Table of Contents
1. Important ����������������������������������������1
1.1 Safety precautions and
maintenance ...................................1
1.2 Notational Descriptions ................3
1.3 Disposal of product and packing
material .............................................4
2� Setting up the monitor ��������������� 5
2.1 Installation .......................................5
2.2 Operating the monitor .................7
2.3 VESA Mounting ..............................9
3� Image Optimization ������������������10
3.1 SmartImage .................................. 10
3.2 SmartContrast .............................. 11
4� USB docking display
introduction ���������������������������������12
4.1 How to operate USB docking
display through USB-C to C
cable? ............................................. 12
4.2 How to operate USB docking
display through USB-C to A
cable? ............................................. 12
5. TechnicalSpecications ������������14
5.1 Resolution & Preset Modes ...... 16
6� Customer care and warranty ���17
6.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ................................. 17
6.2 Customer Care & Warranty ...... 20
7� Troubleshooting & FAQs ����������21
7.1 Troubleshooting .......................... 21
7.2 General FAQs ................................ 23
1
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips monitor.
Take time to read this user manual
before you use your monitor. It contains
important information and notes
regarding operating your monitor.
The Philips guarantee applies provided
the product is handled properly for
its intended use, in accordance with
its operating instructions and upon
presentation of the original invoice
or cash receipt, indicating the date of
purchase, dealer’s name and model and
production number of the product.
1.1 Safety precautions and
maintenance
Warning
Use of controls, adjustments or
procedures other than those specied
in this documentation may result in
exposure to shock, electrical hazards
and/or mechanical hazards.
Read and follow these instructions when
connecting and using your computer
monitor.
Excessive sound pressure from earphones
and headphones can cause hearing loss.
Adjustment of the equalizer to maximum
increases the earphones and headphones
output voltage and therefore the sound
pressure level.
Operation
• Please Keep the monitor out of
direct sunlight, very strong bright
lights and away from any other heat
source. Lengthy exposure to this
type of environment may result in
discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes on
the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord for normal operation.
• Please use approved power cord
provided by Philips all the time. If
your power cord is missing, please
contact with your local service center.
(Please refer to Service contact
information listed in Regulation &
Service Information Manual.)
• Operate under the specified power
supply. Be sure to operate the
monitor only with the specified
power supply. Use of an incorrect
voltage will cause malfunction and
may cause fire or electric shock.
• Protect the cable. Do not pull or bend
the power cable and signal cable.
Do not place the monitor or any
other heavy objects on the cables, if
damaged, the cables may cause fire
or electric shock.
• Do not subject the monitor to severe
vibration or high impact conditions
during operation.
• To avoid potential damage, for
example the panel peeling from the
bezel, ensure that the monitor does
not tilt downward by more than -5
degrees. If the -5 degree downward
tilt angle maximum is exceeded, the
2
monitor damage will not be covered
under warranty.
• Do not knock or drop the monitor
during operation or transportation.
• Excessive usage of monitor can cause
eye discomfort, it’s better to take
shorter breaks more often at your
workstation than longer breaks and
less often; for example a 5-10 minute
break after 50-60-minute continuous
screen use is likely to be better than
a 15-minute break every two hours.
Try to keep your eyes from eye strain
while using the screen for a constant
period of time by :
• Looking at something varying
distances after a long period
focusing on the screen.
• Conscious Blinking often while
you work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to appro-
priate height and angle according
to your height.
• Adjusting the brightness and
contrast to appropriate level.
• Adjusting the environment light-
ing similar to that of your screen
brightness, avoid the uorescent
lighting, and surfaces that don’t
reect too much light.
• Seeing a doctor if your symp-
toms.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the LCD panel.
When moving your monitor, grasp
the frame to lift; do not lift the
monitor by placing your hand or
fingers on the LCD panel.
• Oil-based cleaning solutions may
damage the plastic parts and void the
warranty.
• Unplug the monitor if you are not
going to use it for an extensive
period of time.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvent,
such as, alcohol, or ammonia-based
liquids to clean your monitor.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust,
rain, water, or excessive moisture
environment.
• If your monitor gets wet, wipe it with
dry cloth as soon as possible.
• If foreign substance or water gets in
your monitor, please turn the power
off immediately and disconnect
the power cord. Then, remove the
foreign substance or water, and send
it to the maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight or extreme cold.
• In order to maintain the best
performance of your monitor and use
it for a longer lifetime, please use the
monitor in a location that falls within
the following temperature and
humidity ranges.
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
• Always activate a moving screen
saver program when you leave
your monitor unattended. Always
activate a periodic screen refresh
application if your monitor will
display unchanging static content.
3
Uninterrupted display of still or static
images over an extended period may
cause “burn-in”, also known as “after-
imaging” or “ghost imaging”, on your
screen.
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in LCD panel
technology. In most cases, the “burn-
in” or “after-imaging” or “ghost
imaging” will disappear gradually
over a period of time after the power
has been switched off.
Warning
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any document
for repair or integration, please
contact with your local service center.
(Please refer to Service contact
information listed in Regulation &
Service Information Manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car/
trunk under direct sun light.
Note
Consult a service technician if the
monitor does not operate normally, or
you are not sure what procedure to take
when the operating instructions given in
this manual have been followed.
1.2 Notational Descriptions
The following subsections describe
notational conventions used in this
document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may
be accompanied by an icon and printed
in bold or italic type. These blocks contain
notes, cautions or warnings. They are
used as follows:
Note
This icon indicates important information
and tips that help you make better use of
your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specic
presentation of the warning is mandated
by the relevant regulatory authority.
4
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or on
its packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed of with normal household
waste. You are responsible for disposal
of this equipment through a designated
waste electrical and electronic equipment
collection. To determine the locations for
dropping o such waste electrical and
electronic, contact your local government
oce, the waste disposal organization
that serves your household or the store
at which you purchased the product.
Your new monitor contains materials that
can be recycled and reused. Specialized
companies can recycle your product
to increase the amount of reusable
materials and to minimize the amount to
be disposed of.
All redundant packing material has been
omitted. We have done our utmost to
make the packaging easily separable into
mono materials.
Please nd out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives to
optimize the environmental performance
of the organization's product, service and
activities.
From the planning, design and
production stages, Philips emphasizes
the important of making products
that can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors, which
recycle all materials (products and related
packaging material) in accordance with
all Environmental Laws and taking back
program with the contractor company.
Your display is manufactured with high
quality materials and components which
can be recycled and reused.
To learn more about our recycling
program please visit
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the moni-
tor
2.1 Installation
1
Package contents
16B1P3302
Quick start
Register your product and get support at www.philips.com/welcome
Portable
Monitor
3000 Series
*USB C-C/A
*Protective case
*Dierent according to region
2
Install the base
Caution
Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
3
Connecting to your PC
or
3
1
2
1
Audio out
2
USB-C
3
Kensington anti-theft lock
Note
The monitor is able to be powered by
device through USB-C which support
up to 15W with 5V/3A.
Connect to PC
1. Connect the monitor USB-C cable to
the video connector on the back of
your computer.
2. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
6
4
Power Delivery
This monitor is powered through the USB port. There is 2 kinds of connection to
empower this monitor: USB C-C and USB A-C.
1. Connect the USB-C port of notebook
and the monitor with a USB type-C
cable. (Electronically marked cable,
current rating: 5A)
USB C-C
USB Type-C
Note
• The devices connected to this
monitor need to support video signal
and power output of 15 W (5V/3A).
• There is various devices in the market
that may differ from design or setting
on specification. As your device may
have different power requirements
than the monitor’s USB-C port is
able to deliver, we are unable to
ensure our monitor’s USB-C with
15W (5V/3A) can comply the power
delivery to your device.
2. Connect the USB-A port of notebook
and the monitor with a USB A-C
cable. (Electronically marked cable,
current rating: 5A)
USB A-C (DisplayLink)
1-1
1-2
USB Type-A + DisplayLink driver
Note
• This monitor is with DisplayLink
technology. Download and install
DisplayLink driver then USB Type A
port of your device can be connected
to a DisplayLink enabled USB-C of
this monitor.
• The devices connected to this
monitor need to be USB 3.2 or above.
7
Basic and simple instruction on the
control keys
In the OSD shown above, you can press
buttons at the base of the monitor to
move the cursor, and press OK button to
conrm the choice or change.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the dierent
adjustments later on.
Main menu Sub menu
Picture
OSD Setting
Setup
USB Setting
Language
Color
Audio
Brightness
Contrast
SmartImage
Horizontal
Vertical
Transparency
OSD Time Out
USB Standby Mode
Resolution
Notication
Reset
Information
Color Temperature
sRGB
User Dene
SmartResponse
SmartContrast
Gamma
Pixel Orbiting
Mute
0~100
Picture Format
Wide screen, 4:3, 1:1
EasyRead, Oce, Photo, Movie, Game, Economy,
LowBlue Mode, O
0~100
0~100
0~100
O, 1, 2, 3, 4
3s, 10s, 20s, 30s, 60s
On, O
On, O
Yes, No
Native, 5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
O, Fast, Faster, Fastest
On, O
1.8, 2.0, 2.2, 2.4, 2.6
0~100
On, O
Volume
On, O
Over Scan
On, O
Sharpness
0~100
LowBlue
Mode
On
O
1, 2, 3, 4
English, Deutsch, Español, Ελληνική, Français, Italiano,
Magyar, Nederlands, Português, Português do Brasil,
Polski , Русский, Svenska, Suomi, Türkçe, Čeština,
Українська, 简体中文, 繁體中文,日本語,한국어
2.2 Operating the monitor
1
Description of the control buttons
1
2 5 3
4
Switch monitor’s power ON
and OFF.
Access the OSD menu
.
Conrm the OSD
adjustment.
Adjust the OSD menu.
Adjust the brightness level.
SmartImage. There are
multiple selections:
EasyRead,Oce, Photo,
Movie, Game, Economy,
LowBlue Mode,O.
2
Description of the On Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature
in all Philips LCD monitors. It allows an
end user to adjust screen performance
or select functions of the monitors
directly through an on-screen instruction
window. A user friendly on screen display
interface is shown as below:
8
3
Resolution notication
This monitor is designed for optimal
performance at its native resolution,
1920 x 1080. When the monitor is
powered on at a dierent resolution, an
alert is displayed on screen: Use 1920 x
1080 for best results.
Display of the native resolution alert can
be switched o from Setup in the OSD
(On Screen Display) menu.
4
Physical Function
Tilt
90°
0°
Pivot
90°
Note
• The monitor can be used in portrait
mode by placing it on its right side
to allow access to the controls and
ports. Please choose extended mode
on the setting of your laptop/PC
when you use portrait mode for the
first time on the monitor.
• For the connection from the USB-A
port of notebook and the monitor
with a USB A-C cable, please follow
the steps below for the setting of
automatic pivot function through
SmartControl.
1-PHL0983_PHL16B1P3302
STEP 1
STEP 2
1. Select the monitor model name
from the menu of Setup.
2. Select “Automatic” from the
section of “ScreenRotate”.
9
2.3 VESA Mounting
This monitor accepts a 75mm
VESA-Compliant mounting interface.
VESA Mounting Screw M4 (VESA
Mounting depth 7.0mm). Always contact
manufacturer for wall-mount installation.
75mm
2 screws (M4)
-5°
0° 90°
* Display design may dier from those
illustrated.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that the
monitor does not tilt downward by
more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
10
3. Image Optimization
3.1 SmartImage
What is it?
SmartImage provides presets that
optimize display for dierent types
of content, dynamically adjusting
brightness, contrast, color and sharpness
in real time. Whether you're working
with text applications, displaying images
or watching a video, Philips SmartImage
delivers great optimized monitor
performance.
Why do I need it?
You want a monitor that delivers
optimized display all your favorite
types of content, SmartImage software
dynamically adjust brightness, contrast,
color and sharpness in real time
to enhance your monitor viewing
experience.
How does it work?
SmartImage is an exclusive, leading edge
Philips technology that analyzes the
content displayed on your screen. Based
on a scenario you select, SmartImage
dynamically enhances the contrast, color
saturation and sharpness of images to
enhance the contents being displayed -
all in real time with the press of a single
button.
How to enable SmartImage?
1. Press to launch the SmartImage
on screen display.
2. Keep pressing
to toggle among
EasyRead, Oce, Photo, Movie,
Game, Economy, LowBlue Mode, O.
3. The SmartImage on screen display
will remain on screen for 3 seconds,
or you can also press "OK" to make
conrmation.
There are multiple selections: EasyRead,
Oce, Photo, Movie, Game, Economy,
LowBlue Mode, O.
• EasyRead: Helps improve reading
of text based application like PDF
ebooks. By using a special algorithm
which increases the contrast and
boundary sharpness of text content,
the display is optimized for a
stress-free reading by adjusting
the brightness, contrast and color
temperature of the monitor.
• Office: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability and
productivity when you’re working
with spreadsheets, PDF files, scanned
articles or other general office
applications.
• Photo: This profile combines color
saturation, dynamic contrast and
sharpness enhancement to display
11
photos and other images with
outstanding clarity in vibrant colors -
all without artifacts and faded colors.
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast and razor sharpness displays
every details in darker areas of your
videos without color washout in
brighter areas maintaining a dynamic
natural values for the ultimate video
display.
• Game: Turn on over drive circuit for
best response time, reduce jaggy
edges for fast moving objects on
screen, enhance contrast ratio for
bright and dark scheme, this profile
delivers the best gaming experience
for gamers.
• Economy: Under this profile,
brightness, contrast are adjusted
and backlighting finetuned for
just right display of everyday office
applications and lower power
consumption.
• LowBlue Mode: LowBlue Mode
for easy on-the-eyes productivity
Studies have shown that just as ultra-
violet rays can cause eye damage,
shortwave length blue light rays
from LED displays can cause eye
damage and affect vision over time.
Developed for wellbeing, Philips
LowBlue Mode setting uses a smart
software technology to reduce
harmful shortwave blue light.
• Off: No optimization by SmartImage.
Note
Philips LowBlue mode, mode 2
compliance with TUV Low Blue Light
certication, you can have this mode by
simply press the hotkey
, then press
to select LowBlue Mode, see above
SmartImage selection steps.
3.2 SmartContrast
What is it?
Unique technology that dynamically
analyzes displayed content and
automatically optimizes a Monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment, stepping up
backlighting for clearer, crisper and
brighter images or dimming backlighting
for clear display of images on dark
backgrounds.
Why do I need it?
You want the very best visual clarity
and viewing comfort for every type of
content. SmartContrast dynamically
controls contrast and adjusts backlighting
for clear, crisp, bright gaming and video
images or displays clear, readable text for
oce work. By reducing your monitor's
power consumption, you save on energy
costs and extend the lifetime of your
monitor.
How does it work?
When you activate SmartContrast, it will
analyse the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
12
4. USB docking display
introduction
Philips USB-docking monitors deliver
universal port replication, for a simple,
clutter-free, notebook connection.
Securely connect to networks, transmit
data, video and audio from laptop only
using a single USB cable.
Even more, dock with USB Type-C port
for extra power delivery. For docking
monitors with built-in DisplayLink
Technology, users can benet from
forward and backwards compatibility of
USB with virtually any latest notebook.
4.1 How to operate USB docking
display through USB-C to C
cable?
1. Connect the USB C-C cable to the
USB-C port on the monitor and to
your laptop. It can transmit video,
audio, data, network, power through
USB-C cable.
2. Make sure [USB-C] is selected in the
input source list.
USB Type-C
≥15W
Note
1. Ensure your source device compatible
DP Alt Mode over the USB type C to C
cable.
2. Only USB-C port supports USB docking
function.
4.2 How to operate USB docking
display through USB-C to A
cable?
If your laptop doesn’t have USB-C
port, connect the USB C-A cable to the
USB-C port on the monitor and to your
laptop, waiting for a couple of minutes, it
will automatically install the DisplalyLink
Software, the premise is that the network
must be connected from your devices.
You can also install DisplayLink software
through below steps.
Make sure [USB] is selected in the input
source list.
USB Type-A + DisplayLink driver
≥4.5W
USB 3.2
Note: Compatible with USB 3.2 on DisplayLink, not USB 2.0.
DisplayLink installation procedure:
1. Double click Setup.exe le which is
available in CD disk or https://www.
displaylink.com/downloads.
13
2. User Account Control panel will pop
out, click “Yes” to install DisplayLink
software for DisplayLink Graphics.
3. Click “Install”, then DisplayLink start
to install, once it complete, click
“Finish”
4. After the installation has completed,
your laptop will be required to
reboot in order to start using the USB
docking display.
To verify the installation, check to
the Display adapters from your
system, the name of the monitor will
be shown, it means the DisplayLink
software installation is successful.
PHILIPS(product name)
Controlling the display
After the DisplayLink software is installed
completely, an icon appears in the
taskbar. This gives you access to the
DisplayLink manager menu.
14
5. Technical Specifications
Picture/Display
Monitor Panel Type IPS Technology
Backlight W-LED
Panel Size 15.6" (39.6 cm)
Aspect Ratio 16:9
Pixel Pitch 0.17925 (H) mm x 0.17925 (V) mm
Contrast Ratio(typ.) 700:1
Optimum Resolution 1920 x 1080 @ 60 Hz
Display Screen Coating Anti-Glare 3H, Haze 25%
Viewing Angle 170° (H) / 170° (V) @ C/R > 10 (typ.)
Flicker free YES
Monitor Colors 16.2M (6 bit+FRC)
Picture Enhancement SmartImage
Vertical Refresh Rate 48 Hz - 75 Hz
Horizontal Frequency
Landscape mode:
30 KHz - 140 KHz (USB-A); 30 KHz - 85 KHz (USB-C)
Portrait mode:
30 KHz - 150 KHz
sRGB YES
LowBlue Mode YES
EasyRead YES
Connectivity
Connectors
1 x USB-C (HDCP 1.4/ HDCP 2.2)
1 x Audio out
Signal Input USB-C
Sync input Separate Sync
USB
USB Port USB-C: DisplayPort Alt mode
Power Delivery USB-C (input): PD version 3.0, 15W (5V/3A)
Convenience
User convenience
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian,
Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
Swedish, Finnish, Turkish, Czech, Ukranian, Simplied
Chinese, Traditional Chinese, Japanese, Korean
Other Convenience VESA mount (75 mm)
Plug & Play Compatibility DDC/CI, sRGB, Windows 11/10/8.1/8/7, Mac OS X
Stand
Tilt 0 / +90 degree
Pivot +90 degree
15
Power
Power delivery Connect to 5V/3A DC supplier for USB3.2
On mode
9.0 W
Standby mode 0.1 W
O mode 0.1 W
ECO mode 6.0 W
Dimensions
Product with stand (WxHxD) 359 x 232 x 119 mm
Product with packaging (WxHxD) 400 x 281 x 103 mm
Weight
Product with stand 1.03 kg
Product with packaging 1.99 kg
Operating Condition
Temperature range
(operation)
0°C to 40°C
Relative humidity
(operation)
20% to 80%
Atmospheric pressure
(operation)
700 to 1060hPa
Temperature range
(Non-operation)
-20°C to 60°C
Relative humidity
(Non-operation)
10% to 90%
Atmospheric pressure
(Non-operation)
500 to 1060hPa
Environmental and energy
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Cabinet
Color Black
Finish Texture
Note
This data is subject to change without notice. Go to www.philips.com/support to
download the latest version of leaet.
16
5.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 75 Hz
Recommended Resolution
1920 x 1080 @ 60 Hz
H. freq
(kHz)
Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.36 1024 x 768 60.00
63.89 1280 x 1024 60.02
55.94 1440 x 900 59.89
65.29 1680 x 1050 59.95
67.50 1920 x 1080 60.00
83.89 1920 x 1080 74.97
Note
Please notice that your display works best
at native resolution of 1920 x 1080. For
best display quality, please follow this
resolution recommendation.
For best output performance, please
always ensure that your graphic card
is capable of achieving the maximum
resolution and refresh rate of this Philips
display.
17
6. Customer care and
warranty
6.1 Philips’ Flat Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub pixel
defects on the TFT Monitor panels used
in at panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be
free from pixel defects, but Philips
guarantees that any monitor with an
unacceptable number of defects will be
repaired or replaced under warranty.
This notice explains the dierent types
of pixel defects and denes acceptable
defect levels for each type. In order to
qualify for repair or replacement under
warranty, the number of pixel defects on
a TFT Monitor panel must exceed these
acceptable levels. For example, no more
than 0.0004% of the sub pixels on a
monitor may be defective. Furthermore,
Philips sets even higher quality standards
for certain types or combinations of pixel
defects that are more noticeable than
others. This policy is valid worldwide.
Sub pixels
Pixels
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub pixels in the primary colors
of red, green and blue. Many pixels
together form an image. When all sub
pixels of a pixel are lit, the three colored
sub pixels together appear as a single
white pixel. When all are dark, the three
colored sub pixels together appear as a
single black pixel. Other combinations of
lit and dark sub pixels appear as single
pixels of other colors.
Types of Pixel Defects
Pixel and sub pixel defects appear on the
screen in dierent ways. There are two
categories of pixel defects and several
types of sub pixel defects within each
category.
Bright Dot Defects
Bright dot defects appear as pixels or sub
pixels that are always lit or 'on'. That is, a
bright dot is a sub-pixel that stands out
on the screen when the monitor displays
a dark pattern. There are the types of
bright dot defects.
One lit red, green or blue sub pixel.
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
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Three adjacent lit sub pixels (one white
pixel).
Note
A red or blue bright dot must be
more
than 50 percent brighter than
neighboring dots while a green
bright dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or sub
pixels that are always dark or 'o'. That
is, a dark dot is a sub-pixel that stands
out on the screen when the monitor
displays a light pattern. These are the
types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable, Philips
also species tolerances for the proximity
of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or
replacement due to pixel defects during
the warranty period, a TFT Monitor panel
in a Philips at panel monitor must have
pixel or sub pixel defects exceeding the
tolerances listed in the following tables.
19
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 2
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 2
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 4 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 4 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
20
6.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For extended warranty, if you would like to extend your general warranty period, an Out
of Warranty service package is oered via our Certied Service Center.
For Warranty Period please refer to Warranty Statement in Regulation & Service
Information Manual.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair and return service, however the user will be responsible for
all costs accrued.
If the Certied Service Partner cannot perform the required repairs under the oered
extended warranty package, we will nd alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
dierent Regions
• + 1 Year • Local Standard warranty period +1
• + 2 Years • Local Standard warranty period +2
• + 3 Years • Local Standard warranty period +3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to Regulation & Service Information Manual for regional service hotline,
which is available on the Philips website support page.
21
7. Troubleshooting &
FAQs
7.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer service
representative.
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is plugged
into the power outlet and into the
back of the monitor.
• First, ensure that the power button
on the base of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned on.
• Make sure the signal cable is properly
connected to your computer.
• Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
• The Energy Saving feature may be
activated
Screen says
Check cable connection
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable has
bent pins.
• Make sure the computer is turned on.
AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result is
not satisfactory, you can do manual
adjustments via the OSD menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer service
representative immediately.
Imaging Problems
Image is not centered
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Adjust the image position using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Image vibrates on the screen
• Check that the signal cable is properly
securely connected to the graphics
board or PC.
Vertical icker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Horizontal icker appears
22
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using the
Phase/Clock of Setup in OSD Main
Controls. It is valid only in VGA mode.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has been
turned o.
• Uninterrupted display of still or static
images over an extended period may
cause "burn-in", also known as "after-
imaging" or "ghost imaging", on your
screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-
known phenomenon in LCD panel
technology. In most cases, the "burn-
in" or "after-imaging" or "ghost
imaging" will disappear gradually
over a period of time after the power
has been switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in” or
“after-imaging” or “ghost imaging”
symptoms that will not disappear
and cannot be repaired. The damage
mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
• Set the PC’s display resolution
to the same mode as monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appears on the screen
• The remaining dots are normal
characteristic of the liquid crystal
used in today’s technology, Please
refer the pixel policy for more detail.
* The "power on" light is too strong and
is disturbing
• You can adjust “power on” light using
the power LED Setup in OSD main
Controls.
For further assistance, refer to the Service
contact information listed in Regulation &
Service Information Manual and contact
Philips customer service representative.
* Functionality dierent according to
display.
23
7.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the Control
Panel Window, select the Display icon.
Inside the Display Control Panel, select
the 'Settings' tab. Under the setting
tab, in box labelled 'desktop area',
move the sidebar to 1920 x 1080
pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920 x 1080 @ 60 Hz.
• Shut down your computer, disconnect
your old monitor and reconnect your
Philips LCD monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended refresh
rate for LCD monitor?
Ans.: Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set
it up to 75 Hz to see if that removes
the disturbance.
Q3: What are the .inf and .icm les?
How do I install the drivers (.inf
and .icm)?
Ans.: These are the driver les for your
monitor. Your computer may ask
you for monitor drivers (.inf and
.icm les) when you rst install your
monitor. Follow the instructions in
your user manual, monitor drivers
(.inf and .icm les) will be installed
automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You can
select the desired resolution under
Windows® Control Panel with the
"Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the OK button, then
select 'Reset' to recall all of the
original factory settings.
Q6: Is the LCD screen resistant to
scratches?
Ans.: In general it is recommended that
the panel surface is not subjected
to excessive shocks and is protected
from sharp or blunt objects. When
handling the monitor, make sure
that there is no pressure or force
applied to the panel surface side.
This may aect your warranty
conditions.
Q7: How should I clean the LCD
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as ethyl
alcohol, ethanol, acetone, hexane,
etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as the
following procedures.
• Press "OK" to show the OSD (On
Screen Display) menu
24
• Press "Down Arrow" to select the
option "Color" then press "OK" to
enter color setting, there are three
settings as below.
1. Color Temperature: The settings
are Native, 5000K, 6500K, 7500K,
8200K, 9300K and 11500K. With
settings in the 5000K range the
panel appears "warm, with a red-
white color tone", while a 11500K
temperature yields "cool, bluewhite
toning".
2. sRGB: This is a standard setting for
ensuring correct exchange of colors
between dierent device (e.g.
digital cameras, monitors, printers,
scanners, etc).
3. User Dene: The user can choose
his/her preference color setting by
adjusting red, green blue color.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed in
terms of absolute scale, (degrees Kelvin).
Lower Kevin temperatures such as 2004K
are red; higher temperatures such as
9300K are blue. Neutral temperature is
white, at 6504K.
Q9: Can I connect my LCD monitor to
any PC, workstation or Mac?
Ans.: Yes. All Philips LCD monitors are
fully compatible with standard
PCs, Macs and workstations. You
may need a cable adapter to
connect the monitor to your Mac
system. Please contact your Philips
sales representative for more
information.
Q10: Are Philips LCD monitors Plug-
and- Play?
Ans.: Yes, the monitors are Plug-and-
Play compatible with Windows
11/10/8.1/8/7, Mac OSX.
Q11: What is Image Sticking, or Image
Burn-in, or After Image, or Ghost
Image in LCD panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most
cases, the "burn-in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched o.
Always activate a moving screen
saver program when you leave
your monitor unattended.
Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
Warning
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your LCD monitor works best at its
native resolution of 1920 x 1080 @
60 Hz. For best display, please use
this resolution.
Q13: How to unlock/lock my hot key?
Ans.: To lock the OSD, press and hold the
button while the monitor
is o and then press button to
turn the monitor on. To un-lock
the OSD, press and hold the
button while the monitor is o and
25
then press button to turn the
monitor on.
Display controls locked
Q14: Why is the brightness of monitor
can’t be increased?
Ans.: Please ensure the USB port of your
device comply the specication
below.
• If you are connect the USB-C port of
notebook and the monitor with a
USB type-C cable, the power output
of your notebook need to be 15W
(5V/3A).
• If you are connect the USB-A port
of notebook and the monitor with
a USB A-C cable, the USB-A of your
notebook need to be USB 3.2 or
above.
Q15: Where can I nd Regulation
& Service Information Manual
mentioned in EDFU?
Ans.: Regulation & Service Information
Manual can be download on the
Philips website support page.
2022 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top Victory
Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license.
Specications are subject to change without notice.
Version: M1116BU3302E1WWL
