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16 PowerXL Steam Air Fryer™ PowerXL Steam Air Fryer™ 17
Troubleshooting
Symptom Possible Cause Solution
The PowerXL Air Fryer Steamer
does not work
The appliance is not plugged in. Plug the Power Cable into a wall socket.
You have not turned the appliance On
by setting the preparation time
and temperature.
Press the Power Button.
Select a time and temperature. Press the Power
Button again and cooking will begin.
You have probably turned Off the appliance. If you press
the Power Button while the appliance is cooking, you will
trigger the Auto Shut-Off mode.
Press the Power Button. Select a time and
temperature. Press the Power Button again
and cooking will begin.
Food is not cooked
The Basket is overloaded. Use smaller batches for more even frying.
The temperature is set too low. Raise temperature and continue cooking.
Food is not fried evenly Some foods need to be shaken during
the cooking process.
See “Shaking” in the “Instructions for Use”
section.
Basket will not slide into appliance properly
The Basket is overloaded. Do not ll the Basket above the Maximum line.
The Fry Tray is not placed in the Basket correctly. Gently push the Fry Tray into the Basket until
it clicks.
White smoke coming from appliance
Too much oil is being used. Wipe down to remove excess oil.
The Basket has grease residue from the
previous operation. Clean the Basket after each use.
French fries are not fried evenly
Potatoes are not prepped properly. Consult a recipe for potato type and prep.
Fries are not cut evenly. Cut fries thinner or reshape fries.
Fries are too crowded. Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during preparation. Pat dry to remove excess starch.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Error
E1 - Broken circuit of the thermal sensor
Call Customer Service at 1-973-287-5135
E2 - Short circuit of the thermal sensor
Frequently Asked Questions
1. Can I prepare foods other than fried dishes
with my PowerXL Air Fryer Steamer?
You can prepare a variety of dishes, including
steaks, chops, burgers, and baked goods. See
the PowerXL Air Fryer Steamer Recipe Guide.
2. Is the appliance good for making or
reheating soups and sauces?
Never cook or reheat liquids in the appliance.
3. Is it possible to shut off the appliance at
any time?
Press the Power Button once or remove
the Basket.
4. What do I do if the appliance shuts off
while cooking?
As a safety feature, the appliance has an Auto
Shut-Off device that prevents damage from
overheating. Remove the Basket and set it on
a heat-resistant surface. Allow the appliance
to cool down. Remove the Power Cable from
the outlet. Once cool, plug the Power Cable
back into the socket. Restart by pressing the
Power Button.
5. Does the appliance need time to heat up?
If you are cooking from a cold start, add 3 mins.
to the cooking time to compensate.
6. Can I check the food during the cooking
process?
You can remove the Basket at any time while
cooking is in progress. During this time, you
can shake the contents in the Basket if needed
to ensure even cooking.
7. Is the appliance dishwasher safe?
Only the Fry Tray is dishwasher safe. The
appliance itself, which contains the heating coil
and electronics, should never be submerged in
liquid of any kind or cleaned with anything
more than a warm, moist cloth or nonabrasive
sponge with a small amount of mild detergent.
8. What happens if the appliance still
does not work after I have tried all the
troubleshooting suggestions?
Never attempt a home repair. Contact customer
service and follow the procedures set forth by
the guarantee. Failure to do so could render
your guarantee null and void.
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