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46/
EN
replace your product with a new product instead of carrying out a repair. Where a
replacement is offered, this would normally be an identical model, but when this is not
possible, a model of similar specification will be provided. The Manufacturer will cover the
costs and arrange for the delivery of the new product and for the return of the old product.
Any costs related to disconnecting the faulty product and installing the replacement product
will not be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will not come
with a new guarantee.
When will the repair take place?
Our engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these
hours may be possible at the sole discretion of the Manufacturer but cannot be guaranteed.
Whilst our Engineers will endeavour to minimize inconvenience and to meet requests for
specific timed appointments, this cannot be guaranteed. The Manufacturer will not be liable
for delays or if it is unable to carry out a repair because a convenient appointment cannot
be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by
this guarantee with a proof of purchase. The Manufacturer reserves the right to charge for
the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with
your product.
• That your product has not been installed or operated in accordance with the User
Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with an
invoice. If you fail to pay the costs for the service call in a timely manner, the Manufacturer
reserves the right to terminate the guarantee.
If you are a resident of the United Kingdom, this guarantee will be governed by English
law and subject to the English Courts, save where you live in another part of the United
Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish law
and the Irish courts will have jurisdiction.
HOW TO OBTAIN SERVICE
Please keep your purchase receipt or other proof of purchase in a safe place; you will need
to have it should the product require attention under guarantee.
It will be useful if you complete the details below, as it will help us assist you when
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