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Napoleon.com | Rogue Series Grills
Troubleshooting |
19
Troubleshooting
Troubleshooting
Lighting problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other
Possible causes Solution
Main
Burner
JETFIRE
TM
outlet is dirty or clogged Clean JETFIRE
TM
outlet with a soft bristle brush.
Dirty or corroded cross light brackets. Clean or replace as required.
Rear and Side
Burners
Dead battery, or installed incorrectly. Replace with premium heavy- duty battery.
Loose electrode wire, or switch terminal wires.
Check electrode wire is firmly pushed onto the terminal on the
back of the igniter. Check the lead wires from the module to the
ignition switch (if equipped) are firmly pushed onto their respective
terminals.
Lifting flames on burner.
Close air shutter according to Maintenance Instructions-Combustion
Air Adjustment section in this Owner’s Manual.
IMPORTANT! This must be done by a qualified gas installer.
Infrared burner flashes back.
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim.
Possible causes Solution
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Turner burner OFF and allow to cool for at least 2 minutes. Reignite
burner and burn on HIGH for at least 5 minutes, or until the
ceramic tiles are evenly glowing red.
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Ensure no more than 75% of the grill surface is covered by objects
or accessories. Turn burner OFF and allow to cool for at least 2
minutes. Reignite.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Contact your authorized Napoleon dealer for instructions on
ordering a replacement burner assembly.
WE WANT
TO HELP!
Napoleon is here to
ensure your grilling
experience is
memorable. Contact
us if you require
additional help.
REGISTER
YOUR GRILL!
Register your grill! Go
to Napoleon.com or
your Assemby Guide
for replacement parts
instructions.
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