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Bluetooth® Audio Transmitter | 19
Troubleshooting
Troubleshooting
Problem Possible cause Possible solution Page
Transmitter
cannot be
switched on
USB power cable is
not connected to the
power source
Check the USB power
connection.
12
No audio
signal
Transmitter is not
paired with the
headphones
Check if the
headphones are paired.
If necessary, pair the
headphones with the
transmitter again.
13
Volume of the analog
audio source is either
set to the minimum
or is muted
Increase the volume on
the audio source to at
least a medium level/
Deactivate the muting
function on the audio
source.
–
Analog audio cable is
defective
Replace the analog
audio cable.
–
Wrong audio input is
selected
Slide the Input
Selection switch
toward the correct
audio input.
15
Digital audio
connection uses
incompatible data
transmission settings
Set the digital audio
output of your device/
audio source to “PCM”,
with a sampling rate of
44.1 or 48 kHz (see the
instruction manual of
your audio source).
10
Audio plug is not
properly connected
Check the plug
connection.
–
Transmitter
does not
switch on
USB power cable is
not connected to the
transmitter
Check the USB power
cable connection.
12
Headphones
cannot
connect
to the
transmitter
Distance between
headphones and
transmitter is too
large
Move the headphones
closer and within
line of sight of the
transmitter.
–
Headphones have
not been paired to
the transmitter
Pair the headphones to
the transmitter.
13
If you encounter a problem that is not listed in the table, or if the solutions
provided do not work, please visit the Bluetooth® Audio Transmitter
product page at www.sennheiser.com for the most up-to-date list of
frequently asked questions.
You may also contact your local Sennheiser service partner for assistance. To
find a Sennheiser service partner in your country, visit www.sennheiser.com.
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