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Below are the questions most frequently asked about the baby monitor.
Why does the
baby monitor
not respond
normally?
Try the following (in the order listed) for common cure:
1. Disconnect the power to the baby units and the parent unit.
2. Wait a few seconds before connecting power back to the baby units and the parent unit.
3. Turn on the baby units and the parent unit.
4. Wait for the parent unit to synchronize with the baby units. Allow up to one minute
for this to take place.
Why don’t the
power-on light of the
baby unit and parent
unit go on when I switch
on the units?
Perhaps the parent unit is not connected to the power. Insert the appliance plug into
the parent unit and put the adapter in a wall socket. Then, press and hold POWER to
switch on the parent unit and to establish connection with the baby unit.
Perhaps the baby unit is not connected to the power. Insert the appliance plug into the
baby unit and put the adapter in a wall socket. Then, slide the ON/OFF switch to ON
to switch on the baby unit and to establish connection with the parent unit.
Why doesn’t my parent
unit charge while
connected to AC power?
Make sure the power is not controlled by a wall switch.
You may have used the battery for a long time. See Warranty for repair/replacement.
Why is my screen in
black and white?
The screen is in black and white during night-time or in a dark room when the night
vision feature is activated. This is normal.
Why do I get glare or
blurry display on my
screen when viewing my
baby at night?
During night-time or in a dark room, the surroundings and other interfering factors,
like lightings, objects, colors and backgrounds may affect the image quality on your
parent unit screen. Adjust the baby unit’s angle or place the baby unit at a higher level
to prevent glare and blurry display.
Why does the baby
monitor produce a
high-pitched noise?
The parent unit and baby units may be too close to each other.
• Move the parent unit away from the baby units until the noise stops; OR
• Turn down the volume of your parent unit.
Why does the parent
unit beep?
The baby units may be out of range. Move the parent unit closer to the baby units (but
not less than 3 feet).
The parent unit may not have enough charge for the parent unit to perform normally.
Charge the battery in the parent unit until the battery icon becomes solid .
The temperature of your baby’s room may be too high or too low.
Why does the parent
unit react too quickly to
other sounds?
The baby unit also picks up other sounds than those of your baby. Adjust the VOX
sensitivity level to a lower level or lower the parent unit speaker volume.
Why don’t I hear a
sound/Why can’t I hear
my baby cry?
The parent unit speaker volume may be too low. See Adjust parent unit speaker
volume to increase the volume.
You may have set a low VOX sensitivity level. See Adjust the sound sensitivity of the
baby unit to set to a higher level.
Why can’t I establish a
connection? Why is the
connection lost every now
and then? Why are there
sound interruptions?
The baby units may be out of range. Move the parent unit closer to the baby units (but
not less than 3 feet).
Other ele ctronic products and wireless products may cause interference with your
baby monitor. Try installing your baby monitor as far away from these devices as
possible.
If you power on only one baby unit, your parent unit may display , and the LINK
LED light will flash.
Frequently asked questions
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