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18
Do you see an "Unrecognised monitor, monitor found" message?
• Have you installed the display driver?
- Be sure to install the display driver from our web site: https://www.lg.com.
- Make sure to check if the graphics card supports function.
4K/5K resolution is unavailable.
• Did you check the cable connection?
- Check if the cable is properly connected.
- It is recommended to use the accessories supplied with the product.
• Is the resolution and refresh rate set properly?
- Set the proper resolution and refresh rate in the PC screen resolution settings or the player's option menu.
• Does the connected external device support 4K/5K resolution?
- It is available only on external devices that support 4K/5K resolution.
- Check if the connected external device supports 4K/5K resolution.
• Is the [HDMI Deep Color] function enabled?
- Go to → → [General] → [Devices] → [HDMI Settings] → [HDMI Deep Color] function to enable the function.
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