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8
CRANE CUSTOMER CARE
CALL US: 1-888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
Indicator Light is
Staying Red:
Ensure the cap is secured properly to the tank allowing
water to pass through to the base.
Clean the Water Level Sensor: Pull of the plastic cap from
the peg. Remove the water level sensor float and clean
with warm sudsy water. Replace parts by first putting the
float onto the peg, then replacing the plastic cap on the
peg. (Page 4 – Fig. 1)
Humidifier Does Not
Have Any Power:
Ensure unit is properly plugged into a power outlet / try
another power outlet.
Check the Control Knob is turned to the ON position.
If Power On indicator light does not come on, contact
Customer Care.
There is a Strange
Odor:
Clean the Water Tank with a water & white vinegar solution
and rinse with clean water. (Page 7)
Leave the empty Water Tank open in a cool place for 12
hours without the Water Tank Cap attached.
Indicator Light is
Green, But There’s No
Mist:
Complete the weekly maintenance. (Page 7)
Humidifier should be placed on a hard, flat surface & fan
vent should not be blocked.
The base might be overfilled: Remove the tank, empty the
base & replace the filled tank on the empty base.
Try turning the mist setting HIGH and let it run for 10 minutes.
White Dust Appears &
Settles Outside the
Humidifier:
Area tap water may have too many minerals. Change to
filtered or distilled water or use with a Crane
Demineralization Filter cartridge (HS-1932).
Humidifier is Leaking:
From MIST LID: Turn control knob down
From TANK: Check for possible cracks in the tank or around
the seam of the tank
From BASE: Call Customer Care
NOTE: Spare Parts can also be purchased online at www.crane-usa.com
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