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12
EN
www.napoleon.com
N415-0437 AUG 04.20
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame
when valve turned to
high.
Blockage of gas.
Improper preheang.
Cylinder freezing up.
Check for spider webs in the burner or
orice.
Preheat grill with main burners on high
for 5 to 10 minutes.
When cooking for long periods of me,
or when the cylinder is close to being
empty, or low outside air temperatures,
1 lb cylinders do not have enough
weed surface area to allow liquid
propane to turn to vapor. Put on a fresh
1 lb cylinder or hook-up to a 20 lb tank.
Excessive are-ups/
uneven heat.
Improper preheang.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other debris,
or improper air shuer adjustment.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Open air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Flames li away from
burner, accompanied
by the smell of gas, and
possibly dicules in
lighng.
Improper air shuer adjustment. Close air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas
installer.)
Burner will not light
with the igniter but will
light with a match.
Jet-re outlet is dirty or clogged.
Clean jet-re outlet with a so bristle
brush.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
“Paint” appears to be
peeling inside lid or
hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is
caused by hardened grease, which dries
into paint-like shards that ake o.
Regular cleaning will prevent this. See
cleaning instrucons.
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
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