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Troubleshooting & Warranty
We frequently update our user manuals at GOTRAX.com, and reserve the rights to
update and change manuals online.
Please contact our customer service team if you are experiencing problems or need more
detailed information. They can be reached at GOTRAX.com
1. Users should operate in accordance with the product manual. In case of any
performance fault caused by production quality, the company shall perform the
obligations of the three guarantees in accordance with the provisions of relevant laws
and regulations of the state.
2. The company is still responsible for the after-sales service of the faults beyond three
guarantees and the major components in the three guarantees, but there will be a
cost for repair.
3. If the battery replacement is over the warranty time, our company will supply the
battery at factory price. To ensure safety, and avoid pollution.
For additional warranty information, please visit GOTRAX.com.
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