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15
Troubleshooting
Troubleshooting chart
Problem Possible causes What to do
The warming drawer is
cold & the ‘On/Off’ light
does not work.
The power supply is off. Check the warming drawer is
plugged in and switched on.
Check the circuit breakers have
not tripped.
Note: if there is an interruption
to the power supply (i.e. a
power cut) the warming drawer
will turn off. You
will need to
turn the warming drawer on
again.
The halo does not come
on when I press the
button, but the warming
drawer is still working
The light is faulty. Call your Authorised Repairer or
Customer Care.
The crockery is not warm
enough
The wrong heat setting has been
selected.
The crockery has not been
warmed for long enough.
Cookware is covering the fan
element vents and
preventing the
flow of warm air.
Various factors affect how
long the crockery will take to
heat, including: the material
and thickness of the crockery;
the temperature setting; how
the crockery is arranged; how
much crockery is being heated.
Q
uoted times are guidelines
only.
The on/off halo is
flashing
Drawer has overheated. Press the button to turn the
drawer off, wait 30 minutes to
allow the drawer to cool down
and switch on again. If the light
begins to flash again, turn the
drawer off at the mains
and call
your Authorised Repairer or
Customer Care.
The warming drawer
makes a ‘clicking’ sound
when the drawer is open.
This is normal. The heating fan is on a
thermostat. This will switch
off and on to maintain the
temperature at the correct
setting. The ‘click’ is the sound
of the fan turning on or off.
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