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12
Troubleshooting
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your
Washer” section.
Feet may not be in contact with
the floor and locked.
Front and rear feet must be in firm contact with floor, and washer
must be level to operate properly.
Washer may not be level.
Check floor for flexing or sagging. If flooring is uneven, a 19 mm (¾")
piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced.
Load dry items in loose heaps evenly around basket wall. Adding
wet items to washer or adding more water to basket could unbalance
washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle and Ex Large or Large load size for oversized,
non-absorbent items such as small comforters or poly-filled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Noises
Clicking or metallic
noises
Objects caught in washer drain
system.
Empty pockets before washing. Loose items such as coins could fall
between basket and tub or may block pump. It may be necessary to
call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the Drain & Spin cycle.
Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started the
washer. This is normal.
Water Leaks
Check the following for
proper installation:
Washer not level.
Water may splash off basket if washer is not level. Check that load is
not unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten fill-hose connection.
Fill-hose washers. Make sure all 4 fill-hose flat washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Check household plumbing for
leaks or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets).
Washer not loaded as
recommended.
An unbalanced load can cause basket to be out of alignment and
cause water to splash off tub. See “Using Your Washer” for loading
instructions.
Washer not performing as expected
Washer won’t run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to
fill appropriately)
Check for proper water supply. Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
First try the solutions suggested here to possibly avoid the cost of a service call.
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