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12 49-1000369 Rev. 2
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Moisture forms on
outside of cabinet
Not unusual during periods of
high humidity.
Wipe surface dry.
Lid may not be seating properly,
causing cold air from inside the
freezer to meet warm moist air
from the outside.
See Preparing to install the freezer.
Interior light does not
work
No power at outlet. Replace fuse or reset the breaker.
Freezer is unplugged. Push the plug completely into the outlet.
Lid won’t fully close by
itself
Package holding lid open. Move package to a different location.
Slow starting time after
being off
Built-in overload protection. This is normal after being off.
([FHVVLYHIURVWEXLOGXS Lid left open. Check to see if package is holding lid open.
Too frequent or too long lid
openings.
Open the lid less often.
Not unusual during periods of
high humidity.
Wipe surface dry.
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temperature is warm
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as much as 30°F (16.7° C) warmer
than room temperature.
This is normal while the compressor works
to transfer heat from inside the freezer
cabinet.
Louder sound levels
whenever freezer is on
Modern freezers have increased
storage capacity and more stable
temperatures. They require a high-
efficiency compressor.
This is normal. When the surrounding noise
level is low, you might hear the compressor
running while it cools the interior.
Higher sound levels
when compressor comes
on
Freezer operates at higher
pressures during the start of the
ON cycle.
This is normal. Sound will level off or
disappear as freezer continues to run.
Popping or cracking
sound when compressor
comes on
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and contraction, as in hot water
pipes.
This is normal. Sound will level off or
disappear as freezer continues to run.
Bubbling or gurgling
sound, like boiling water
Refrigerant (used to cool freezer)
is circulating throughout the
system.
This is normal.
Moisture forms on inside
freezer walls
Weather is hot and humid, which
increases internal rate of frost
buildup.
This is normal.
Lid may not be seating properly. See Preparing to install the freezer.
Lid is kept open too long, or is
opened too frequently.
Open the lid less often.
Odors in freezer Interior needs to be cleaned. Clean interior with sponge, warm water and
baking soda.
Foods with strong odors are in the
freezer.
Cover the food tightly.
TROUBLESHOOTING TIPS
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