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16 PowerXL Vortex Dual-Basket Air Fryer Pro™
Troubleshooting
Symptom Possible Cause Solution
The appliance
does not work
The appliance is not plugged in. Plug the Power Cable into a wall socket.
The appliance has not been turned on by setting the
preparation time and temperature.
Press the Power Button. Select a time and temperature. Press
the Power Button again and cooking will begin.
The appliance might have been turned off. If you press
the Power Button while the appliance is cooking, you will
trigger the Auto Shut-Off mode.
Press the Power Button. Select a time and temperature. Press
the Power Button again and cooking will begin.
The Basket is not in place. The Baskets must be in place for the Control Panel to light up.
Food is not cooked
The Basket(s) are overloaded. Use smaller batches for more even frying.
The temperature is set too low. Raise temperature and continue cooking.
Food is not fried evenly
Some foods need to be shaken during the cooking process. See ”Shaking“ in the ”Instructions for Use“ section.
Foods of different sizes are being cooked together. Cook similar-sized foods together.
Basket will not slide into
appliance properly
The Basket(s) are overloaded. Do not ll the Basket above the Maximum line.
The Fry Tray is not placed in the Basket correctly. Gently push the Fry Tray
into the Basket until it clicks.
White smoke coming from
appliance
Too much oil is being used. Wipe down to remove excess oil.
The Basket has grease residue from the previous operation. Clean the Basket after each use.
French fries are not fried evenly
Potatoes are not prepped properly. Consult a recipe for potato type and prep.
Fries are not cut evenly. Cut fries thinner or reshape fries.
Fries are too crowded. Spread fries out or cook a smaller batch.
Potatoes are not rinsed properly during preparation. Pat dry to remove excess starch.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Error
E1 - Broken circuit of the thermal sensor
Call Customer Service at 1-973-287-5129
E2 - Short circuit of the thermal sensor
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