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10 | Sub-Zero Customer Care 800.222.7820
Sub-Zero, Sub-Zero & Design, Sub-Zero & Snowflake Design, Dual Refrigeration, The Living Kitchen, Great American Kitchens The Fine Art of Kitchen Design, Wolf, Wolf &
Design, Wolf Gourmet, W & Design, red colored knobs, Cove, and Cove & Design are registered trademarks and service marks of Sub-Zero Group, Inc. and its subsidiaries.
All other trademarks are property of their respective owners in the United States and other countries.
Troubleshooting
ODOR
• The unit should be cleaned before using for the first
time. This will clear any odors that may have been
trapped during shipping.
SERVICE
• Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service. For the name
of the nearest Sub-Zero Factory Certified Service,
check the Product Support section of our website,
subzero.com or call Sub-Zero Customer Care at
800-222-7820.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 5 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2
of this guide.
Troubleshooting
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to the unit and home circuit
breaker is on.
No lights.
• The door may have been left ajar, which has disabled
lights to eliminate excess heat. If the lights are out,
close the door for one hour. If the lights are still out,
contact Sub-Zero Factory Certified Service.
• LED interior lighting must be replaced by Sub-Zero
Factory Certified Service.
Condensation forms inside the unit.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Verify the door gasket does not have rips or tears.
If it does, contact Sub-Zero Factory Certified Service.
High temperatures, the unit runs excessively or the unit
is giving o too much heat.
• Verify the condenser is clean.
• Verify the door is closing properly.
• Verify the door has not been left ajar.
• Increased ambient temperatures may cause the
compressor to run longer.
• If the temperature display shows 55°F and 45°F, but
is not cooling, the unit may be in showroom mode.
Contact Sub-Zero Customer Care at 800-222-7820.
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