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9
Storage and Service
Storage
Before storing your UPS, turn it completely OFF: with the UPS ON and receiving utility power, press
and hold the “ON/OFF/STANDBY” button for one second (an alarm will beep once briefly after the
interval has passed); then, unplug the UPS from the wall outlet. If you store your UPS for an extended
period of time, recharge the UPS batteries once every three months: plug the UPS into a wall outlet;
allow it to charge for 12 hours; and then unplug it and place it back in storage. Note: after you plug the
UPS in, it will automatically begin charging its batteries; however, it will not supply power to its
outlets (see Quick Installation section). If you leave your UPS batteries discharged for an extended
period of time, they will suffer a permanent loss of capacity.
Service
A variety of Extended Warranty and On-Site Service Programs are also available from Tripp Lite.
For more information on service, visit www.tripplite.com/support. Before returning your product for
service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem
does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit
www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns
link. From here you can request a Returned Material Authorization (RMA) number, which is
required for service. This simple on-line form will ask for your unit's model and serial numbers,
along with other general purchaser information. The RMA number, along with shipping instructions
will be emailed to you. Any damages (direct, indirect, special or consequential) to the product
incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered
under warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the package. If the product
is within its warranty period, enclose a copy of your sales receipt. Return the product for service
using an insured carrier to the address given to you when you request the RMA.
Warranty Registration
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product.
You'll be automatically entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
201112104 93-2571 SMARTSLT OM.qxd 12/29/2011 11:55 AM Page 9
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