USER MANUAL CZ-716/Qi XE PRO
Hello.
1
Cozzia Qi XE PRO.
At Cozzia we understand that every body is different and have carefully designed your massage chair with that in mind.
For replacement parts and tech support, please call our service and warranty phone number, or visit
www.cozziausa.com
Scan QR Code for Service SupportScan QR Code to Visit Website Scan QR Code for Operation Video
TABLE OF CONTENTS
2
INTRO
Dimensions
Contents
3
4
MASSAGE
Interface
Auto Massage
Try Me
Custom Massage
Spot Massage
Chair Doctor
Settings
Application Interface
Auto Program Descriptions
9-12
13-18
19-20
21-27
28-30
31-34
35-44
45-67
68-75
Safety
Grounding Instruction
Troubleshooting
Care and Storage
Warranty
76-77
78
78
79
79-80
CARE
CHAIR
Move & Clearance
Components
Massage Points
Specifications
5
6
7
8
3
DIMENSIONS
First, let’s get your chair inside.
47.6”
62.2”
33.1”
Base & Backrest
Side Panels Footrest
1
Box
2
Box
3
Box
22.8”
19.7”
24.4”
30.3”
57.7”
39.4”
50.4”
15.0”
26.8”
4
USER MANUAL CZ-716/Qi XE PRO
CONTENTS
CZ-716
Warranty Postcard
CZ-716 Massage ChairWired Touch-PadPower Cord
Everything you need for a relaxing experience.
CZ-716/Qi XE PRO
Installation ManualUser Manual
5
Move & Clearance
Reserve space on the left and right
Reserve space on the front and back
8”
8”
31.5”
4.8”
CLEARANCE
HOW TO MOVE
Caution: If you roll the chair on wood floor, marks may be left
Two people are needed to lift the chair
A few simple steps to find the best place for your new chair.
Move with a slight pull or push
6
CHAIR COMPONENTS
Note: The speaker will only operate when the massage chair is in operation
Some of your chair’s most important features.
Speaker
Backrest Pad
Armrest Buttons
Side Panel
Slip Bar
Footrest
Pillow
Shoulder Panel
Chair Doctor
Armrest
Seat Pad
To play music using your massage chair’s speakers please connect your
smartphone, tablet, or other electronic device to your chair using bluetooth.
Note that the code to connect the bluetooth is Qi XE PRO.
Wired Touch Pad
7
MASSAGE POINTS
22 air bags
Heat pad on back and seat
26 air bags
Heat pad on knee or leg
16 air bags
Double row
foot roller
Back Massage Mode Air Bag Heater Roller
8
CHAIR SPECIFICATIONS
Model No.
CZ-716/Qi XE PRO
Rated Current
1.5A
Massage Time
5 to 30 Minutes
Shipping Weight
Gross weight: 302.4 lbs
Net weight: 258.9 lbs
Safety Feature
Equipped with child safety lock,
leg rest and backrest safety sensor,
and overheating and power surge detectors
Dimensions (L x W x H)
Chair dimensions: 62.2″ x 33.1″ x 47.6″
Reclined dimensions: 77.2″ x 33.1″ x 41.3″
A few important facts about your massage chair.
Rated Voltage
110 - 120V
Rated Frequency
60Hz
Power of Speakers
14W (2 sides)
Length of Wiring
Controller wiring: 27.6"
Power supply wiring: 70.9”
Usage Condition
Environment temperature: 10
。
C-40
。
C
Contrasting humidity: 30-85RH
Storage Condition
Storage temperature: -20
。
C-60
。
C
Storage humidity level: 30-85RH
9
WIRED TOUCH-PAD INTERFACE
We have designed your massage chair’s tablet controller with a user-friendly interface to make using your chair even easier.
Home Screen
Try Me
Auto Massage
Settings Bluetooth switch
10
Auto Massage Create New Program
11
Spot Massage Chair Doctor Program
12
Massage Controls
Adjust Strength Name of Program
Time Left
Power
4D Depth
Air
Intensity
Foot Roller
Back Heat/
Seat Heat/
Leg Heat
Light Color Variation
Adjust Chair Angle
Select Air Bag
Massage Area
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AUTO MASSAGE
We have designed your chair with multiple massage options for your changing needs.
Follow these simple instructions to begin a new auto massage.
Choose 1 of our 23 pre-programed massages
(Gentle, Try Me, Stretch, Joint Care, Spine Care, Relax, Vigorous, Swedish, Thai, Japanese, Chinese, Balinese, Morning, Night,
AI Design, Post Workout, Recharge, Neck&Shoulder, Lower Back, Upper Back, Lower Body, Hip&Waist, Rolling)
14
Auto Massage Interface
15
Using the arrows, you can adjust the standard shoulder position
16
Adjust Massage Strength Interface
In this interface, you can adjust massage 4D strength, tapping speed, kneading strength and air intensity
17
Adjust Chair Angle Interface
Adjust your chair quickly by choosing one of the three preset seating positions.
You can also press and hold the arrows to adjust parts of the chair independently
18
Change the Light Interface
Choose 1 of the 7 types of LED light patterns
19
TRY ME
Choose the "Try Me" icon to begin the Try Me program
In order to allow you to quickly understand the many features of this massage chair, we have created a Try Me program for you.
20
Click the icon to turn on or turn off the voice introduction of the chair features
Try Me Interface
21
CUSTOM MASSAGE
Choose the "Create New" icon to begin creating your massage program
Every body is different. That’s why we’ve given you the option to customize your massage to meet your specific needs.
Follow these simple instructions to create a new custom massage. You can create up to 3 custom programs. To delete a
custom massage program, press and hold the icon of the massage you want to delete and choose the “x”.
22
Select the massage area that you prefer
23
Select your favorite massage actions. The knead, tap, clap, and shiatsu massages can be combined with swedish or roll
24
Select the heat area and massage strength that you prefer
25
Select the chromotherapy light pattern that your prefer
26
Choose the "Custom 1" icon to start your program
27
Custom Interface
28
SPOT MASSAGE
Choose the “Spot Massage” button to take you to the spot massage page
This is a fixed massage area and actions program.
29
Spot Massage Interface 1
30
Spot Massage Interface 2
31
An innovative tool that diagnoses your body tension, SpO2 (oxygen saturation), and heart rate, to treat your unique body.
CHAIR DOCTOR
Choose the “Chair Doctor” button to take you to the chair doctor page
32
Chair Doctor Interface 1
33
Chair Doctor Interface 2
34
Chair Doctor Interface 3
35
SETTINGS
Choose the “Settings” button to take you to the settings page
36
Settings Interface
37
Child Safety Lock
To disable this chair for child safety, set the Child Safety Lock setting to “ON”
38
When the child safety lock is on, the massage chair will be turned off and reset.
All functions will be disabled. Please enter pin code “0304” to unlock
39
When the child safety lock is enabled, this screen will appear at startup.
Please click anywhere on the screen to begin the unlocking process
40
Please enter “0304” to unlock your massage chair
41
Trouble Shooting
If your chair has any trouble, press the Trouble Shoot "Start" button for the chair to automatically detect
problem areas. Use the error code provided when contacting our customer service team
42
Choose "Start" button and make sure the chair is not occupied during chair detection
43
Your chair is detecting possible malfunctions, please wait for the detection result
44
You can use your detection code when contacting the Cozzia customer team about your chair‘s problems
APPLICATION INTERFACE
Please go to the Google Play or Apple App Store to download our app. You can search for "Cozzia " to find it.
Note: Application may be upgraded periodically for a better experience, some text and pictures below may not be the same as your
version of the app.
45
Chair Connecting
Here you can log in to a registered account. If you do not have an account, please register first
46
Make sure your smart device’s bluetooth is turned on, then click “add a device” to connect your device to your chair
47
You can name your chair or re-edit the name with a long press of the icon
48
Voice Control
This chair supports Alexa smart speakers (please purchase speakers from Amazon).
Follow the above steps to connect to a smart speaker
49
Home Screen
Click the power icon to turn on your chair
Power
Setting
Try Me
Spot Massage
Auto Massage
Health &
Massage Data
Pause
Add Programs
Favorites Program
Adjust Chair Angle
Name of Chair
Chair Doctor
50
Auto Massage Interface
Click this icon to go into the auto program interface, then select your preferred auto program
51
Using the arrows, you can adjust the
standard shoulder position
Adjust your chair quickly by choosing
one of the three preset seating
positions. You can also press and hold
the arrows to adjust parts of the chair
independently
Choose 1 of the 7 types of LED light
patterns
52
In this interface, you can adjust
massage 4D strength, tapping speed,
kneading strength and air intensity
Click the icon to save your preferred
auto massages into your favorites
53
Adding Programs Interface
Choose your preferred auto massages to add to the home page
54
Chair Doctor Interface
Follow these simple instructions to begin a new diagnosis
55
After diagnosis, the chair doctor will generate a course of treatment that best suits your needs.
Select “Start Therapy” to begin the specially crafted massage
56
Click the “Spot Massage” button to take you to the spot massage page
Spot Massage
57
Choose the "Create New" icon to begin creating your massage program
Custom Massage
58
Select the massage area that you
prefer
Select your favorite massage actions.
The knead, tap, clap, and shiatsu
massages can be combined with
swedish or roll
59
Select the heat area and massage
strength that you prefer
Select the chromotherapy light pattern
that your prefer
60
Choose the "Custom 1" icon to start your program
61
Data Interface
Check your health and massage data
62
Favorites Interface
63
Adjust Chair Angle Interface
64
Click the “Settings” icon to take you to the settings page
Settings
65
When the child safety lock is on, the massage chair will be turned off and reset.
All functions will be disabled. Please enter pin code “0304” to unlock
Child Safety Lock
66
Trouble Shooting
If your chair has any trouble, press the Trouble Shoot "Start" button for the chair to automatically detect
problem areas. Use the error code provided when contacting our customer service team
67
You can use your detection code when
contacting the Cozzia customer team
about your chair’s problems
Click the icon to get the detection code
68
AUTO PROGRAM DESCRIPTIONS
TRY ME
INTENSITY
KNEADING
FOCUS TECHNIQUEFOCUS AREA
A 5 minute whole body massage for
those on the go.
GENTLE
INTENSITY FOCUS TECHNIQUEFOCUS AREA INTENSITY FOCUS TECHNIQUEFOCUS AREA
Let’s dig a little deeper and discover the details of our pre-programmed massages.
ROLLING
KNEADING
TAPPINGKNEADING
A program designed to provide a
quiet, gentle massage that is
good for beginners or those that
prefer a soft touch.
INTENSITY FOCUS TECHNIQUEFOCUS AREA INTENSITY FOCUS TECHNIQUEFOCUS AREA
TAPPING
ROLLING
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INTENSITY FOCUS TECHNIQUE
A massage program that focuses
on the joints and provides heated
knee compression.
Joint Care
FOCUS AREA
Spine Care
INTENSITY FOCUS TECHNIQUEFOCUS AREA
INTENSITY FOCUS TECHNIQUE
INTENSITY FOCUS TECHNIQUEFOCUS AREA
RELAX
SWEDISH
A program designed to provide a
mild massage that is great for
deep relaxation, best used before
going to sleep.
TAPPINGKNEADING
SHIATSU
KNEADING
SWEDISH
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Thai
INTENSITY FOCUS TECHNIQUEFOCUS AREA INTENSITY FOCUS TECHNIQUEFOCUS AREA
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Swedish
TAPPINGKNEADING
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TAPPINGKNEADING
KNEADING
TAPPING
INTENSITY FOCUS TECHNIQUEFOCUS AREA
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Chinese
Balinese
INTENSITY FOCUS TECHNIQUEFOCUS AREA
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A program designed using Japanese-inspired
techniques to improve your immune system,
blood circulation, and aid in pain relief.
TAPPINGKNEADING
KNEADING
SHIATSU
KNEADING
SHIATSU
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This program is a relaxing
massage that will help ease
you into your day.
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Morning
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Night
The program is a calming
massage that will get your mind
and body ready for bed.
INTENSITY FOCUS TECHNIQUEFOCUS AREA
AI Design
This is a full body program that
creates the most accurate and suitable
massage for the human body
KNEADING
KNEADING
KNEADING
SWEDISH
TAPPING
SWEDISH
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A program that is designed to help
your muscles recover and to relieve
body tension after you exercise.
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Post Workout
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Recharge
Use this program when you
are tired to reenergize your body.
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Neck & Shoulder
This massage will focus on your
shoulders and neck using a combination
of kneading and shiatsu techniques.
TAPPINGKNEADING
ROLLINGKNEADING
TAPPINGKNEADING
SWEDISH
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This massage will focus on your
lower back with a deep massage
that includes air compression.
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Lower Back
INTENSITY FOCUS TECHNIQUE
FOCUS AREA
This massage will focus on your
neck, shoulders, and legs with a
slow massage that incorporates
soothing heat.
Upper Back
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Lower Body
This is a partial bodyprogram that
focusesair compressionand
vibrationon the lower body.
TAPPING
KNEADING
KNEADING
KNEADING
TAPPING
SWEDISH
ROLLING
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A program that helps you relax
your waist and hip muscles.
INTENSITY FOCUS TECHNIQUEFOCUS AREA
Hip & Waist
Rolling
INTENSITY FOCUS TECHNIQUEFOCUS AREA
This program will massage from
your neck down to your hips,
using the ultra rolling technique.
ROLLING
TAPPINGCLAPPING
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SAFETY PRECAUTIONS
We’re looking out for you.
When using the massage chair, basic precautions should always be followed, including the following:
Read all instructions before using this massage chair.
• Always unplug this massage chair from the electrical outlet immediately after using and
before cleaning.
• Never use pins or other metallic fasteners with this appliance.
• Carefully examine the covering before each use. Call for service if the covering shows any
sign of deterioration, such as blistering, peeling or cracking.
• Keep dry - do not operate in a wet or moist condition.
IMPORTANT SAFETY INSTRUCTIONS
DANGER - To reduce the risk of electric shock:
WARNING - To reduce the risks of burns, fire, electric shock or injury to persons:
• Read all instructions before using.
• A massage chair should never be left unattended when plugged in. Unplug from the outlet when it is not in
use and before putting on or taking off parts.
• Close supervision is necessary when this massage chair is used by or near children or disabled persons.
Keep children away from reclining backrest and extended leg rest.
• Use this massage chair only for its intended use as described in this manual.
• Never operate this massage chair if it has a damaged cord or plug, if is not working properly, if it has been
dropped or damaged, or dropped into water. Contact customer service department.
• Keep the cord away from heated surfaces.
• Never operate the massage chair with the air openings blocked. Keep the air openings free of lint, hair and
the like.
• Never drop or insert any object into any opening.
• Do not use outdoors.
• Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
• To disconnect, turn all controls to the off position, then remove the plug from the outlet.
• Do not stand on or in the massage chair. Use only while seated.
• The product is not intended for use by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction
concerning use of the product by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the product.
• Temperatures sufficiently high to cause burns may occur regardless of the control setting. Do not use on an
infant or invalid or on a sleeping or unconscious person. Check the skin in contact with the heated area of the
appliance frequently to reduce the risk of blistering.
• Burns may result from improper use.
• Do not crush in order to avoid sharp folds.
• Keep children away from extended foot support (or other similar parts).
• DO NOT WET.
• DO NOT USE PINS.
• NEVER REMOVE COVER.
• Connect this appliance to a properly grounded outlet only. See Grounding Instructions.
• Do not use the massage chair in an excessively humid or dusty environment as this may
result in malfunction or electric shock.
• Do not use the massage chair in a room with a temperature of 104°F or higher.
• Do not expose the massage chair to heaters, stoves or direct sunlight.
• Place and use the massage chair on an even, non-slip floor.
• The massage chair is designed for home use and not for commercial purposes.
This massage chair is intended for household use only.
SAVE THESE INSTRUCTIONS
1. Usage Environment
• This massage chair is to be used indoors only.
• If you use the massage chair in a cold room, do not increase the
room temperature abruptly. It is recommended that you increase the
temperature gradually to a normal level.
• If the massage chair is stored in a cold place and is being brought
into a warm environment, it is advisable to wait for one hour before
use. This is because its performance may not be at an optimal level,
as there may be water droplets on the mechanical parts due to
condensation. Using the massage chair under such conditions may
result in malfunction.
Caution
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2. Safety Precautions
• To ensure safe and correct use of the massage chair, do not operate it without reading this
operation manual carefully.
• Do not use the massage chair when the upholstery or seat is removed. This may cause
injury or malfunction.
• Do not use the massage chair in combination with other therapeutic equipment or electric
blanket etc., as this may result in ineffectiveness or injury.
• Do not use the massage chair an hour before or after eating as this may have adverse
effects on the user.
• Do not allow children or pets to play around the massage chair, e.g. behind the backrest,
under the seat base or legrest of the massage chair. This may result in injury.
• Do not use the massage chair when your body is wet.
• Do not operate the massage chair with wet hands.
• It is not recommended to use the massage chair for more than 30 minutes.
• Do not perform continuous massage on the same spot of your body for more than 5
minutes at a time as this may result in excessive stimulation and may have adverse effects.
• Do not insert your hand or foot along the paths of the massage rollers during use as this
may cause injury.
• Stop operation immediately if you feel any discomfort.
• This product is not intended for self-treatment of conditions that should be managed by a
qualified health care provider.
• People on medication or with medical conditions, please consult your doctor before use.
• Please do not use the product if you are not feeling well.
Consult your doctor before use if you:
3. People with Medical Conditions
• Are under medical rest as ordered by a doctor.
• Have spinal disorders, an abnormal spinal condition or have suffered a spinal injury.
• Have back problems.
• Have diabetes, osteoporosis or sensory impairment.
• Have joint dysfunction such as rheumatism, hammertoe or gout.
• Have a pacemaker or other electronic medical devices.
• May be pregnant.
• Have phlebitis or thrombosis.
• Have an increased risk for blood clots.
• Had recent surgery.
• Have surgical pins, screws, or anything mechanical in the legs, ankles or feet.
In the following events, please switch off the main power switch immediately and disconnect the power cord
from the electrical outlet:
• If liquid is accidentally spilled onto the massage chair. This may result in electric shock or
malfunction.
• If the fabric of the backrest is torn and the internal components are exposed.
• If pain or discomfort is felt during massage, stop operation immediately and consult your
doctor.
• If you detect any malfunction or any other abnormal condition during operation.
• If there is power failure. Injury may occur when power is restored unexpectedly.
• If there is lightning.
4. Instances When the Massage Chair Should Not Be Used
5. Assembly and Repair of the Massage Chair
6. Things to Be Noted About the Power Plug and Cord
• Do not disassemble the backrest cover of the massage chair. Touching the internal
components may result in malfunction or electrical shock.
• This massage chair must only be professionally serviced or repaired. Only disassemble or
repair the massage chair if directed by a Cozzia service rep.
• Check that the Alternating Current (AC) voltage corresponds with the specifications indicated for the
massage chair.
• Do not connect or disconnect the power plug from the electrical outlet with wet hands. This may result in
malfunction or electric shock.
• When disconnecting the power plug, pull it by holding the plug, not the cord.
• Although operation will be stopped automatically by the Auto-Timer function, always remember to switch
off the main power after use.
• Do not place the power cord under the massage chair or under any other heavy objects.
• Do not wind the power cord around the massage chair as this may damage the cord and result in a fire or
electric shock.
• Do not operate the massage chair with a damaged cord or extension cord.
• Do not use the massage chair if the electrical outlet is loose.
• If the power cord is damaged, it should be replaced by a qualified technician.
Caution
• Avoid using the massage chair under the influence of alcohol.
• Do not apply massage rollers directly on the head, elbow or knee
joints, torso or abdomen.
• If your legs or feet slip off the leg rest during massage, do not force
them back in as this may result in injury.
• Remove the power plug from the electrical outlet immediately should
liquid be accidentally spilled onto the massage chair. Do not use wet
hands to connect or disconnect the power plug from the electrical
outlet.
• Do not tamper with the power cord or use the massage chair with a
damaged cord as this may result in malfunction and electric shock.
78
The massage chair is connected to the power
supply but is not functioning
1. Check to see that the plug is properly connected
and working
2. Ensure the massage chair switch is in the ‘I’
position
Possible overheating due to prolonged use. Turn off
the power for at least 30 to 50 minutes
1. Ensure the chair is plugged into a working outlet
2. Turn the power OFF and ON again
The remote control works but the massage chair
is not functioning
Both the remote control and the massage chair
are not functioning
This massage chair is controlled by a microcomputer and is thus susceptible to power surges of +10 to - 15%.
The following situations may arise in the event of a power surge:
If you continue to have problems, please read the warranty card and contact the Cozzia service department.
TROUBLESHOOTING
GROUNDING INSTRUCTIONS
Grounding Pin
Grounded Outlet Box
Grounded Outlet
This product must be grounded. If it should malfunction or break down, grounding provides a path of least
resistance for the electric current to reduce the risk of electric shock. This product is equipped with a cord that
has an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate
outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Danger - Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service technician if it will not fit the outlet. Have a proper outlet installed by a
qualified electrician.
This product is for use on a nominal 120V circuit and has a grounding plug that looks like that plug illustrated
below. Make sure that the product is connected to an outlet having the same configuration as the plug. No
adapter should be used with this product.
79
COZZIA CONSUMER WARRANTY
Service And Technical Support
Extended Warranties:
This Cozzia product has the following warranty:
The Cozzia Qi XE PRO has a three-year in-home service and parts warranty. Cozzia customer service will not
issue Return Material Authorizations (RMAs) for products. Cozzia products will be either repaired by the
consumer or by an in-home technician. Cozzia will not issue Return Material Authorizations (RMAs) for buyer’s
remorse.
Consumers may contact Cozzia's customer service department at 1-877-977-0656 between 9:00 am and 5:30 pm
PST, Monday through Friday, email us at [email protected], or visit our website at www.cozziausa.com for
warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales receipt) when they
contact the Cozzia service department regarding a repair.
A Cozzia customer service representative will attend to most consumer inquiries, but in some cases a technical
service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. Cozzia customer service will verify that the unit has
failed and provide instructions for repairing the unit. All applicable repairs, parts, shipping, handling, local tax
and a "per incident" fee will be charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Cozzia offers extended warranty programs to enhance the ownership of your massage chair. Please call Cozzia
customer service at 877-977-0656 for details and pricing.
Caution
Caution
• Do not use abrasive cleaning agents like benzene or thinner to clean the massage chair. This
may cause the upholstery to fade.
Caution
• Do not use a wet cloth to clean the controller. This may result in malfunction.
PRODUCT CARE AND STORAGE
1. Storing the Massage Chair
2. Cleaning the Massage Chair
• Use only a clean, dry cloth to clean the controller.
3. Cleaning the Controller
• Do not store the massage chair in direct sunlight or in places of high temperature. This may
cause the color of the upholstery to fade.
• Do not allow the massage chair to remain in contact with vinyl or wallpaper for extended
periods of time as this could lead to discoloration.
• Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after use.
• Keep the massage chair clean and away from places of high humidity.
• If the massage chair is not to be used for a long period of time, cover the massage chair with a dust cover
and unplug its power plug from the electrical outlet.
• Before cleaning, ensure that the main power switch is off and the power plug is disconnected from the
electrical outlet.
• Wipe off dust and dirt from the massage chair with a dry, soft, clean cloth after each use.
• This product can be cleaned thoroughly with a slightly damp cloth.
• Do not iron the upholstery.
• Do not wash the upholstery using a home washing machine as this may result in deterioration of the
upholstery’s quality.
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Product Repairs CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS
• Warranties are only valid in the 48 contiguous United States and Canada and are contingent upon the
consumer operating the chair according to the corresponding instruction manual.
• The warranty only applies to Cozzia products and does not include any accessories or enhancements.
• Field service requires pre-approval and must be performed by Cozzia's authorized field service personnel.
• Field service is only available in the United States and in major metropolitan areas in Canada.
• Softening of foams and filling composites in pillows, pads, and memory foam occurs naturally and does not
constitute a defect under this warranty.
• Fading, wear and piling of fabrics occurs naturally and does not constitute a defect under this warranty.
• Warranties do not cover any loss or damage resulting from improper installation, unauthorized repairs or
modifications, improper use of electrical/power supply, loss of power, dropped product, a malfunction or
damage of an operating part from failure to provide manufacturer's recommended maintenance,
transportation damage, theft, abuse, misuse, neglect, vandalism or environmental conditions (fire, floods,
rust, corrosion, sand, dirt, windstorm, hail, earthquake or exposure to weather conditions).
• Warranties do not cover any loss during the time spent waiting for parts or repairs.
• Damage due to shipping and handling does not constitute a defect under this warranty.
• Under no circumstance shall Cozzia or its representatives be liable for indirect, consequential, or incidental
damages (including damages for lost profits, business interruption, bodily injury, medical and the like).
• Warranties are non-transferable.
• Cozzia's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Cozzia's option, for
the replacement of the defective part.
• Notwithstanding the above, if replacement parts for defective materials are not available, Cozzia reserves the
right to make substitutions in lieu of repair or replacement.
• Floor Models and Demonstration Units have a prorated warranty period that begins the
day the model is placed on the floor and connected to an electrical outlet by the retail partner.
Proof of purchase is required in order to obtain warranty service and parts. Non-warranty
parts and service are available at a “per incident” charge.
• Warranty Coverage Period - Warranty coverage starts at the time that the consumer
PURCHASES their chair. Proof of purchase is required for all warranty repairs. The warranty
time period is measured by continuous calendar days based on a seven-day week.
• Field Service - Cozzia customer service department will diagnose and schedule an authorized
service provider to repair the chair in the consumer's residence.
• Parts - All parts deemed necessary for repairs will be shipped to the consumer at no
charge by the Cozzia service department. Some Cozzia product repairs may be performed by the
consumer in their own home with parts and instructions supplied by Cozzia, such as remote
controller replacements that don’t require a technician.
• All warranties begin on the DATE OF PURCHASE; no allowance or extension is offered for delivery and/or
installation.
• Warranties do not apply to rental, business, commercial, institutional or other non-residential users.
TEL: 1-877-977-0656
FAX: 1-800-521-4712
WWW.COZZIAUSA.COM
861 S. Oak Park Road,
Covina, CA 91724
