Bottom surface of cookware extends beyond surface elements and touches cooktop surface.
This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware
of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls
may be purchased from Sears Parts & Repair.
Surface elements not seated properly interminal. Turn control to OFF. Be sure surface element
is COOL. Lift out surface element. Position element properly, following instructionsunder
General Care & Cleaning. 26
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