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Whether the device's USB-C port is damaged: Connect the player to a computer or power
adapter with an available USB port with a working USB-C cable. If the fault persists, the USB-C
port of the player is damaged.
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If it is confirmed that the USB cable and the charging port are normal, it can be determined that
it is the fault of the player itself. Please contact after-sales support for a replacement or refund.
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Noise
Please check whether there is external matter in the headphone plug, and double-check whether
the audio file is damaged.
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The SD card is not working properly
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You may be experiencing any of these issues with your SD card:
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The SD card is not detected by your device.
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Slow file speed transfer to and from the SD card.
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SD card ejects automatically/ Does not stay in the card slot.
Troubleshooting:
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Re-insert it into the Music player.
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Check the SD card for physical damage.
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Check if the SD card is FAT32 or EXFAT.(only FAT32 format is perfectly supported)
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Restart the P5S player or factory reset.
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Make sure that the SD card's metal teeth are clean.
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Make sure that the SD card has sufficient free storage for your needs.
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If you still run into any issues, email us with a video or photo showing them.
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The button has no function
Please restart the machine and try it again.
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