Lexmark CS820DTE User Manual

CS820, CS827

User's Guide

September 2022 www.lexmark.com

Machine type(s):

5063

Model(s):

530, 571

Contents

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Product statements............................................................................................................................................. 5

Learning about the printer...........................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer..................................................................................................................9

Printer conﬁgurations........................................................................................................................................10

Attaching cables.................................................................................................................................................. 11

Using the control panel.................................................................................................................................... 12

Understanding the status of the power button and indicator light....................................................... 13

Using the home screen.....................................................................................................................................13

Menu map.............................................................................................................................................................15

Printing a menu settings page........................................................................................................................16

Setting up and using the home screen applications.............................. 17

Customizing the home screen........................................................................................................................ 17

Using Display Customization...........................................................................................................................17

Setting up Forms and Favorites......................................................................................................................17

Conﬁguring Eco‑Settings................................................................................................................................. 18

Managing contacts.............................................................................................................................................18

Setting up and using the accessibility features..................................... 20

Enabling Magniﬁcation mode........................................................................................................................ 20

Activating Voice Guidance............................................................................................................................. 20

Adjusting the Voice Guidance speech rate................................................................................................20

Enabling spoken passwords or personal identiﬁcation numbers........................................................ 20

Navigating the screen using gestures..........................................................................................................21

Using the keyboard on the display................................................................................................................21

Loading paper and specialty media......................................................... 22

Setting the size and type of the specialty media......................................................................................22

Conﬁguring Universal paper settings.......................................................................................................... 22

Loading trays......................................................................................................................................................22

Loading the multipurpose feeder..................................................................................................................24

Contents 2

Linking trays........................................................................................................................................................25

Printing.........................................................................................................26

Printing from a computer.................................................................................................................................26

Printing forms..................................................................................................................................................... 26

Printing from a mobile device........................................................................................................................ 26

Printing from a ﬂash drive................................................................................................................................27

Supported ﬂash drives and ﬁle types.......................................................................................................... 28

Conﬁguring conﬁdential jobs.........................................................................................................................29

Printing held jobs...............................................................................................................................................29

Printing a font sample list................................................................................................................................30

Canceling a print job........................................................................................................................................ 30

Securing the printer.................................................................................... 31

Locating the security slot..................................................................................................................................31

Erasing printer memory.....................................................................................................................................31

Erasing printer hard disk memory..................................................................................................................31

Conﬁguring printer hard disk encryption....................................................................................................32

Restoring factory default settings................................................................................................................. 32

Statement of Volatility...................................................................................................................................... 32

Maintaining the printer.............................................................................. 34

Adjusting the speaker volume....................................................................................................................... 34

Networking..........................................................................................................................................................34

Setting up serial printing (Windows only)....................................................................................................36

Cleaning the printer..........................................................................................................................................36

Ordering parts and supplies........................................................................................................................... 37

Replacing parts and supplies.........................................................................................................................40

Storing supplies................................................................................................................................................. 72

Moving the printer............................................................................................................................................. 72

Saving energy and paper................................................................................................................................ 73

Recycling..............................................................................................................................................................74

Clearing jams...............................................................................................76

Avoiding jams..................................................................................................................................................... 76

Identifying jam locations.................................................................................................................................. 77

Paper jam in trays.............................................................................................................................................. 78

Contents 3

Paper jam in the multipurpose feeder......................................................................................................... 79

Paper jam in the standard bin.........................................................................................................................81

Paper jam in door B.......................................................................................................................................... 82

Paper jam in the ﬁnisher bin...........................................................................................................................86

Staple jam in door G......................................................................................................................................... 87

Troubleshooting..........................................................................................90

Network connection problems......................................................................................................................90

Hardware options problems...........................................................................................................................92

Issues with supplies..........................................................................................................................................94

Paper feed problems........................................................................................................................................96

Printing problems............................................................................................................................................ 100

Color quality problems...................................................................................................................................122

Contacting customer support.......................................................................................................................125

Upgrading and migrating.........................................................................126

Hardware........................................................................................................................................................... 126

Software............................................................................................................................................................. 138

Firmware.............................................................................................................................................................139

Notices........................................................................................................ 141

Index........................................................................................................... 145

Contents 4

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—ROTATING FAN BLADES: Indicates a risk of laceration from moving fan blades.

Product statements

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Safety information 5

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in

ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer

o

the trays. Do not try to lift the printer and any options at the same

time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see

www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

Safety information 6

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—ROTATING FAN BLADES: To avoid the risk of laceration from moving fan blades, turn o the

printer and unplug the power cord from the electrical outlet before accessing areas marked with this

symbol.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous

radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release

emissions. You must understand the section in your operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter

designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high

ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace

the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no

references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for

this product.

SAVE THESE INSTRUCTIONS.

Safety information 7

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

See the setup documentation that came with the

printer or go to

http://support.lexmark.com.

More setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Conﬁguring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Conﬁguring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

Information Center—Go to

http://infoserve.lexmark.com.

Help Menu Pages—Access the guides on the

printer

ﬁrmware

or go to

http://support.lexmark.com.

Touch Screen Guide—Go to

http://support.lexmark.com.

Product videos—Go to

http://infoserve.lexmark.com/idv/.

Information on setting up and conﬁguring the accessibility

features of your printer

Lexmark Accessibility Guide—Go to

http://support.lexmark.com.

Help using the printer software Help for Microsoft® Windows® or Macintosh

operating systems—Open a printer software

program or application, and then click Help.

Click

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer

software.

• Depending on the operating system, the

printer software is located in the printer

program folder or on the desktop.

Learning about the printer 8

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Go to

http://support.lexmark.com.

Note: Select your country or region, and then

select your product to view the appropriate

support site.

Support contact information for your country or

region can be found on the website or on the

printed warranty that came with the printer.

Have the following information ready when you

contact customer support:

• Place and date of purchase

• Machine type and serial number

• Safety information

• Regulatory information

• Warranty information

• Environmental information

Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

• In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—See the

documentation that came with the printer or go to

http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install

hardware options.

• Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product

near water or wet locations.

• Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

• Provide a

ﬂat,

sturdy, and stable surface.

Learning about the printer 9

• Keep the printer:

– Clean, dry, and free of dust.

– Away from stray staples and paper clips.

– Away from the direct airﬂow of air conditioners, heaters, or ventilators.

– Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid

ﬂuctuations:

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

1 Top 305 mm (12 in.)

2 Right side 152 mm (6 in.)

3 Front 381 mm (15 in.)

4 Left side 457 mm (18 in.)

5 Rear 203 mm (8 in.)

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see

www.lexmark.com/multifunctionprinters.

You can conﬁgure your printer by adding an optional 2200‑sheet tray or a combination of up to three optional

550‑sheet trays or envelope trays.

Learning about the printer 10

1 Control panel

2 Staple ﬁnisher

3 Standard bin

4 Standard 550‑sheet tray

5 Optional 550‑sheet trays or envelope trays

6 Optional 2200‑sheet tray

7 Multipurpose feeder

Attaching cables

CAUTION—POTENTIAL INJURY: To avoid the risk of

ﬁre

or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of

ﬁre

or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any

wireless network adapter, or the printer in the areas shown while actively printing.

Learning about the printer 11

Use the To

1 USB printer port Connect the printer to a computer.

2 Ethernet port Connect the printer to an Ethernet network.

3 USB ports Attach a keyboard or any compatible options.

4 Power cord socket Connect the printer to a properly grounded electrical outlet.

Using the control panel

Use the To

1 Display

• View the printer messages and supply status.

• Set up and operate the printer.

2 Home button Go to the home screen.

3 Keypad Enter numbers or symbols in an input ﬁeld.

Learning about the printer 12

Use the To

4 Power button

• Turn on or turn o the printer.

Note: To turn o the printer, press and hold the power button for ﬁve

seconds.

• Set the printer to Sleep or Hibernate mode.

• Wake the printer from Sleep or Hibernate mode.

5 Stop or Cancel button Stop the current job.

6 Indicator light Check the status of the printer.

7 Volume buttons Adjust the volume of the headset or speaker.

8 Headset or speaker port Attach a headset or speaker.

9 Backspace button Move the cursor backward and delete a character in an input ﬁeld.

Understanding the status of the power button and

indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in sleep mode.

Blinking amber The printer is in hibernate mode.

Using the home screen

When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to

initiate an action.

Note: Your home screen may vary depending on your home screen customization settings, administrative

setup, and active embedded solutions.

Learning about the printer 13

Touch To

1 Status/Supplies

• Show a printer warning or error message whenever the printer requires intervention

to continue processing.

• View more information on the printer warning or message, and on how to clear it.

Note: You can also access this setting by touching the top section of the home

screen.

2 Job Queue Show all the current print jobs.

Note: You can also access this setting by touching the top section of the home

screen.

3 Change Language Change the language on the printer display.

4 Settings Access the printer menus.

5 USB Drive View, select, or print photos and documents from a ﬂash drive.

6 Held Jobs Show all the current held print jobs.

These settings may also appear on the home screen

Touch To

Bookmarks Access bookmarks.

App Proﬁles Access application proﬁles.

Lock Device Prevent users from accessing any printer functions from the home screen.

Learning about the printer 14

Menu map

Device

• Preferences

• Remote Operator Panel

• Notiﬁcations

• Power Management

• Information Sent to Lexmark

• Accessibility

• Restore Factory Defaults

• Maintenance

• Visible Home Screen Icons

• About This Printer

• Layout

• Finishing

• Setup

• Quality

• Job Accounting

• XPS

• PDF

• PostScript

• PCL

• HTML

• Image

• PPDS

Paper

• Tray Conﬁguration

• Media

Conﬁguration

• Bin Conﬁguration

Network/Ports

• Network Overview

• Wireless

• AirPrint

• Ethernet

• TCP/IP

• IPv6

• SNMP

• IPSec

• LPD Conﬁguration

• HTTP/FTP Settings

• ThinPrint

• USB

• Parallel [x]

• Serial

• Google Cloud Print

• Wi-Fi Direct

USB Drive

Flash Drive Print

Security

• Login Methods

• Schedule USB Devices

• Security Audit Log

• Login Restrictions

• Conﬁdential Print Setup

• Disk Encryption

• Erase Temporary Data Files

• Solutions LDAP Settings

• Miscellaneous

Learning about the printer 15

Option Card Menu

Note: This setting appears only when an optional card is installed.

Reports

• Menu Settings Page

• Device

• Print

• Shortcuts

• Network

Help

• Print All Guides

• Color Quality Guide

• Connection Guide

• Information Guide

• Media Guide

• Moving Guide

• Print Quality Guide

• Supplies Guide

Troubleshooting

• Basic Print Quality Samples • Advanced Print Quality Samples

Printing a menu settings page

From the home screen, touch Settings > Reports > Menu Settings Page.

Learning about the printer 16

Setting up and using the home screen

applications

Customizing the home screen

1 Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Settings > Device > Visible Home Screen Icons.

3 Select the icons that you want to appear on the home screen.

4 Apply the changes.

Using Display Customization

Changing the wallpaper

1 From the home screen, touch Change Wallpaper.

2 Select an image to use.

3 Apply the changes.

Creating a slide show

Before you begin, make sure to conﬁgure the slide show settings. For more information, see the documentation

that came with the solution.

1 Insert a

ﬂash

drive into the USB port.

2 From the home screen, touch Slideshow.

Note: Images appear in alphabetical order.

Setting up Forms and Favorites

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Apps > Forms and Favorites > Conﬁgure.

3 Click Add, and then customize the settings.

Setting up and using the home screen applications 17

Notes:

• To make sure that the location settings of the bookmark are correct, type the IP address of the host

computer where the bookmark is located.

• Make sure that the printer has access rights to the folder where the bookmark is located.

4 Apply the changes.

Conﬁguring Eco‑Settings

1 From the home screen, touch Eco‑Settings.

2 Conﬁgure the Eco‑Mode settings or schedule a power-saving mode.

3 Apply the changes.

Managing contacts

Adding contacts

1 Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Address Book.

3 From the Contacts section, add a contact.

Note: You can assign the contact to one or more groups.

4 If necessary, specify a login method to allow application access.

5 Apply the changes.

Adding groups

1 Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Address Book.

3 From the Contact Groups section, add a group name.

Note: You can assign one or more contacts to the group.

4 Apply the changes.

Setting up and using the home screen applications 18

Editing contacts or groups

1 Open a web browser, and then type the printer IP address in the address

ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Address Book.

3 Do either of the following:

• From the Contacts section, click a contact name, and then edit the information.

• From the Contact Groups section, click a group name, and then edit the information.

4 Apply the changes.

Deleting contacts or groups

1 Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Address Book.

3 Do either of the following:

• From the Contacts section, select a contact that you want to delete.

• From the Contact Groups section, select a group name that you want to delete.

Setting up and using the home screen applications 19

Setting up and using the accessibility features

Enabling Magniﬁcation mode

1 From the control panel, press and hold the 5 key until you hear a voice message.

2 Select

Magniﬁcation

3 Select OK.

For more information on navigating a magniﬁed screen, see

“Navigating the screen using gestures” on

page 21.

Activating Voice Guidance

From the control panel

1 Press and hold the 5 key until you hear a voice message.

2 Select OK.

From the keyboard

1 Press and hold the 5 key until you hear a voice message.

2 Press Tab to navigate the focus cursor to the OK button, and then press Enter.

Notes:

• Voice Guidance is also activated when you insert headphones into the headphone jack.

• To adjust the volume, use the volume buttons at the bottom part of the control panel.

Adjusting the Voice Guidance speech rate

1 From the home screen, select Settings > Device > Accessibility > Speech Rate.

2 Select the speech rate.

Enabling spoken passwords or personal identiﬁcation

numbers

1 From the home screen, select Settings > Device > Accessibility > Speak Passwords/PINs.

2 Enable the setting.

Setting up and using the accessibility features 20

Navigating the screen using gestures

Notes:

• The gestures are applicable only when Voice Guidance is activated.

• A physical keyboard is required for typing characters and adjusting certain settings.

Gesture Function

Double‑tap Select an option or item on the screen.

Triple‑tap Zoom in or zoom out text and images.

Swipe right or swipe down Move to the next item on the screen.

Swipe left or swipe up Move to the previous item on the screen.

Pan Access parts of the zoomed image that are beyond the limits of the screen.

Note: This gesture requires the use of two

ﬁngers

to drag across a zoomed

image.

Swipe up then left Exit an application and return to the home screen.

Swipe down then left

• Cancel a job.

• Go back to the previous setting.

• Exit the screen that appears without changing any setting or value.

Swipe up then down Repeat a spoken prompt.

Using the keyboard on the display

Do one or more of the following:

• Drag a

ﬁnger

over the key to announce the character.

• Lift the

ﬁnger

to enter or type the character in the

ﬁeld.

• Press Backspace to delete characters.

• To hear the content in the input ﬁeld, press Tab, and then press Shift + Tab.

Setting up and using the accessibility features 21

Loading paper and specialty media

Setting the size and type of the specialty media

The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,

do the following:

1 From the home screen, navigate to:

Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source

2 Set the size and type of the specialty media.

Conﬁguring Universal paper settings

1 From the home screen, touch Settings > Paper > Media Conﬁguration > Universal Setup.

2 Conﬁgure the settings.

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1 Pull out the tray.

Note: To avoid paper jams, do not remove trays while the printer is busy.

2 Adjust the guides to match the size of the paper that you are loading.

Note: Use the indicators on the bottom of the tray to position the guides.

Loading paper and specialty media 22

3 Flex, fan, and align the paper edges before loading.

4 Load the paper with the printable side faceup.

Note: Load envelopes only in the optional envelope tray.

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings,

or self‑stick adhesives in the optional envelope tray.

Notes:

• Load letterhead faceup with the header on the left side of the tray for one‑sided printing.

• Load letterhead facedown with the header on the right side of the tray for two‑sided printing.

• Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that

require ﬁnishing.

• Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that

require ﬁnishing.

• Load pre‑punched paper with the holes toward the front or left side of the tray.

• Load envelopes with the

ﬂap

side down and against the back side of the tray. Load European

envelopes with the ﬂap side down and against the left side of the tray.

• Do not slide paper into the tray.

• Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause

paper jams.

Loading paper and specialty media 23

5 Insert the tray.

If loading a paper type other than plain, set the paper size and paper type in the Paper menu to match the

paper loaded.

Loading the multipurpose feeder

1 Open the multipurpose feeder.

2 Adjust the guide to match the size of the paper you are loading.

3 Flex, fan, and align the paper edges before loading.

Loading paper and specialty media 24

4 Load the paper.

• Load paper, card stock, and transparencies with the printable side facedown and the top edge entering

the printer

ﬁrst.

• Load envelopes with the

ﬂap

side up and against the left side of the paper guide. Load European

envelopes with the ﬂap side up and entering the printer ﬁrst.

Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated

linings, or self‑stick adhesives.

5 From the control panel, set the paper size and type to match the paper loaded in the tray.

Linking trays

1 Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Click Settings > Paper.

3 Match the paper size and type for the trays you are linking.

Note: To unlink trays, make sure that no trays have the same paper size or type.

4 Save the settings.

Note: You can also change the paper size and type settings from the printer control panel.

Warning—Potential Damage: The temperature of the fuser varies according to the speciﬁed paper type. To

avoid printing issues, match the paper type settings in the printer with the paper loaded in the tray.

Loading paper and specialty media 25

Printing

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

Printing from a computer

Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the

document.

1 From the document that you are trying to print, open the Print dialog.

2 If necessary, adjust the settings.

3 Print the document.

Printing forms

1 From the home screen, navigate to:

Forms and Favorites > select form > Print

2 If necessary, conﬁgure the print settings.

3 Send the print job.

Printing from a mobile device

Printing from a mobile device using Lexmark Mobile Print

Lexmark

Mobile Print allows you to send documents and images directly to a supported Lexmark printer.

1 Open the document, and then send or share the document to Lexmark Mobile Print.

Note: Some third‑party applications may not support the send or share feature. For more information, see

the documentation that came with the application.

2 Select a printer.

3 Print the document.

Printing from a mobile device using Google Cloud Print

Google Cloud Print

is a mobile printing service that allows enabled applications on mobile devices to print

to any Google Cloud Print‑ready printer.

1 From the home screen of your mobile device, launch an enabled application.

2 Tap Print, and then select a printer.

3 Print the document.

Printing 26

Printing from a mobile device using Mopria Print Service

Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It

allows you to print directly to any Mopria‑certiﬁed printer.

Note: Before printing, make sure that the Mopria Print Service is enabled.

1 From the home screen of your mobile device, launch a compatible application.

2 Tap Print, and then select a printer.

3 Print the document.

Printing from a mobile device using AirPrint

AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed

printer.

Notes:

• This application is supported only in some Apple devices.

• This application is supported only in some printer models.

1 From the home screen of your mobile device, launch a compatible application.

2 Select an item to print, and then tap the share icon.

3 Tap Print, and then select a printer.

4 Print the document.

Printing from a ﬂash drive

1 Insert a ﬂash drive into the USB port.

Notes:

• If you insert the

ﬂash

drive when an error message appears, then the printer ignores the

ﬂash

drive.

Printing 27

• If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the

display.

2 From the display, touch the document that you want to print.

If necessary, conﬁgure other print settings.

3 Send the print job.

To print another document, touch USB Drive.

Warning—Potential Damage: Do not touch the printer or the ﬂash drive in the area shown while actively

printing, reading, or writing from the memory device. Loss of data or a malfunction can occur.

Supported ﬂash drives and ﬁle types

Flash drives

• Lexar JumpDrive S70 (16GB and 32GB)

• SanDisk Cruzer (16GB and 32GB)

• PNY Attaché (16GB and 32GB)

Notes:

– The printer supports high‑speed USB ﬂash drives with full‑speed standard.

– USB ﬂash drives must support the File Allocation Table (FAT) system.

File types

Documents:

• .doc or .docx

• .xls or .xlsx

• .ppt or .pptx

• .pdf

• .xps

Printing 28

Images:

• .dcx

• .gif

• .jpeg or .jpg

• .bmp

• .pcx

• .ti or .tif

• .png

Conﬁguring conﬁdential jobs

1 From the home screen, touch Settings > Security > Conﬁdential Print Setup.

2 Conﬁgure the settings.

Use To

Max Invalid PIN Limit the number of times an invalid PIN can be entered.

Note: When the limit is reached, the print jobs for that user name are deleted.

Conﬁdential Job

Expiration

Set the amount of time before conﬁdential jobs are automatically deleted from the printer

memory.

Note:

Conﬁdential

held jobs are stored in the printer until you log in and release or

delete them manually.

Repeat Job

Expiration

Set the amount of time before repeat jobs are deleted from the printer memory.

Note: Repeat held jobs are stored so extra copies can be printed later.

Verify Job Expiration Set the amount of time before verify jobs are deleted from the printer memory.

Note: Verify jobs print one copy to check if it is satisfactory before printing the

remaining copies.

Reserve Job

Expiration

Set the amount of time before reserved jobs are deleted without being printed.

Note: Reserve held jobs are automatically deleted after printing.

Printing held jobs

1 From the document you are trying to print, open the Print dialog.

2 Select the printer, and then do the following:

• For Windows users, click Properties or Preferences, and then click Print and Hold.

• For Macintosh users, select Print and Hold.

3 Select the print job type.

4 If necessary, assign a user name.

5 Send the print job.

6 From the printer home screen, touch Held Jobs.

7 Send the print job.

Printing 29

Printing a font sample list

1 From the home screen, touch Settings > Reports > Print > Print Fonts.

2 To uch PCL Fonts or PostScript Fonts.

Canceling a print job

From the printer control panel

1 From the home screen, touch Job Queue.

Note: You can also access this setting by touching the top section of the home screen.

2 Select the job to cancel.

From the computer

1 Depending on the operating system, do either of the following:

• Open the printers folder, and then select your printer.

• From the System Preferences in the Apple menu, navigate to your printer.

2 Select the job to cancel.

Printing 30

Securing the printer

Locating the security slot

The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop

computers in the location shown to secure the printer in place.

Erasing printer memory

To erase volatile memory or buered data in your printer, turn o the printer.

To e ra se non‑volatile memory or individual settings, device and network settings, security settings, and

embedded solutions, do the following:

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on nonvolatile memory check box, and then touch ERASE.

3 Follow the instructions on the display.

Erasing printer hard disk memory

1 From the home screen, touch Settings > Device > Maintenance > Out of Service Erase.

2 Select the Sanitize all information on hard disk check box, and then touch ERASE.

3 Follow the instructions on the display.

Note: This process can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

Securing the printer 31

Conﬁguring printer hard disk encryption

1 From the home screen, touch Settings > Security > Disk Encryption > Start Encryption.

Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data

from the printer before starting the encryption.

2 Follow the instructions on the display.

Notes:

• Do not turn o the printer during the encryption process. Loss of data can occur.

• Disk encryption can take from several minutes to more than an hour, making the printer unavailable

for other tasks.

• After encryption, the printer returns to the home screen.

Restoring factory default settings

From the home screen, touch Settings > Device > Restore Factory Defaults > Restore Settings > Restore all

settings > RESTORE > Start.

For more information, see

“Erasing printer memory” on page 31.

Statement of Volatility

Your printer contains various types of memory that can store device and network settings, and user data.

Type of memory Description

Volatile memory Your printer uses standard random access memory

(RAM) to temporarily buer user data during simple print

jobs.

Non-volatile memory Your printer may use two forms of non-volatile memory:

EEPROM and NAND (ﬂash memory). Both types are used

to store the operating system, device settings, network

information and bookmark settings, and embedded

solutions.

Hard disk memory Some printers have a hard disk drive installed. The printer

hard disk is designed for printer-speciﬁc functionality.

This lets the printer retain buered user data from

complex print jobs, as well as form data, and font data.

Erase the content of any installed printer memory in the following circumstances:

• The printer is being decommissioned.

• The printer hard disk is being replaced.

• The printer is being moved to a dierent department or location.

• The printer is being serviced by someone from outside your organization.

• The printer is being removed from your premises for service.

• The printer is being sold to another organization.

Securing the printer 32

Disposing of a printer hard disk

Note: Some printer models may not have a printer hard disk installed.

In high‑security environments, it may be necessary to take additional steps to make sure that conﬁdential data

stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your

premises.

• Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data

• Crushing—Physically compresses the hard disk to break component parts and render them unreadable

• Milling—Physically shreds the hard disk into small metal bits

Note: Most data can be erased electronically, but the only way to guarantee that all data are completely

erased is to physically destroy each hard disk where data is stored.

Securing the printer 33

Maintaining the printer

Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace

parts and supplies, may cause damage to your printer.

Adjusting the speaker volume

Adjusting the default internal speaker volume

The speaker volume will reset to default value after the session is logged out, when the printer wakes from

Sleep or Hibernate mode, or after a power‑on reset.

1 From the control panel, navigate to:

Settings > Device > Preferences > Audio Feedback

2 Select the volume.

Note: If Quiet Mode is enabled, then audible alerts are turned

o.

Adjusting the default headphones volume

Headphones volume will reset to default value after the session is logged out, when the printer wakes from

Sleep or Hibernate mode, or after a power‑on reset.

1 From the control panel, select Settings > Device > Accessibility > Headphone Volume.

2 Select the volume.

Networking

Note: Purchase a MarkNet(TM) N8360 wireless network adapter ﬁrst before setting up the printer on a

wireless network. For information on installing the wireless network adapter, see the setup sheet that came

with the adapter.

Connecting the printer to a wireless network using Wi‑Fi Protected Setup

(WPS)

Before you begin, make sure that:

• The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the

documentation that came with your access point.

• A wireless network adapter is installed in your printer. For more information, see the instructions that came

with the adapter.

Maintaining the printer 34

Using the Push Button method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method

2 Follow the instructions on the display.

Using the personal identiﬁcation number (PIN) method

From the control panel, navigate to:

Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start PIN Method

2 Copy the eight‑digit WPS PIN.

3 Open a Web browser, and then type the IP address of your access point in the address

ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

4 Access the WPS settings. For more information, see the documentation that came with your access

point.

5 Enter the eight‑digit PIN, and then save the changes.

Changing port settings after installing an internal solutions port

Notes:

• If the printer has a static IP address, then do not change the conﬁguration.

• If the computers are conﬁgured to use the network name instead of an IP address, then do not change

the conﬁguration.

• If you are adding a wireless internal solutions port (ISP) to a printer previously conﬁgured for an Ethernet

connection, then disconnect the printer from the Ethernet network.

For Windows users

Open the printers folder.

2 From the shortcut menu of the printer with the new ISP, open the printer properties.

3 Conﬁgure the port from the list.

4 Update the IP address.

5 Apply the changes.

For Macintosh users

From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP.

2 Type the IP address in the address ﬁeld.

3 Apply the changes.

Maintaining the printer 35

Setting up serial printing (Windows only)

1 Set the parameters in the printer.

a From the control panel, navigate to the menu for the port settings.

b Locate the menu for the serial port settings, and then adjust the settings, if necessary.

c Apply the changes.

2 From your computer, open the printers folder, and then select your printer.

3 Open the printer properties, and then select the COM port from the list.

4 Set the COM port parameters in Device Manager.

Notes:

• Serial printing reduces printing speed.

• Make sure that the serial cable is connected to the serial port on your printer.

Cleaning the printer

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

Notes:

• Perform this task after every few months.

• Damage to the printer caused by improper handling is not covered by the printer warranty.

1 Turn

o

the printer, and then unplug the power cord from the electrical outlet.

2 Remove paper from the standard bin and multipurpose feeder.

3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.

4 Wipe the outside of the printer with a damp, soft, lint‑free cloth.

Notes:

• Do not use household cleaners or detergents, as they may damage the ﬁnish of the printer.

• Make sure that all areas of the printer are dry after cleaning.

5 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of

ﬁre

or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Maintaining the printer 36

Ordering parts and supplies

To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized

supplies dealers in your area. In other countries or regions, go to

www.lexmark.com or contact the place where

you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper.

Checking the status of parts and supplies

1 From the home screen, touch Status/Supplies.

2 Select the parts or supplies that you want to check.

Note: You can also access this setting by touching the top section of the home screen.

Using genuine Lexmark parts and supplies

Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party

supplies or parts may aect the performance, reliability, or life of the printer and its imaging components. It can

also aect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by

the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver

unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended

life may damage your Lexmark printer or its associated components.

Ordering toner cartridges

Notes:

• The estimated cartridge yield is based on the ISO/IEC 19798 standard.

• Extremely low print coverage for extended periods of time may negatively aect actual yield and may

cause cartridge parts to fail before toner exhaustion.

CS820 Return Program cartridges

Item United States

and Canada

European

Economic

Area (EEA+)

Rest of

Europe,

Middle East,

and Africa

(RoEMEA)

Latin America

Distribution

(LAD)

Rest of Asia

Paciﬁc (RoAP)

Australia and

New Zealand

(ANZ)

Return Program toner cartridges

Black 72K10K0 72K20K0 72K50K0 72K70K0 72K30K0 72K60K0

Cyan 72K10C0 72K20C0 72K50C0 72K70C0 72K30C0 72K60C0

Magenta 72K10M0 72K20M0 72K50M0 72K70M0 72K30M0 72K60M0

Yellow 72K10Y0 72K20Y0 72K50Y0 72K70Y0 72K30Y0 72K60Y0

Extra High Yield Return Program toner cartridges

Black 72K1XK0 72K2XK0 72K5XK0 72K4XK0 72K3XK0 72K6XK0

Maintaining the printer 37

Item United States

and Canada

European

Economic

Area (EEA+)

Rest of

Europe,

Middle East,

and Africa

(RoEMEA)

Latin America

Distribution

(LAD)

Rest of Asia

Paciﬁc (RoAP)

Australia and

New Zealand

(ANZ)

Cyan 72K1XC0 72K2XC0 72K5XC0 72K4XC0 72K3XC0 72K6XC0

Magenta 72K1XM0 72K2XM0 72K5XM0 72K4XM0 72K3XM0 72K6XM0

Yellow 72K1XY0 72K2XY0 72K5XY0 72K4XY0 72K3XY0 72K6XY0

CS820 Regular cartridges

Item Worldwide

Extra high yield regular toner cartridges

Black 72K0X10

Cyan 72K0X20

Magenta 72K0X30

Yellow 72K0X40

CS827 Return Program cartridges

Item United States

and Canada

European

Economic

Area (EEA+)

Rest of

Europe,

Middle East,

and Africa

(RoEMEA)

Latin America

Distribution

(LAD)

Rest of Asia

Paciﬁc (RoAP)

Australia and

New Zealand

(ANZ)

Regular program toner cartridges

Black 73B10K0 73B20K0 73B50K0 73B40K0 73B30K0 73B60K0

Cyan 73B10C0 73B20C0 73B50C0 73B40C0 73B30C0 73B60C0

Magenta 73B10M0 73B20M0 73B50M0 73B40M0 73B30M0 73B60M0

Yellow 73B10Y0 73B20Y0 73B50Y0 73B40Y0 73B30Y0 73B60Y0

CS827 Regular cartridges

Item Worldwide

Regular toner cartridges

Black 73B0010

Cyan 73B0020

Magenta 73B0030

Yellow 73B0040

Maintaining the printer 38

Ordering a photoconductor unit

Item Part number

Photoconductor unit (1 pack) 72K0P00

Photoconductor unit (3 pack) 72K0Q00

Ordering developer units

Item Part number

Return Program developer units

Black developer unit 72K0DK0

Color (CMY) developer kit 72K0DV0

Cyan developer unit 72K0DC0

Magenta developer unit 72K0DM0

Yellow developer unit 72K0DY0

Regular developer units

Black developer unit 72K0D10

Color (CMY) developer kit 72K0D50

Cyan developer unit 72K0D20

Magenta developer unit 72K0D30

Yellow developer unit 72K0D40

Ordering a developer and PC unit combo pack

Item All countries and regions

Return Program developer and PC unit combo pack

Black 72K0FK0

Color (CMY) 72K0FV0

Regular developer and PC unit combo pack

Black 72K0F10

Color (CMY) 72K0F50

Ordering staple cartridges

Item Part number

Staple cartridges 25A0013

Maintaining the printer 39

Ordering a waste toner bottle

Item Part number

Waste toner bottle 72K0W00

Conﬁguring supply notiﬁcations

1 Open a web browser, and then type the printer IP address in the address ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Click Settings > Device > Notiﬁcations.

3 From the Supplies menu, click Custom Supply Notiﬁcations.

4 Select a notiﬁcation for each supply item.

5 Apply the changes.

Replacing parts and supplies

Replacing a developer unit

1 Open door A.

Maintaining the printer 40

2 Remove the waste toner bottle.

Maintaining the printer 41

3 Remove the imaging unit.

4 Remove the developer unit.

5 Unpack the new developer unit, and then remove the packing material.

6 Insert the new developer unit.

Maintaining the printer 42

7 Insert the imaging unit.

8 Insert the waste toner bottle.

9 Close door A.

Maintaining the printer 43

Replacing the fuser

1 Turn

o

the printer.

2 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

3 Remove the fuser.

4 Unpack the new fuser.

Maintaining the printer 44

5 Clean the fuser lens using the cotton swab that came with the package.

6 Insert the new fuser until it clicks into place.

7 Close door B.

8 Turn on the printer.

Maintaining the printer 45

Replacing a photoconductor unit

1 Open door A.

Maintaining the printer 46

2 Remove the waste toner bottle.

Maintaining the printer 47

3 Remove the imaging unit.

4 Remove the photoconductor unit.

5 Unpack the new photoconductor unit, and then remove the packing material.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print

quality of future print jobs.

6 Insert the new photoconductor unit.

Maintaining the printer 48

7 Insert the imaging unit.

8 Insert the waste toner bottle.

9 Close door A.

Maintaining the printer 49

Replacing an imaging unit

1 Open door A.

Maintaining the printer 50

2 Remove the waste toner bottle.

Maintaining the printer 51

3 Remove the imaging unit.

4 Unpack the new imaging unit, and then remove the packing material.

Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10

minutes. Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may aect the print

quality of future print jobs.

5 Insert the new imaging unit.

Maintaining the printer 52

6 Insert the waste toner bottle.

7 Close door A.

Replacing a toner cartridge

1 Open door A.

Maintaining the printer 53

2 Remove the toner cartridge.

3 Unpack the new toner cartridge.

4 Insert the new toner cartridge until it clicks into place.

5 Close door A.

Maintaining the printer 54

Replacing the waste toner bottle

1 Open door A.

Maintaining the printer 55

2 Remove the waste toner bottle.

3 Unpack the new waste toner bottle.

Maintaining the printer 56

4 Insert the new waste toner bottle.

5 Close door A.

Maintaining the printer 57

Replacing the transfer belt

1 Turn

o

the printer.

2 Open door A.

Maintaining the printer 58

3 Remove the waste toner bottle.

4 Open door A1.

Maintaining the printer 59

5 Remove the transfer belt.

6 Unpack the new transfer belt, and then remove the packing material.

Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: Do not touch the transfer belt. Doing so may aect the print quality of

future print jobs.

7 Insert the new transfer belt until it clicks into place.

Maintaining the printer 60

8 Close door A1.

9 Insert the waste toner bottle.

10 Close door A .

11 Turn on the printer.

Replacing the transfer roller

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Maintaining the printer 61

2 Remove the transfer roller.

3 Unpack the new transfer roller.

Note: Do not remove the white packing material.

Maintaining the printer 62

4 Insert the new transfer roller.

5 Remove the white packing material.

6 Close door B.

Maintaining the printer 63

Replacing the pick roller

Replacing the pick roller in the 550‑sheet tray or envelope tray

Turn

o

the printer.

2 Remove the tray.

3 Remove the pick roller.

4 Unpack the new pick roller.

Maintaining the printer 64

5 Insert the new pick roller until it clicks into place.

6 Insert the tray.

7 Turn on the printer.

Maintaining the printer 65

Replacing the pick roller in the 2200‑sheet tray

Turn o the printer.

2 Pull out, and then unlock the tray.

3 Remove the tray.

4 Remove the pick roller.

5 Unpack the new pick roller.

Maintaining the printer 66

6 Insert the new pick roller until it clicks into place.

7 Insert the tray.

8 Turn on the printer.

Maintaining the printer 67

Replacing the separator pad

1 Pull out the tray.

2 Remove the separator pad.

3 Unpack the new separator pad.

4 Insert the new separator pad until it clicks into place.

5 Insert the tray.

Maintaining the printer 68

Replacing the staple cartridge unit

Replacing the staple cartridge in the staple ﬁnisher

1 Open door G.

2 Remove the staple cartridge.

3 Unpack the new staple cartridge.

Maintaining the printer 69

4 Insert the new staple cartridge until it clicks into place.

5 Close door G.

Replacing the staple cartridge holder in the staple ﬁnisher

1 Open door G.

Maintaining the printer 70

2 Pull out the staple cartridge holder.

3 Remove the staple cartridge from the holder.

4 Unpack the new staple cartridge holder.

5 Insert the staple cartridge into the new holder until it clicks into place.

Maintaining the printer 71

6 Insert the staple cartridge holder.

7 Close door G.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing

until you are ready to use them.

Do not expose supplies to:

• Direct sunlight

• Temperatures above 35°C (95°F)

• High humidity above 80%

• Salty air

• Corrosive gases

• Heavy dust

Moving the printer

Moving the printer to another location

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it requires two

or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: To avoid the risk of

ﬁre

or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

Maintaining the printer 72

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

• Make sure that all doors and trays are closed.

• Turn o the printer, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer.

• If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect

them before moving the printer.

• If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in

ﬂooring.

• If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove

the output options and lift the printer

o

the trays. Do not try to lift the printer and any options at the same

time.

• Always use the handholds on the printer to lift it.

• Any cart used to move the printer must have a surface able to support the full footprint of the printer.

• Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

• Keep the printer in an upright position.

• Avoid severe jarring movements.

• Make sure that your ﬁngers are not under the printer when you set it down.

• Make sure that there is adequate clearance around the printer.

Note: Damage to the printer caused by improper moving is not covered by the printer warranty.

Shipping the printer

For shipping instructions, go to http://support.lexmark.com or contact customer support.

Saving energy and paper

Setting up power saver modes

Eco‑Mode

From the home screen, touch Settings > Device > Power Management > Eco‑Mode.

2 Select a setting.

Sleep mode

From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode.

2 Enter the number of minutes the printer stays idle before it enters Sleep mode.

Hibernate mode

From the home screen, touch Settings > Device > Power Management > Timeouts > Hibernate Timeout.

2 Select the amount of time before the printer enters hibernate mode.

Maintaining the printer 73

Notes:

• Make sure to wake the printer from hibernate mode before sending a print job.

• The Embedded Web Server is disabled when the printer is in hibernate mode.

Adjusting the brightness of the printer display

1 From the home screen, touch Settings > Device > Preferences > Screen Brightness.

2 Adjust the setting.

Conserving supplies

• Print on both sides of the paper.

Note: Two-sided printing is the default setting in the print driver.

• Print multiple pages on a single sheet of paper.

• Use the preview feature to see how the document looks like before printing it.

• Print one copy of the document to check its content and format for accuracy.

Recycling

Recycling Lexmark products

To return Lexmark products for recycling:

1 Go to www.lexmark.com/recycle.

2 Select the product you want to recycle.

Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be

recycled through your local recycling center.

Recycling Lexmark packaging

Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are

transported in the most ecient and environmentally sensitive manner and that there is less packaging to

dispose of. These eciencies result in fewer greenhouse emissions, energy savings, and natural resource

savings. Lexmark also oers recycling of packaging components in some countries or regions. For more

information, go to

www.lexmark.com/recycle, and then choose your country or region. Information on available

packaging recycling programs is included with the information on product recycling.

Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your

area.

The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist

in your area.

When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles

the box.

Maintaining the printer 74

Returning Lexmark cartridges for reuse or recycling

The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse

or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or

demanufactured for recycling. The boxes used to return the cartridges are also recycled.

To return Lexmark cartridges for reuse or recycling, do the following:

1 Go to www.lexmark.com/recycle.

2 Select the product that you want to recycle.

Maintaining the printer 75

Clearing jams

Avoiding jams

Load paper properly

• Make sure that the paper lies ﬂat in the tray.

Correct loading of paper Incorrect loading of paper

• Do not load or remove a tray while the printer is printing.

• Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator.

• Do not slide paper into the tray. Load paper as shown in the illustration.

• Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or

envelopes.

• Push the tray

ﬁrmly

into the printer after loading paper.

Use recommended paper

• Use only recommended paper or specialty media.

• Do not load paper that is wrinkled, creased, damp, bent, or curled.

Clearing jams 76

• Flex, fan, and align the paper edges before loading.

• Do not use paper that has been cut or trimmed by hand.

• Do not mix paper sizes, weights, or types in the same tray.

• Make sure that the paper size and type are set correctly on the computer or printer control panel.

• Store paper according to manufacturer recommendations.

Identifying jam locations

Notes:

• When Jam Assist is set to On, the printer ﬂushes blank pages or pages with partial prints after a jammed

page has been cleared. Check your printed output for blank pages.

• When Jam Recovery is set to On or Auto, the printer reprints jammed pages.

Jam locations

1 Multipurpose feeder

2 Duplex unit

3 Fuser

4 Standard bin

5 Door G

6 Door F

7 Trays

Clearing jams 77

Paper jam in trays

1 Pull out the tray.

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3 Insert the tray.

Clearing jams 78

4 Open the tray cover.

5 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

6 Close the tray cover.

Paper jam in the multipurpose feeder

1 Remove paper from the multipurpose feeder.

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 79

3 Open door B, and then remove any paper fragments.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Clearing jams 80

4 Close door B.

5 Flex, fan, and align the paper edges before loading.

6 Reload paper.

Paper jam in the standard bin

1 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 81

2 Open door B, and then remove any paper fragments.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

3 Close door B.

Paper jam in door B

Paper jam in the fuser

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Clearing jams 82

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 83

3 Open the fuser access door.

4 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

5 Close door B.

Paper jam in the duplex unit

1 Open door B.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a

hot component, allow the surface to cool before touching it.

Clearing jams 84

2 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

3 Open the duplex cover.

4 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

Clearing jams 85

5 Close the duplex cover and door B.

Paper jam in the ﬁnisher bin

1 Remove the jammed paper.

Note: Make sure that all paper fragments are removed.

2 Open door F.

3 Remove the jammed paper.

Clearing jams 86

Note: Make sure that all paper fragments are removed.

4 Close door F.

Staple jam in door G

1 Open door G.

Clearing jams 87

2 Pull out the staple cartridge holder.

3 Open the staple guard, and then remove the loose staples.

Note: Do not insert the staples that came out of the cartridge.

Clearing jams 88

4 Close the staple guard.

5 Insert the staple cartridge holder.

6 Close door G.

Clearing jams 89

Troubleshooting

Network connection problems

Cannot open Embedded Web Server

Action Yes No

Step 1

Check if you are using a supported browser:

• Internet Explorer® version 9 or later

• Safari version 8.0.3 or later

• Google Chrome

• Mozilla Firefox

Is your browser supported?

Go to step 2. Install a supported

browser.

Step 2

Make sure that the printer IP address is correct.

View the printer IP address:

• From the home screen

• From the TCP/IP section in the Network/Ports menu

• By printing a network setup page or menu settings page,

and then ﬁnding the TCP/IP section

Note: An IP address appears as four sets of numbers separated

by periods, such as 123.123.123.123.

Is the printer IP address correct?

Go to step 3. Type the correct

printer IP address in

the address

ﬁeld.

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4. Turn on the printer.

Step 4

Check if the network connection is working.

Is the network connection working?

Go to step 5. Contact your

administrator.

Step 5

Make sure that the cable connections to the printer and print server

are secure.

For more information, see the setup documentation that came with

the printer.

Are the cable connections secure?

Go to step 6. Secure the cable

connections.

Troubleshooting 90

Action Yes No

Step 6

Check if the web proxy servers are disabled.

Are the web proxy servers disabled?

Go to step 7. Contact your

administrator.

Step 7

Access the Embedded Web Server.

Did the Embedded Web Server open?

The problem is

solved.

Contact

customer

support.

Unable to read

ﬂash

drive

Action Yes No

Step 1

Check if the ﬂash drive is inserted into the front USB port.

Note: The ﬂash drive does not work when it is inserted into the

rear USB port.

Is the

ﬂash

drive inserted into the front USB port?

Go to step 2. The problem is

solved.

Step 2

Check if the ﬂash drive is supported. For more information, see

“Supported ﬂash drives and ﬁle types” on page 28

Does the error message still appear?

Go to step 3. The problem is

solved.

Step 3

Check if the front USB port is disabled. For more information, see

“Enabling the USB port” on page 91.

Does the error message still appear?

Contact

customer

support.

The problem is

solved.

Enabling the USB port

From the home screen, touch Settings > Network/Ports > USB > Enable USB Port.

Checking the printer connectivity

1 From the home screen, touch Settings > Reports > Network > Network Setup Page.

2 Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected.

If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged

or malfunctioning. Contact your administrator for assistance.

Troubleshooting 91

Hardware options problems

Cannot detect internal option

Action Yes No

Step 1

Turn o the printer, wait for about 10 seconds, and then turn it back

on.

Does the internal option operate correctly?

The problem is

solved.

Go to step 2.

Step 2

Print a menu settings page, and then check if the internal option

appears in the Installed Features list.

Is the internal option listed in the menu settings page?

Go to step 4. Go to step 3.

Step 3

Check if the internal option is properly installed in the controller

board.

a Turn o the printer, and then unplug the power cord from the

electrical outlet.

b Make sure that the internal option is installed in the appropriate

connector in the controller board.

c Connect the power cord to the electrical outlet, and then turn

on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre

or electrical shock, connect the power cord to an

appropriately rated and properly grounded electrical outlet

that is near the product and easily accessible.

Does the internal option operate correctly?

The problem is

solved.

Go to step 4.

Step 4

a Check if the internal option is available in the print driver.

Note: If necessary, manually add the internal option in the

print driver to make it available for print jobs. For more

information, see

“Adding available options in the print driver”

on page 139.

b Resend the print job.

Does the internal option operate correctly?

The problem is

solved.

Contact

customer

support.

Troubleshooting 92

Internal solutions port does not operate correctly

Action Yes No

Step 1

Print a menu settings page, and then check if the internal solutions

port (ISP) appears in the Installed Features list.

Is the ISP listed in the Installed Features list?

Go to step 3. Go to step 2.

Step 2

Remove, and then install the ISP. For more information, see

“Installing an internal solutions port” on page 127.

Note: Use a supported ISP.

Does the ISP operate correctly?

The problem is

solved.

Go to step 3.

Step 3

Check the cable and the ISP connection.

a Use the correct cable, and then make sure that it is securely

connected to the ISP.

b Check if the ISP solution interface cable is securely connected

into the receptacle of the controller board.

Does the ISP operate correctly?

The problem is

solved.

Contact

customer

support.

Parallel or serial interface card does not operate correctly

Action Yes No

Step 1

Print a menu settings page, and then check if the parallel or serial

interface card appears in the Installed Features list.

Is the parallel or serial interface card listed in the Installed Features

list?

Go to step 3. Go to step 2.

Step 2

Remove, and then install the parallel or serial interface card.

For more information, see

“Installing an internal solutions port” on

page 127.

Does the parallel or serial interface card operate correctly?

The problem is

solved.

Go to step 3.

Step 3

Check the connection between the cable and the parallel or serial

interface card.

Does the parallel or serial interface card operate correctly?

The problem is

solved.

Contact

customer

support.

Troubleshooting 93

Defective ﬂash detected

Try one or more of the following:

• Replace the defective ﬂash memory.

• From the printer control panel, select Continue to ignore the message and continue printing.

• Cancel the current print job.

Not enough free space in

ﬂash

memory for resources

Try one or more of the following:

• From the printer control panel, select Continue to clear the message and continue printing.

• Delete fonts, macros, and other data stored in the ﬂash memory.

• Install ﬂash memory with larger capacity.

Note: Downloaded fonts and macros that are not previously stored in the

ﬂash

memory are deleted.

Unformatted

ﬂash

detected

Try one or more of the following:

• From the control panel, select Continue to stop the defragmentation and continue printing.

• Format the ﬂash memory.

Note: If the error message remains, then the ﬂash memory may be defective and needs to be

replaced.

Issues with supplies

Replace cartridge, printer region mismatch

To correct this problem, purchase a cartridge with the correct region that matches the printer region, or

purchase a worldwide cartridge.

• The ﬁrst number in the message after 42 indicates the region of the printer.

• The second number in the message after 42 indicates the region of the cartridge.

Printer and toner cartridge regions

Region Numeric code

Worldwide or Undeﬁned region 0

North America (United States, Canada) 1

European Economic Area, Western Europe, Nordic countries, Switzerland 2

Asia Paciﬁc 3

Latin America 4

Rest of Europe, Middle East, Africa 5

Australia, New Zealand 6

Troubleshooting 94

Region Numeric code

Invalid region 9

Note: To ﬁnd the region settings of the printer and toner cartridge, print the print quality test pages.

From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Non‑Lexmark supply

The printer has detected a non‑Lexmark supply or part installed in the printer.

Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-

party supplies or parts may aect the performance, reliability, or life of the printer and its imaging

components.

All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable

results if third-party supplies or parts are used. Imaging component usage beyond the intended life may

damage your Lexmark printer or associated components.

Warning—Potential Damage: Use of third-party supplies or parts can aect warranty coverage.

Damage caused by the use of third-party supplies or parts may not be covered by the warranty.

To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your

printer, from the control panel, press and hold X and # simultaneously for 15 seconds.

If you do not want to accept these risks, then remove the third-party supply or part from your printer and

install a genuine Lexmark supply or part. For more information, see

“Using genuine Lexmark parts and

supplies” on page 37.

If the printer does not print after pressing and holding X and # simultaneously for 15 seconds, then reset

the supply usage counter.

1 From the control panel, navigate to:

Settings > Device > Maintenance >

Conﬁguration

Menu > Supply Usage And Counters

2 Select the part or supply that you want to reset, and then select Start.

3 Read the warning message, and then select Continue.

4 Press and hold X and # simultaneously for 15 seconds to clear the message.

Note: If you are unable to reset the supply usage counters, then return the item to the place of

purchase.

Troubleshooting 95

Paper feed problems

Envelope seals when printing

Action Yes No

1 Use envelopes that have been stored in a dry environment.

Note: Printing on envelopes with high moisture content can seal the

ﬂaps.

2 Resend the print job.

Does the envelope seal when printing?

Contact

customer

support.

The problem is

solved.

Collated printing does not work

Action Yes No

Step 1

a From the home screen, touch Settings > Print > Layout >

Collate.

b Set Collate to On.

c Print the document.

Are the pages collated correctly?

The problem is

solved.

Go to step 2.

Step 2

a From the document that you are trying to print, open the Print

dialog, and then select Collate.

b Print the document.

Are the pages collated correctly?

The problem is

solved.

Go to step 3.

Step 3

a Reduce the number of pages to print.

b Print the document.

Are the pages collated correctly?

The problem is

solved.

Contact

customer

support.

Troubleshooting 96

Paper curl

Action Yes No

Step 1

Move the paper guides in the tray to the correct position for the

paper loaded.

Is the paper still curled?

Go to step 2. The problem is

solved.

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the paper still curled?

Go to step 3. The problem is

solved.

Step 3

a Remove paper from the tray, and then turn it over.

b Resend the print job.

Is the paper still curled?

Go to step 4. The problem is

solved.

Step 4

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the paper still curled?

Contact

customer

support.

The problem is

solved.

Tray linking does not work

Action Yes No

Step 1

a Check if the trays contain paper of the same size and type.

b Check if the paper guides are positioned correctly.

c Print the document.

Do the trays link correctly?

The problem is

solved.

Go to step 2.

Troubleshooting 97

Action Yes No

Step 2

a From the home screen, touch Settings > Paper > Tray

Conﬁguration > Paper Size/Type.

b Set the paper size and type to match the paper loaded in the

linked trays.

c Print the document.

Do the trays link correctly?

The problem is

solved.

Contact

customer

support.

Check tray connection

Try one or more of the following:

• Turn o the printer, wait for about 10 seconds, and then turn it back on.

If the error occurs a second time, then:

1 Turn o the printer.

2 Unplug the power cord from the electrical outlet.

3 Remove the indicated tray.

4 Insert the tray.

5 Connect the power cord to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the

power cord to an appropriately rated and properly grounded electrical outlet that is near

the product and easily accessible.

6 Turn on the printer.

If the error occurs again, then:

1 Turn o the printer.

2 Unplug the power cord from the electrical outlet.

3 Remove the indicated tray.

4 Contact customer support.

• From the control panel, select Continue to clear the message and resume printing.

Troubleshooting 98

Paper frequently jams

Action Yes No

Step 1

a Pull out the tray.

b Check if the paper is loaded correctly.

Notes:

• Make sure that the paper guides are positioned correctly.

• Make sure that the stack height is below the maximum

paper

ﬁll

indicator.

• Make sure to print on recommended paper size and type.

c Insert the tray.

d Print the document.

Do paper jams still occur frequently?

Go to step 2. The problem is

solved.

Step 2

a From the Paper menu on the control panel, check if the printer

is detecting the correct paper size.

b Resend the print job.

Do paper jams still occur frequently?

Go to step 3. The problem is

solved.

Step 3

a Load paper from a fresh package.

b Print the document.

Do paper jams still occur frequently?

Contact

customer

support.

The problem is

solved.

Jammed pages are not reprinted

Action Yes No

a From the home screen, touch Settings > Device > Notiﬁcations

> Jam Content Recovery.

b Select On or Auto.

c Apply the changes.

Are the jammed pages reprinted?

The problem is

solved.

Contact

customer

support.

Troubleshooting 99

Printing problems

Conﬁdential and other held documents do not print

Action Yes No

Step 1

a From the control panel, check if the documents appear in the

Held Jobs list.

Note: If the documents are not listed, then print the

documents using the Print and Hold options.

b Print the documents.

Are the documents printed?

The problem is

solved.

Go to step 2.

Step 2

The print job may contain a formatting error or invalid data.

• Delete the print job, and then send it again.

• For PDF ﬁles, generate a new ﬁle, and then print the

documents.

Are the documents printed?

The problem is

solved.

Go to step 3.

Step 3

If you are printing from the Internet, then the printer may be reading

the multiple job titles as duplicates.

For Windows users

a Open the Printing Preferences dialog.

b From the Print and Hold section, select Keep duplicate

documents.

c Enter a PIN.

d Resend the print job.

For Macintosh users

a Save and name each job dierently.

b Send the job individually.

Are the documents printed?

The problem is

solved.

Go to step 4.

Step 4

a Delete some held jobs to free up printer memory.

b Resend the print job.

Are the documents printed?

The problem is

solved.

Go to step 5.

Troubleshooting 100

Action Yes No

Step 5

a Add printer memory.

b Resend the print job.

Are the documents printed?

The problem is

solved.

Contact

customer

support.

Slow printing

Action Yes No

Step 1

a Make sure that the printer is not in Eco‑Mode and Quiet Mode.

b Print the document.

Is the printer printing slow?

Go to step 2. The problem is

solved.

Step 2

a Depending on your operating system, specify the paper type

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the setting matches the paper loaded in

the tray.

• You can also change the setting on the printer control

panel.

b Print the document.

Is the printer printing slow?

Go to step 3. The problem is

solved.

Step 3

a Reduce the number of pages to print.

b Print the document.

Is the printer printing slow?

Go to step 4. The problem is

solved.

Step 4

a Remove held jobs.

b Print the document.

Is the printer printing slow?

Go to step 5. The problem is

solved.

Step 5

a Connect the printer cable securely to the printer and the

computer, print server, option, or other network device.

b Print the document.

Is the printer printing slow?

Go to step 6. The problem is

solved.

Troubleshooting 101

Action Yes No

Step 6

a From the Quality menu on the control panel, set the Print

Resolution to 4800CQ.

b Print the document.

Is the printer printing slow?

Go to step 7. The problem is

solved.

Step 7

a Make sure that the printer is not overheating.

Notes:

• Allow the printer to cool down after a long print job.

• Observe the recommended ambient temperature for the

printer. For more information, see

“Selecting a location

for the printer” on page 9.

b Print the document.

Is the printer printing slow?

Go to step 8. The problem is

solved.

Step 8

a Add more printer memory.

b Print the document.

Is the printer printing slow?

Contact

customer

support.

The problem is

solved.

Print jobs do not print

Action Yes No

Step 1

a From the document you are trying to print, open the Print

dialog, and then check if you have selected the correct printer.

b Resend the print job.

Is the document printed?

The problem is

solved.

Go to step 2.

Step 2

a Check if the printer is on.

b Resolve any error messages that appear on the display.

c Resend the print job.

Is the document printed?

The problem is

solved.

Go to step 3.

Troubleshooting 102

Action Yes No

Step 3

a Check if the ports are working and if the cables are securely

connected to the computer and the printer.

For more information, see the setup documentation that came

with the printer.

b Resend the print job.

Is the document printed?

The problem is

solved.

Go to step 4.

Step 4

a Turn o the printer, wait for about 10 seconds, and then turn it

back on.

b Resend the print job.

Is the document printed?

The problem is

solved.

Go to step 5.

Step 5

a Remove, and then reinstall the printer software.

Note: The printer software is available at

http://support.lexmark.com.

b Resend the print job.

Is the document printed?

The problem is

solved.

Contact

customer

support.

Print quality is poor

Blank or white pages

Note: Before solving the problem, print the quality sample pages to determine the missing color. From the

home screen, touch Settings > Troubleshooting > Basic Print Quality Pages.

Troubleshooting 103

Action Yes No

Step 1

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Print a document.

Is the printer still printing blank or white pages?

Go to step 2. The problem is

solved.

Step 2

a Replace the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Print a document.

Is the printer still printing blank or white pages?

Contact

customer

support.

The problem is

solved.

Dark print

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Is the print still too dark?

Go to step 2. The problem is

solved.

Troubleshooting 104

Action Yes No

Step 2

a Depending on your operating system, reduce the toner

darkness from the Printing Preferences or Print dialog.

Note: You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too dark?

Go to step 3. The problem is

solved.

Step 3

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print

dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too dark?

Go to step 4. The problem is

solved.

Step 4

Make sure that the paper has no texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Change the texture

settings to match the

paper you are

printing on.

Go to step 5.

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the print still too dark?

Go to step 6. The problem is

solved.

Step 6

Replace the imaging unit or imaging kit, and then resend the print

job.

Is the print still too dark?

Contact

customer

support.

The problem is

solved.

Troubleshooting 105

Ghost images

ABCD

Leading edge

Trailing edge

Action Yes No

Step 1

a Load the tray with the correct paper type and weight.

b Resend the print job.

Do ghost images still appear on prints?

Go to step 2. The problem is

solved.

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do ghost images still appear on prints?

Go to step 3. The problem is

solved.

Step 3

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Do ghost images still appear on prints?

Contact customer

support.

The problem is

solved.

Gray background

ABCDE

Leading edge

Trailing edge

Troubleshooting 106

Action Yes No

Step 1

a From the home screen, touch Settings > Print > Quality.

b Adjust the toner darkness.

c Print the document.

Does gray background still appear on prints?

Go to step 2. The problem is

solved.

Step 2

a From the home screen, touch Settings > Print > Quality >

Advanced Imaging > Color Adjust.

b Start the process.

c Print the document.

Does gray background still appear on prints?

Go to step 3. The problem is

solved.

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Print the document.

Does gray background still appear on prints?

Contact

customer

support.

The problem is

solved.

Horizontal dark lines

ABCDE

Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action Yes No

Step 1

a Depending on your operating system, specify the tray or feeder

from the Printing Preferences or Print dialog.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 2. The problem is

solved.

Troubleshooting 107

Action Yes No

Step 2

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or from Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 3. The problem is

solved.

Step 3

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you use it.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 4. The problem is

solved.

Step 4

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Resend the print job.

Do horizontal dark lines still appear on prints?

Go to step 5. The problem is

solved.

Step 5

Replace the imaging unit or imaging kit, and then resend the print

job.

Do horizontal dark lines still appear on prints?

Contact

customer

support.

The problem is

solved.

Horizontal white lines

Leading edge

Trailing edge

Troubleshooting 108

Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic.

Action Yes No

Step 1

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do horizontal white lines still appear on prints?

Go to step 2. The problem is

solved.

Step 2

a Load the speciﬁed tray or feeder with the recommended paper

type.

b Resend the print job.

Do horizontal white lines still appear on prints?

Go to step 3. The problem is

solved.

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Resend the print job.

Do horizontal white lines still appear on prints?

Go to step 4. The problem is

solved.

Step 4

Replace the imaging unit or imaging kit, and then resend the print

job.

Do horizontal white lines still appear on prints?

Contact

customer

support.

The problem is

solved.

Incorrect margins

ABCD

Troubleshooting 109

Action Yes No

Step 1

a Squeeze and slide the paper guides to the correct position for

the size of the paper you are loading.

b Resend the print job.

Are the margins correct?

The problem is

solved.

Go to step 2.

Step 2

a From the Paper menu on the control panel, check if the printer

is detecting the correct paper size.

b Resend the print job.

Are the margins correct?

The problem is

solved.

Go to step 3.

Step 3

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Are the margins correct?

The problem is

solved.

Contact

customer

support.

Jagged or uneven characters

Troubleshooting 110

Action Yes No

a Check if the printer supports the fonts that are installed on your

computer.

1 From the control panel, touch:

Settings > Reports > Print > Print Fonts

2 Select PCL Fonts or PS Fonts.

b If the font is not supported, then install a supported font. For

more information, contact your administrator.

c Resend the print job.

Do prints still contain jagged or uneven characters?

Contact

customer

support.

The problem is

solved.

Light print

Action Yes No

Step 1

a From the Quality menu on the control panel, select Color

Adjust.

b Resend the print job.

Is the print still too light?

Go to step 2. The problem is

solved.

Step 2

a Depending on your operating system, increase the toner

darkness from the Printing Preferences or Print dialog.

Note: You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too light?

Go to step 3. The problem is

solved.

Troubleshooting 111

Action Yes No

Step 3

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print

dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the print still too light?

Go to step 4. The problem is

solved.

Step 4

Make sure that the paper has no texture or rough ﬁnishes.

Are you printing on textured or rough paper?

Change the texture

settings to match the

paper you are

printing on.

Go to step 5.

Step 5

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

b Resend the print job.

Is the print still too light?

Go to step 6. The problem is

solved.

Step 6

Replace the imaging unit or imaging kit, and then resend the print

job.

Warning—Potential Damage: Do not expose the imaging unit or

imaging kit to direct light for more than 10 minutes. Extended

exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the

underside of the imaging unit or imaging kit.

Is the print still too light?

Contact

customer

support.

The problem is

solved.

Mottled print and dots

ABC

DEF

Troubleshooting 112

Action Yes No

Step 1

Check the printer for leaked toner contamination.

Is the printer free of leaked toner?

Go to step 2. Contact

customer

support.

Step 2

a From the home screen, touch Settings > Device > Preferences.

b Check if the paper type and size settings match the paper type

and size set in the tray.

Do the settings match?

Go to step 4. Go to step 3.

Step 3

a Change the paper size and type in the Paper menu or adjust

the size settings in the tray.

b Print the document.

Is the print still mottled?

Go to step 4. The problem is

solved.

Step 4

a Replace the textured or rough paper loaded in the tray with

plain paper.

b Print the document.

Is the print still mottled?

Go to step 5. The problem is

solved.

Step 5

a Replace the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Print the document.

Is the print still mottled?

Contact

customer

support.

The problem is

solved.

Print crooked or skewed

) )

ABCDE

Troubleshooting 113

Action Yes No

Step 1

a Remove the tray.

b Remove the paper, and then load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you are ready to use it.

c Squeeze and slide the paper guides to the correct position for

the size of the paper you are loading.

d Insert the tray.

e Resend the print job.

Is the print still crooked or skewed?

Go to step 2. The problem is

solved.

Step 2

a Check if you are printing on a supported paper.

b Resend the print job.

Is the print still crooked or skewed?

Contact

customer

support.

The problem is

solved.

Repeating defects

)

Note: Before solving the problem, print the Maintenance Defect Ruler from the Troubleshooting section of

the Settings menu.

Action Yes No

Step 1

a Print the quality sample pages.

From the home screen, touch Settings > Troubleshooting >

Basic Print Quality Samples.

b Determine how many colors have defects.

Is only one color aected?

Go to step 2. Go to step 3.

Troubleshooting 114

Action Yes No

Step 2

a Using the Maintenance Defect Ruler, measure the distance

between the repeating defects on the aected color page.

b Replace the supply item that matches the measurement on the

aected

color page.

Photoconductor unit

• 125.70 mm (4.95 in.)

• 35.40 mm (1.39 in.)

Developer unit

42 mm (1.65 in.)

c Print the quality sample pages.

Do the defects still appear?

Take note of the

distance, and then

contact

customer

support or your

service

representative.

The problem is

solved.

Step 3

a Using the Maintenance Defect Ruler, measure the distance

between the repeating defects on the aected color page.

b Replace the supply item that matches the measurement on the

aected

color page.

Transfer roller

78.50 mm (3.09 in.)

Transfer module

• 47.10 mm (1.86 in.)

• 90 mm (3.54 in.)

Fuser

• 96.60 mm (3.80 in.)

• 127.60 mm (5.02 in.)

c Print the quality sample pages.

Do the defects still appear?

Take note of the

distance, and then

contact

customer

support or your

service

representative.

The problem is

solved.

Solid color or black images

Troubleshooting 115

Action Yes No

Step 1

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Resend the print job.

Is the printer still printing solid color or black images?

Go to step 2. The problem is

solved.

Step 2

Replace the imaging unit or imaging kit, and then resend the print

job.

Is the printer still printing solid color or black images?

Contact

customer

support.

The problem is

solved.

Text or images cut o

Leading edge

Trailing edge

ABCDE

Action Yes No

Step 1

a Move the paper guides in the tray to the correct position for the

paper loaded.

b Resend the print job.

Is the page or image still clipped?

Go to step 2. The problem is

solved.

Step 2

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Is the page or image still clipped?

Go to step 3. The problem is

solved.

Troubleshooting 116

Action Yes No

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Resend the print job.

Is the page or image still clipped?

Contact

customer

support.

The problem is

solved.

Toner easily rubs o

Leading edge

Trailing edge

ABC

DEF

Action Yes No

1 Depending on your operating system, specify the

paper type, texture, and weight from the Printing

Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper

loaded in the tray.

• You can also change the settings on the printer

control panel.

2 Resend the print job.

Does the toner still rub o?

Contact

customer

support.

The problem is solved.

Uneven print density

Troubleshooting 117

Action Yes No

Replace the imaging unit or imaging kit, and then resend the print

job.

Warning—Potential Damage: Do not expose the imaging unit or

imaging kit to direct light for more than 10 minutes. Extended

exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch the

underside of the imaging unit or imaging kit.

Is the print density uneven?

Contact

customer

support.

The problem is

solved.

Vertical dark lines or streaks

ABCDE

Leading edge

Trailing edge

Action Yes No

Step 1

a Depending on your operating system, specify the paper type,

texture, and weight from the Printing Preferences or Print

dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do vertical dark lines or streaks still appear on prints?

Go to step 2. The problem is

solved.

Step 2

a Load paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store

paper in its original wrapper until you use it.

b Resend the print job.

Do vertical dark lines or streaks still appear on prints?

Go to step 3. The problem is

solved.

Troubleshooting 118

Action Yes No

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light can cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Resend the print job.

Do vertical dark lines or streaks still appear on prints?

Go to step 4. The problem is

solved.

Step 4

Replace the imaging unit or imaging kit, and then resend the print

job.

Do vertical dark lines or streaks still appear on prints?

Contact

customer

support.

The problem is

solved.

Vertical white lines

Leading edge

Trailing edge

Action Yes No

Step 1

a Depending on your operating system, specify the paper type

and weight from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Resend the print job.

Do vertical white lines still appear on prints?

Go to step 2. The problem is

solved.

Troubleshooting 119

Action Yes No

Step 2

Check if you are using the recommended paper type.

a Load the speciﬁed tray or feeder with the recommended paper

type.

b Resend the print job.

Do vertical white lines still appear on prints?

Go to step 3. The problem is

solved.

Step 3

a Remove, and then reinstall the imaging unit or imaging kit.

Warning—Potential Damage: Do not expose the imaging unit

or imaging kit to direct light for more than 10 minutes.

Extended exposure to light may cause print quality problems.

Warning—Potential Damage: To avoid damage, do not touch

the underside of the imaging unit or imaging kit.

b Resend the print job.

Do vertical white lines still appear on prints?

Go to step 4. The problem is

solved.

Step 4

Replace the imaging unit or imaging kit, and then resend the print

job.

Do vertical white lines still appear on prints?

Contact

customer

support.

The problem is

solved.

The printer is not responding

Action Yes No

Step 1

Connect the power cord to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or

electrical shock, connect the power cord to an appropriately

rated and properly grounded electrical outlet that is near the

product and easily accessible.

Is the printer responding?

The problem is

solved.

Go to step 2.

Step 2

Check if the electrical outlet is turned o by a switch or breaker.

Is the electrical outlet turned o by a switch or breaker?

Turn on the switch or

reset the breaker.

Go to step 3.

Step 3

Check if the printer is on.

Is the printer on?

Go to step 4. Turn on the printer.

Troubleshooting 120

Action Yes No

Step 4

Check if the printer is in sleep or hibernate mode.

Is the printer in sleep or hibernate mode?

Press the power

button to wake the

printer.

Go to step 5.

Step 5

Check if the cables connecting the printer and the computer are

inserted in the correct ports.

Are the cables inserted in the correct ports?

Go to step 6. Make sure to match

the following:

• The USB cable

with the USB port

on the printer

• The Ethernet

cable with the

Ethernet port on

the printer

Step 6

Turn o the printer, reinstall the hardware options, and then turn it

back on.

For more information, see the documentation that came with the

option.

Is the printer responding?

The problem is

solved

Go to step 7.

Step 7

Install the correct print driver.

Is the printer responding?

The problem is

solved

Go to step 8.

Step 8

Turn o the printer, wait for about 10 seconds, and then turn it back

on.

Is the printer responding?

The problem is

solved.

Contact

customer

support.

Job prints from the wrong tray or on the wrong paper

Action Yes No

Step 1

a Check if you are printing on a supported paper.

b Print the document.

Is the document printed from the correct tray or on the correct

paper?

The problem is

solved.

Go to step 2.

Troubleshooting 121

Action Yes No

Step 2

a Depending on your operating system, specify the paper size

from the Printing Preferences or Print dialog.

Notes:

• Make sure that the settings match the paper loaded in

the tray.

• You can also change the settings on the printer control

panel.

b Print the document.

Is the document printed from the correct tray or on the correct

paper?

The problem is

solved.

Go to step 3.

Step 3

a Check if the trays are not linked.

b Print the document.

Is the document printed from the correct tray or on the correct

paper?

The problem is

solved.

Contact

customer

support.

Color quality problems

Adjusting toner darkness

1 From the home screen, touch Settings > Print > Quality.

2 Adjust the toner darkness.

3 Apply the changes.

Modifying the colors in printed output

1 From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual.

2 From the Advanced Imaging menu, select Color Correction Content.

3 Choose the appropriate color conversion setting.

Troubleshooting 122

Object type Color conversion tables

RGB Image

RGB Text

RGB Graphics

• Vivid—Produces brighter, more saturated colors and may be

applied to all incoming color formats.

• sRGB Display—Produces an output that approximates the colors

displayed on a computer monitor. Black toner usage is optimized

for printing photographs.

• Display‑True Black—Produces an output that approximates the

colors displayed on a computer monitor. This setting uses only

black toner to create all levels of neutral gray.

• sRGB Vivid—Provides an increased color saturation for the sRGB

Display color correction. Black toner usage is optimized for

printing business graphics.

• O

CMYK Image

CMYK Text

CMYK Graphics

• US CMYK—Applies color correction to approximate the

Speciﬁcations

for Web

Oset

Publishing (SWOP) color output.

• Euro CMYK—Applies color correction to approximate Euroscale

color output.

• Vivid CMYK—Increases the color saturation of the US CMYK color

correction setting.

•

O

FAQ about color printing

What is RGB color?

RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce

a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors

observed in nature. Computer screens, scanners, and digital cameras use this method to display colors.

What is CMYK color?

CMYK color is a method of describing colors by indicating the amount of cyan, magenta, yellow, and black

used to reproduce a particular color. Cyan, magenta, yellow, and black inks or toners can be printed in various

amounts to produce a large range of colors observed in nature. Printing presses, inkjet printers, and color

laser printers create colors in this manner.

How is color speciﬁed in a document to be printed?

Software programs are used to specify and modify the document color using RGB or CMYK color

combinations. For more information, see the software program Help topics.

How does the printer know what color to print?

When printing a document, information describing the type and color of each object is sent to the printer and

is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta,

yellow, and black toner used to produce the color you want. The object information determines the application

of color conversion tables. For example, it is possible to apply one type of color conversion table to text while

applying a dierent color conversion table to photographic images.

Troubleshooting 123

What is manual color correction?

When manual color correction is enabled, the printer employs user‑selected color conversion tables to

process objects. Manual color correction settings are speciﬁc to the type of object being printed (text,

graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program

(RGB or CMYK combinations). To apply a dierent color conversion table manually, see

“Modifying the colors

in printed output” on page 122.

If the software program does not specify colors with RGB or CMYK combinations, then manual color correction

is not useful. It is also not eective if the software program or the computer operating system controls the

adjustment of colors. In most situations, setting the Color Correction to Auto generates preferred colors for

the documents.

How can I match a particular color (such as a corporate logo)?

From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available

from the Color Samples page of the Embedded Web Server. Selecting any sample set generates

multiple‑page prints consisting of hundreds of colored boxes. Each box contains a CMYK or RGB combination,

depending on the table selected. The observed color of each box is obtained by passing the CMYK or RGB

combination labeled on the box through the selected color conversion table.

By examining Color Samples sets, you can identify the box with color closest to the color being matched.

The color combination labeled on the box can then be used for modifying the color of the object in a software

program. For more information, see the software program Help topics. Manual color correction may be

necessary to use the selected color conversion table for the particular object.

Selecting which Color Samples set to use for a particular color‑matching problem depends on:

• The Color Correction setting being used (Auto, O, or Manual)

• The type of object being printed (text, graphics, or images)

• How the color of the object is speciﬁed in the software program (RGB or CMYK combinations)

If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples

pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations speciﬁed

in the program through color management. In these situations, the printed color may not be an exact match

of the Color Samples pages.

The print appears tinted

Action No Yes

Adjust the color balance.

a From the home screen, touch Settings > Print > Quality >

Advanced Imaging > Color Balance.

b Adjust the setting.

c Resend the print job.

Does the print still appear tinted?

The problem is

solved.

Contact

customer

support.

Troubleshooting 124

Contacting customer support

Before contacting customer support, make sure to have the following information:

• Printer problem

• Error message

• Printer model type and serial number

Go to

http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals,

support documentation, drivers, and other downloads.

Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries

or regions, go to

http://support.lexmark.com.

Troubleshooting 125

Upgrading and migrating

Hardware

Available internal options

• Memory card

– DDR3 DIMM

– Flash memory

• Fonts

– Application cards

• Forms and Bar Code

• PRESCRIBE

• IPDS

• Lexmark Internal Solutions Port (ISP)

– MarkNet

N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions

Module)

– IEEE 1284‑B Parallel Card

– RS‑232C Serial Card

Installing a memory card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1 Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Using a ﬂat‑head screwdriver, remove the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 126

3 Unpack the memory card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

4 Insert the memory card until it clicks into place.

5 Reattach the access cover.

6 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of

ﬁre

or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Installing an internal solutions port

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1 Turn

o

the printer, and then unplug the power cord from the electrical outlet.

2 Using a ﬂat‑head screwdriver, remove the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

Upgrading and migrating 127

3 Unpack the internal solutions port (ISP) kit.

1 ISP

2 Mounting bracket

3 Thumbscrews

4 If necessary, remove the printer hard disk.

Upgrading and migrating 128

5 Insert the bracket into the board until it clicks into place.

6 Attach the ISP to the bracket.

Upgrading and migrating 129

7 If necessary, attach the hard disk to the ISP.

a Remove the hard disk bracket.

b Connect the hard disk to the ISP.

Warning—Potential Damage: Do not touch or press the center of the hard disk.

Upgrading and migrating 130

8 Reattach the access cover.

9 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Installing an optional card

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1 Turn o the printer, and then unplug the power cord from the electrical outlet.

2 Using a ﬂat‑head screwdriver, remove the controller board access cover.

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any components or connectors.

3 Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

Upgrading and migrating 131

4 Push the card ﬁrmly into place.

Note: The entire length of the connector on the card must touch and be ﬂush against the controller

board.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

5 Reattach the access cover.

6 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of

ﬁre

or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Installing a printer hard disk

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

1 Turn

o

the printer, and then unplug the power cord from the electrical outlet.

2 Using a ﬂat‑head screwdriver, remove the controller board access cover.

Upgrading and migrating 132

Warning—Potential Damage: Controller board electronic components are easily damaged by static

electricity. Touch a metal surface on the printer before touching any controller board components or

connectors.

3 Unpack the hard disk.

4 Attach the hard disk to the controller board.

Warning—Potential Damage: Do not touch or press the center of the hard disk.

Upgrading and migrating 133

If an internal solutions port (ISP) is installed, then do the following:

a Remove the hard disk bracket.

b Attach the hard disk to the ISP.

Upgrading and migrating 134

5 Reattach the access cover.

6 Connect the power cord to the electrical outlet, and then turn on the printer.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

Installing optional trays

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see

www.lexmark.com/multifunctionprinters.

1 Turn o the printer.

2 Unplug the power cord from the electrical outlet, and then from the printer.

3 Unpack the optional tray, and then remove all packing material.

4 Lift the printer using the side and rear handles.

CAUTION—POTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires

two or more trained personnel to lift it safely.

Upgrading and migrating 135

Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do

not try to lift the printer and trays at the same time.

5 Align the printer with the optional tray, and then lower the printer until it clicks into place.

6 Connect the power cord to the printer, and then to the electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

7 Turn on the printer.

If necessary, manually add the tray in the print driver to make it available for print jobs. For more information,

see

“Adding available options in the print driver” on page 139.

When installing more than one hardware option, follow this order of installation.

• Caster base

• Optional 2200‑sheet tray

• Optional 550‑sheet tray or envelope tray

Upgrading and migrating 136

• Printer

• Staple ﬁnisher

Installing the staple

ﬁnisher

1 Turn

o

the printer.

2 Open door A.

3 Remove the paper bail.

4 Remove the standard bin insert.

Upgrading and migrating 137

5 Unpack the staple ﬁnisher, and then remove the packing material.

6 Insert the staple ﬁnisher until it clicks into place.

7 Insert the staple ﬁnisher cover.

8 Close door A.

9 Turn on the printer.

Software

Installing the printer software

1 Obtain a copy of the software installer package.

• From the software CD that came with your printer.

• Go to http://support.lexmark.com, and then select your printer and operating system.

2 Run the installer, and then follow the instructions on the computer screen.

Upgrading and migrating 138

3 For Macintosh users, add the printer.

Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.

Adding available options in the print driver

For Windows users

1 Open the printers folder.

2 Select the printer you want to update, and then do either of the following:

• For Windows 7 or later, select Printer properties.

• For earlier versions, select Properties.

3 Navigate to the Conﬁguration tab, and then select Update Now ‑ Ask Printer.

4 Apply the changes.

For Macintosh users

1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.

2 Navigate to the list of hardware options, and then add any installed options.

3 Apply the changes.

Firmware

Exporting or importing a

conﬁguration

ﬁle

You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the

settings to other printers.

1 Open a web browser, and then type the printer IP address in the address

ﬁeld.

Notes:

• View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the web page correctly.

2 Export or import a

conﬁguration

ﬁle

for one or multiple applications.

For one application

From the Embedded Web Server, click Apps > the application that you want >

Conﬁgure

b Click Export or Import.

For multiple applications

From the Embedded Web Server, click Export Conﬁguration or Import Conﬁguration.

b Follow the instructions on the screen.

Upgrading and migrating 139

Updating ﬁrmware

Some applications require a minimum device ﬁrmware level to operate correctly.

For more information on updating the device ﬁrmware, contact your Lexmark representative.

1 From the Embedded Web Server, click Settings > Device > Update Firmware.

2 Browse to locate the required ﬂash ﬁle.

3 Apply the changes.

Upgrading and migrating 140

Notices

Product information

Product name:

Lexmark CS820de, CS820dte, CS820dtfe, CS827de

Machine type:

5063

Model(s):

530, 571

Edition notice

September 2022

The following paragraph does not apply to any country where such provisions are inconsistent with local

law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY

KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of

express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made

to the information herein; these changes will be incorporated in later editions. Improvements or changes in the

products or the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to

make these available in all countries in which it operates. Any reference to a product, program, or service is

not intended to state or imply that only that product, program, or service may be used. Any functionally

equivalent product, program, or service that does not infringe any existing intellectual property right may be

used instead. Evaluation and

veriﬁcation

of operation in conjunction with other products, programs, or services,

except those expressly designated by the manufacturer, are the user’s responsibility.

For Lexmark technical support, visit

http://support.lexmark.com.

For information on supplies and downloads, visit

www.lexmark.com.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is

deﬁned

in 48

C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are

used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R.

227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software

Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only

those rights as are granted to all other end users pursuant to the terms and conditions herein.

Notices 141

Trademarks

Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International,

Inc. in the United States and/or other countries.

Google Cloud Print and Google Chrome are trademarks of Google Inc.

Macintosh, the Mac logo, and Safari are trademarks of Apple Inc.

Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group

of companies in the United States and other countries.

Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service marks of Mopria

Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.

PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s

designation of a set of printer commands (language) and functions included in its printer products. This printer

is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used

in various application programs, and that the printer emulates the functions corresponding to the commands.

PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.

All other trademarks are the property of their respective owners.

AirPrint and the AirPrint logo are trademarks of Apple, Inc.

Licensing notices

All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the

installation software CD.

Noise emission levels

The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO

9296.

Note: Some modes may not apply to your product.

1-meter average sound pressure, dBA

Printing 56 (one-sided); 57 (two-sided)

Ready 14

Values are subject to change. See www.lexmark.com for current values.

Static sensitivity notice

Notices 142

This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching

a metal surface in an area away from the symbol.

Temperature information

Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH

15.3 to 32.2°C (60 to 90°F) and 8 to 15% RH

Maximum wet bulb temperature: 22.8°C (73°F)

Shipping temperature -10 to 40°C (14 to 104°F)

Storage temperature and relative humidity -10 to 40°C (14 to 104°F)

8 to 80% RH

Laser notice

The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for

Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements

of IEC 60825-1: 2014.

Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaAs

laser that is nominally 20 milliwatts operating in the wavelength region of 755–800 nanometers and enclosed

in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human

access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service

conditions.

Laser advisory label

A laser notice label may be

axed

to this printer as shown:

DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.

PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.

Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.

NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.

FARE - Usynlig laserstråling, når patroner ernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.

GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.

DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.

VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.

GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und oener Sicherheitssperre. Laserstrahl meiden.

ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην

ακτινοβολία laser.

VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.

PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.

FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.

NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.

ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия лазерных лучей.

Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.

PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.

FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.

危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。

危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。

危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。このレーザー光に当たらないようにしてください。

Notices 143

Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020

Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product

or its component is intended to be used for Image Capture or Image Projection only, and is not intended for

use in other applications.

Notices 144

Index

activating Voice Guidance 20

adding contacts 18

adding groups 18

adding hardware options

print driver 139

adding internal options

print driver 139

adjusting speech rate

Voice Guidance 20

adjusting the brightness

printer display 74

adjusting the brightness of the

printer display 74

adjusting the default headphones

volume 34

adjusting the default speaker

volume 34

adjusting toner darkness 122

AirPrint

using 27

attaching cables 11

available internal options 126

avoiding paper jams 76

blank pages 103

canceling a print job

from the computer 30

from the printer control

panel 30

cannot open Embedded Web

Server 90

card stock

loading 24

changing port settings

internal solutions port 35

Check tray connection 98

checking the printer

connectivity 91

checking the status of parts and

supplies 37

cleaning

exterior of the printer 36

interior of the printer 36

cleaning the printer 36

collated printing does not

work 96

Color Correction

manual 122

Color Correction Content 122

color quality, troubleshooting

print appears tinted 124

conﬁdential

print jobs 29

conﬁguring port settings 35

conﬁguring supply

notiﬁcations

connecting to a wireless network

using PIN method 34

using Push Button method 34

conservation settings

Eco‑Mode 73

hibernate mode 73

sleep mode 73

conserving supplies 74

contacting customer support 125

contacts

adding 18

deleting 19

editing 19

control panel

using 12

customer support

contacting 125

customizing the display 17

default headphones volume

adjusting 34

default speaker volume

adjusting 34

Defective ﬂash detected 94

deleting contacts 19

deleting groups 19

developer and PC unit combo

pack

ordering 39

developer unit

ordering 39

replacing 40

Display Customization

using 17

disposing of printer hard disk 32

documents, printing

from a computer 26

from a mobile device 26, 27

Eco‑Mode setting 73

Eco‑Settings

conﬁguring

editing contacts 19

editing groups 19

emission notices 142

enabling Magniﬁcation mode 20

enabling personal identiﬁcation

numbers 20

enabling spoken passwords 20

enabling the USB port 91

encrypting the printer hard

disk 32

envelopes

loading 24

environmental setting

Eco‑Mode 73

environmental settings

hibernate mode 73

sleep mode 73

erasing printer hard disk

memory 31

exporting a conﬁguration ﬁle

using the Embedded Web

Server 139

FAQ about color printing 123

ﬁnding more information about

the printer 8

ﬁrmware

update 140

ﬁrmware card 126

ﬂash drive

printing from 27

font sample list

printing 30

forms

printing 26

Forms and Favorites

setting up 17

fuser

replacing 44

Index 145

Google Cloud Print

using 26

green settings

Eco‑Mode 73

hibernate mode 73

sleep mode 73

groups

adding 18

deleting 19

editing 19

hardware options

installing 135

hardware options, adding

print driver 139

headphones

default volume 34

held jobs 29

printing from a Macintosh

computer 29

printing from Windows 29

held print jobs

printing from a Macintosh

computer 29

printing from Windows 29

hibernate mode

setting 73

home screen

customizing 17

showing icons 17

home screen buttons

using 13

horizontal dark lines 107

icons on the home screen

showing 17

imaging unit

replacing 50

importing a

conﬁguration

ﬁle

using the Embedded Web

Server 139

indicator light

printer status 13

installing a memory card 126

installing a printer hard disk 132

installing an internal solutions

port 127

installing an optional card 131

installing optional trays 135

installing options

internal solutions port 127

printer hard disk 132

installing the printer software 138

installing the staple ﬁnisher 137

internal options 126

installing 131

memory card 126

internal options, adding

print driver 139

internal solutions port

installing 127

troubleshooting 93

jam, clearing

duplex unit 82

ﬁnisher bin 86

fuser 82

multipurpose feeder 79

standard bin 81

staple cartridge 87

trays 78

jams

avoiding 76

locating jam areas 77

locations 77

keyboard on the display

using 21

Lexmark Mobile Print

using 26

linking trays 25

card stock 24

envelopes 22

transparencies 24

trays 22

loading envelopes

multipurpose feeder 24

loading paper

multipurpose feeder 24

locating the security slot 31

Magniﬁcation mode

enabling 20

manual Color Correction

applying 122

memory

types installed on printer 32

memory card 126

installing 126

menu map 15

menu settings page

printing 16

mobile device

printing from 26, 27

Mopria Print Service

using 27

moving the printer 9, 72

multipurpose feeder

loading 24

navigating the screen

using gestures 21

navigating the screen using

gestures 21

noise emission levels 142

Non‑Lexmark supply 95

non‑volatile memory 32

erasing 31

Not enough free space in ﬂash

memory for resources 94

notices 142, 143

optional card

installing 131

optional trays

installing 135

options

ﬁrmware cards 126

memory card 126

ordering

developer and PC unit combo

pack 39

developer unit 39

photoconductor unit 39

toner cartridges 37

ordering supplies

staple cartridges 39

waste toner bottle 40

paper

Universal size setting 22

Index 146

paper jam in door B 82

paper jam in the ﬁnisher bin 86

paper jam in the multipurpose

feeder 79

paper jam in the standard bin 81

paper jam in trays 78

paper jam, clearing

duplex unit 82

ﬁnisher bin 86

fuser 82

multipurpose feeder 79

standard bin 81

trays 78

paper jams

avoiding 76

paper size

setting 22

paper type

setting 22

parallel interface card

troubleshooting 93

parts status

checking 37

personal identiﬁcation number

method 34

personal identiﬁcation numbers

enabling 20

photoconductor unit

ordering 39

replacing 46

pick roller

replacing 64

port settings

conﬁguring 35

power button light

printer status 13

print driver

hardware options, adding 139

print job

canceling from the

computer 30

canceling from the printer

control panel 30

print quality troubleshooting

blank pages 103

crooked print 113

dark print 104

ghost images appear on

prints 106

gray background 106

horizontal dark lines 107

horizontal white lines 108

jagged or uneven

characters 110

light print 111

mottled print and dots 112

repeating print defects 114

skewed print 113

solid color or black images 115

text or images cut o 116

toner easily rubs o 117

uneven print density 117

vertical dark lines or streaks

appear on prints 118

white lines 119

white pages 103

print troubleshooting

conﬁdential and other held

documents do not print 100

envelope seals when

printing 96

incorrect margins on prints 109

jammed pages are not

reprinted 99

job prints from the wrong

tray 121

job prints on the wrong

paper 121

paper curl 97

paper frequently jams 99

print jobs do not print 102

slow printing 101

tray linking does not work 97

unable to read ﬂash drive 91

printer

fully conﬁgured 10

minimum clearances 9

moving 9

selecting a location 9

shipping 73

printer conﬁgurations 10

printer display

adjusting the brightness 74

printer hard disk

disposing of 32

encrypting 32

printer hard disk encryption 32

printer hard disk memory

erasing 31

printer information

ﬁnding 8

printer is not responding 120

printer menus 15

printer messages

Check tray connection 98

Defective ﬂash detected 94

Non‑Lexmark supply 95

Not enough free space in ﬂash

memory for resources 94

Replace cartridge, printer region

mismatch 94

Unformatted ﬂash detected 94

printer options troubleshooting

internal option is not

detected 92

internal solutions port 93

parallel interface card 93

serial interface card 93

printer ports 11

printer settings

restoring to factory defaults 32

printer software, installing 138

printing

font sample list 30

from a computer 26

from a ﬂash drive 27

menu settings page 16

printing a font sample list 30

printing a menu settings page 16

printing a network setup page 91

printing forms 26

printing from a computer 26

printing from a ﬂash drive 27

printing held jobs

from a Macintosh computer 29

from Windows 29

Push Button method 34

recycling

Lexmark packaging 74

Lexmark products 74

toner cartridges 75

repeat print jobs 29

printing from a Macintosh

computer 29

printing from Windows 29

repeating print defects 114

Replace cartridge, printer region

mismatch 94

replacing

transfer belt 58

replacing a developer unit 40

replacing a photoconductor

unit 46

Index 147

replacing a toner cartridge 53

replacing an imaging unit 50

replacing parts

pick roller 64

separator pad 68

replacing supplies

staple cartridge 69

staple cartridge holder 70

waste toner bottle 55

replacing the fuser 44

replacing the pick roller 64

replacing the separator pad 68

replacing the staple cartridge

holder in the staple ﬁnisher 70

replacing the staple cartridge in

the staple ﬁnisher 69

replacing the transfer belt 58

replacing the waste toner

bottle 55

replacing transfer roller 61

reserve print jobs

printing from a Macintosh

computer 29

printing from Windows 29

resetting

supply usage counters 95

resetting the supply usage

counters 95

restoring factory default

settings 32

safety information 6, 7

security slot

locating 31

selecting a location for the

printer 9

separator pad

replacing 68

serial interface card

troubleshooting 93

serial printing

setting up 36

setting hibernate mode 73

setting sleep mode 73

setting the paper size 22

setting the paper type 22

setting the Universal paper

size 22

setting up serial printing 36

shipping the printer 73

showing icons on the home

screen 17

speaker

default volume 34

spoken passwords

enabling 20

staple cartridge

replacing 69

staple cartridge holder

replacing 70

staple cartridges

ordering 39

staple ﬁnisher

installing 137

staple jam in door G 87

staple jam, clearing

door G 87

statement of volatility 32

storing

supplies 72

storing print jobs 29

supplies

conserving 74

storing 72

supplies status

checking 37

supplies, ordering

developer unit 39

photoconductor unit 39

staple cartridges 39

toner cartridges 37

waste toner bottle 40

supply notiﬁcations

conﬁguring 40

supply usage counters

resetting 95

supported ﬁle types 28

supported ﬂash drives 28

toner cartridge

replacing 53

toner cartridges

ordering 37

recycling 75

toner darkness

adjusting 122

transfer belt

replacing 58

transfer roller

replacing 61

transparencies

loading 24

trays

linking 25

loading 22

unlinking 25

troubleshooting

cannot open Embedded Web

Server 90

FAQ about color printing 123

printer is not responding 120

troubleshooting, color quality

print appears tinted 124

troubleshooting, print

collated printing does not

work 96

conﬁdential and other held

documents do not print 100

envelope seals when

printing 96

incorrect margins on prints 109

jammed pages are not

reprinted 99

job prints from the wrong

tray 121

job prints on the wrong

paper 121

paper curl 97

paper frequently jams 99

print jobs do not print 102

slow printing 101

tray linking does not work 97

troubleshooting, print quality

blank pages 103

crooked print 113

dark print 104

ghost images appear on

prints 106

gray background 106

horizontal dark lines 107

horizontal white lines 108

jagged or uneven

characters 110

light print 111

mottled print and dots 112

repeating print defects 114

skewed print 113

solid color or black images 115

text or images cut o 116

toner easily rubs o 117

uneven print density 117

Index 148

vertical dark lines or streaks

appear on prints 118

white lines on a page 119

white pages 103

troubleshooting, printer options

internal option is not

detected 92

internal solutions port 93

unable to read ﬂash drive

troubleshooting, print 91

understanding the status of the

power button and indicator

light 13

uneven print density 117

Unformatted ﬂash detected 94

Universal paper size

setting 22

unlinking trays 25

updating ﬁrmware

ﬂash ﬁle 140

USB port

enabling 91

using

genuine Lexmark parts 37

genuine Lexmark supplies 37

using Display Customization 17

using the control panel 12

using the home screen 13

using the keyboard on the

display 21

verify print jobs 29

printing from a Macintosh

computer 29

printing from Windows 29

vertical dark lines or streaks

appear on prints 118

vertical white lines appear 119

Voice Guidance

activating 20

speech rate 20

Voice Guidance speech rate

adjusting 20

volatile memory 32

erasing 31

volatility

statement of 32

waste toner bottle

ordering 40

replacing 55

white lines appear 119

white pages 103

wireless network

Wi‑Fi Protected Setup 34

Wi‑Fi Protected Setup

wireless network 34

Index 149

Lexmark CS820DTE

Product's Documents

User's Guide PDF Lexmark CS820, CS827

Specifications

Lexmark CS820DTE Questions and Answers