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Meet Flo by Moen
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Why Flo
by Moen?
Millions of homeowners are affected by water damage
every year, often resulting in catastrophic nancial,
health, and emotional damages.
With our home plumbing systems becoming more
outdated and our most precious natural resource
dwindling, controlling and monitoring our water
has become critical.
Our planet’s fresh water supply is shrinking, drought
conditions are worsening, and water is becoming
more expensive.
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In our homes, 13% of our water is lost due to leaks*.
That’s trillions of gallons of water every year. That’s
a lot of wasted water, and it’s causing billions of dollars
of damage to our homes.
What if homeowners had complete transparency to their
home water usage and the ability to detect even the
slowest and smallest of leaks before they result in
flooding, lost valuables, mold, relocation and costly repairs?
Meet Flo by Moen.
* Residential End Uses of Water, Version 2:
Executive Report, Water Research Foundation, 2016.
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The Heart of
the System
This water monitoring and leak
protection system learns water habits
and customizes actions.
A single tap in your Flo by Moen App
can open or close the valve that controls
water entering your home.
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BACKUP SHUTOFF
If app connectivity is lost, open or close the manual shutoff
by using the hex key* to press down and turn the knob.
(Refer to page 9 for supplied hex key.)
SYSTEM STATUS Verify that your system is connected
to your home wireless network.
Confi rm whether your valve is
open (green) or closed (red), or
in transition (white).
VALVE STATUS
POWER INPUT
Power your Device by simply plugging it into the nearest outlet.
SENSORS
Monitor your water’s pressure, temperature, and fl ow.
WEATHER-RESISTANT HOUSING
Feel confi dent that your Device is safe from elements and
pests with a sealed protective shell.
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The Flo by Moen App:
Never Miss a Drip
DASHBOARD
Monitor your daily and
monthly water consumption,
see your fl ow rate, and update
your home/away settings.
CONTROL PANEL
See pressure, temperature,
and fl ow rate in real time.
Run diagnostic health checks,
and turn your water off or on
as needed.
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ALERTS
When a leak or abnormal usage is detected,
your Flo by Moen App notifi es you. Alerts let
you take action immediately or ignore the
alarm and test again later.
HOME PROFILE
Help Flo by Moen best assess your
typical water consumption and
identify any irregularities
by updating your home details.
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Getting Started
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Get familiar with your Flo by Moen System...
Identify the following primary components:
• DEVICE: the heart of your System, installed by a licensed plumber on your main water line.
(Can be installed in a horizontal or vertical position).
• POWER ADAPTER: 10ft power adapter used to power your Flo by Moen Device.
Plug into the nearest power outlet. (If needed, a low voltage 25’ extension cord is sold separately)
• CONNECTION FITTINGS: 2 brass tail pieces used to install your Flo by Moen device on the main
water supply line.
• O-RINGS: spare parts used to secure a sealed connection to the home piping.
• INSTALLATION SPACER: used in place of your Device during installation or replacement.
• HEX KEY: used when operating the manual shut off knob.
DO NOT INSTALL ON FIRE SPRINKLER OR SUPPRESSION SYSTEMS OR HOT WATER DISTRIBUTION LINES.
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Setup the Flo by Moen App
Download the Flo by Moen app.
Install the Flo by Moen app.
Pair Device to home network.
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Setup your user account.
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Answer on-boarding questions.
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10
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Visit the Help Center for video tutorials
and troubleshooting.
Login to
user.meet o.com
to view detailed
usage graphs and
make changes to your
account preferences.
Login toLogin to
Login toLogin to
user.meet o.comuser.meet o.com
user.meet o.comuser.meet o.com
to view detailedto view detailed
to view detailedto view detailed
usage graphs andusage graphs and
usage graphs andusage graphs and
make changes to yourmake changes to your
make changes to yourmake changes to your
account preferences.account preferences.
account preferences.account preferences.
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Warranty
Information
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Limited Warranty
Flo Technologies, Inc. | Limited Warranty | Flo™
THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL
AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THE FOLLOWING IS THE COMPLETE WARRANTY FOR
THE PRODUCTS AND SERVICES OF FLO TECHNOLOGIES, INC., AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY
“FLO”), AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS
EXPRESSLY SET FORTH HEREIN, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO FLO PRODUCTS AND SERVICES
AND FLO EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY
APPLICABLE LAW, ANY WARRANTY THAT MAY EXIST UNDER NATIONAL, STATE, PROVINCIAL OR LOCAL LAW INCLUD-
ING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS OF TIME SET
FORTH HEREIN.
This Limited Warranty covers the Flo by Moen Device (as dened below) contained in the Flo by Moen box. We reserve
the right to change the terms of the Limited Warranty at any time, so please review the Limited Warranty each time prior
to placing an order or otherwise acquiring any Flo by Moen Device from Flo. Every time you place an order or otherwise
acquire Products from Flo, the Limited Warranty in force at that time will apply between you and Flo. If you have any
questions regarding this Limited Warranty, you can contact Flo by email at support@meeto.com, or by telephone at
1(844) Meet-Flo.
WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Flo, 3750 Robertson Blvd., Suite 202, Culver City, CA 90232, warrants to the owner of the enclosed Flo by Moen Device
contained in this box (“Product” or “Device”) will be free from defects in materials and workmanship for a period of one
(1) year from the date of delivery following the original retail purchase (collectively, the “Warranty Period”). If the Prod-
uct fails to conform to this Limited Warranty during the Warranty Period, Flo will, at its sole discretion, either (a) repair
or replace any defective Product or component; or (b) accept the return of the Product and refund the money actually
paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product
or components, at Flo’s sole discretion. If the Product or a component incorporated within it is no longer available, Flo
may, at Flo’s sole discretion, replace the Product with a similar product of similar function. This is your sole and exclusive
remedy for breach of this Limited Warranty. Any Product that has either been repaired or replaced under this Limited
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Warranty will be covered by the terms of this Limited Warranty for the longer of (a) ninety (90) days from the date of
delivery of the repaired Product or replacement Product, or (b) the remaining Warranty Period. This Limited Warranty is
transferable from the original purchaser to subsequent owners, but the Warranty Period will not be extended in dura-
tion or expanded in coverage for any such transfer.
(1) TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satised with this Product for any reason, you may re-
turn it in its original condition within thirty (30) days of the original purchase and receive a full refund. You will be solely
responsible for (and Flo disclaims) any and all loss, liability, or damages, including to your wiring, plumbing, xtures,
electricity, water, Wi-Fi, home, product, product peripherals, computer, mobile device, and all other items, people, and
pets in your home, resulting from the removal of the Product.
(2) WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty
statement and you follow proper return procedure. Before making a claim under this Limited Warranty, the owner of
the Product must (a) notify Flo of the intention to make a warranty claim by visiting meeto.com/support during the
Warranty Period and providing a description of the alleged failure, and (b) comply with Flo’s return shipping instruc-
tions. Flo will have no warranty obligations with respect to a returned Product if it determines, in its reasonable discre-
tion after examination of the returned Product, that the Product is an Ineligible Product (dened below).
(3) WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover and is void with respect to the following (collectively “Ineligible Products”): (i)
Products marked as “sample”, “engineering sample” or “Not for Sale”, or sold “AS IS”; (ii) Products that have been sub-
ject to: (a) modications, alterations, tampering, or improper or lack of maintenance or repairs; (b) handling, storage,
installation, testing, or use not in accordance with the User’s Guide or other instructions provided by Flo; (c) abuse or
misuse of the Product; (d) breakdowns, uctuations, or interruptions in electric power, water provided to the home, or
the telecommunications network; (e) Acts of God, including but not limited to lightning, ood, tornado, earthquake,
or hurricane; or (f) commercial use; (iii) any non-Flo branded hardware products, even if packaged or sold with Flo
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hardware; (iv) any malfunctions or damage caused by any non-Flo branded products; and (v) any Products that have
been self-installed or installed, maintained or repaired by any person who has not been designated a “Flo Pro” or rec-
ommended by Flo or is otherwise an unauthorized or recommended service provider. Products installed on anything
other than potable water service lines shall be Ineligible Products (for example, irrigation lines, well systems or water
containing metallic sediments). This Limited Warranty does not cover consumable parts, including batteries, unless
damage is due to defects in materials or workmanship of the Product, or software (even if packaged or sold with the
product). Flo recommends that you use only authorized service providers for maintenance or repair. Unauthorized use
of the Product or software can impair the Product’s performance and may invalidate this Limited Warranty. This Limited
Warranty does not cover data loss.
(4) DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, FLO DOES NOT EXTEND ANY EXPRESS WARRANTIES, REPRE-
SENTATIONS, CONDITIONS OR GUARANTEES REGARDING FLO’S PRODUCT OR ONLINE SERVICES (“SERVICES”) OR ANY
RESULTS THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLO DISCLAIMS ALL EXPRESS, IMPLIED,
AND STATUTORY WARRANTIES AND CONDITIONS WITH RESPECT TO THE PRODUCT AND SERVICES, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, FLO ALSO LIMITS THE DURATION OF ANY APPLICABLE IMPLIED WARRANTIES OR
CONDITIONS TO THE DURATION OF THIS LIMITED WARRANTY.
(5) LIMITATION OF DAMAGES
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITATION SHALL APPLY TO ANY AND ALL DAMAG-
ES, REGARDLESS OF THE LEGAL THEORY ON WHICH THEY ARE ASSERTED (INCLUDING, WITHOUT LIMITATION, CON-
TRACT, BREACH OF CONTRACT OR TORT), AND REGARDLESS OF WHETHER FLO HAS BEEN ADVISED OF THE POSSIBIL-
ITY OF LOSS OR DAMAGES - UNLESS YOU PROVE THAT WE CAUSED DAMAGES TO YOU INTENTIONALLY. IN ADDITION
TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL FLO BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR
RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
THE AMOUNT OF OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR
THE PRODUCT WILL NOT EXCEED THE TOTAL PRICE ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.
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THIS ALLOCATION OF RISK IS REFLECTED IN THE PRICE CHARGED FOR THE PRODUCT AND SERVICES, IF ANY. YOU AC-
KNOWLEDGE THAT THE PRICE OF THE PRODUCT AND SERVICES WOULD BE MUCH GREATER IF WE UNDERTOOK MORE
EXTENSIVE LIABILITY.
(6) LIMITATION OF LIABILITY
THE SERVICES PROVIDE YOU INFORMATION (“PRODUCT INFORMATION”) REGARDING YOUR FLO PRODUCTS OR OTHER
PERIPHERALS CONNECTED TO YOUR PRODUCTS (“PRODUCT PERIPHERALS”). THE TYPE OF PRODUCT PERIPHERALS
THAT MAY BE CONNECTED TO YOUR PRODUCT MAY CHANGE FROM TIME TO TIME. WITHOUT LIMITING THE GENER-
ALITY OF THE DISCLAIMERS ABOVE, ALL PRODUCT INFORMATION IS PROVIDED FOR YOUR CONVENIENCE, “AS IS,”
AND “AS AVAILABLE.” FLO DOES NOT REPRESENT, WARRANT, OR GUARANTEE THAT PRODUCT INFORMATION WILL BE
AVAILABLE, ACCURATE, OR RELIABLE OR THAT PRODUCT INFORMATION OR USE OF THE SERVICES OR PRODUCT WILL
PROVIDE PROTECTION IN OR TO YOUR HOME. YOU USE ALL PRODUCT INFORMATION, THE SERVICES, AND THE PROD-
UCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND FLO DISCLAIMS RESPONSI-
BILITY FOR) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR WIRING, PLUMBING, WI-FI, INTERNET,
FIXTURES, ELECTRICITY, WATER, HOME, PRODUCT, PRODUCT PERIPHERALS, COMPUTER, MOBILE DEVICE, AND ALL
OTHER ITEMS, PEOPLE, AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION,
SERVICES, DATA ALARMS OR PRODUCT. PRODUCT INFORMATION PROVIDED BY THE SERVICES IS NOT INTENDED AS A
SUBSTITUTE FOR DIRECT MEANS OF OBTAINING THE INFORMATION OR AS A SUBSTITUTE FOR EMERGENCY SERVICES.
FOR EXAMPLE, A NOTIFICATION PROVIDED THROUGH THE SERVICE IS NOT INTENDED AS A SUBSTITUTE FOR AUDIBLE
AND VISIBLE INDICATIONS IN THE HOME AND ON THE PRODUCT.
(7) YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specic legal rights. You may also have other legal rights that vary by state, province,
nation or jurisdiction. Likewise, some of the limitations in this Limited Warranty may not apply in certain states, provinces,
nations or jurisdictions. The terms of this Limited Warranty will apply to the extent permitted by applicable law. For
a full description of your legal rights you should refer to the laws applicable in your jurisdiction and you may wish to
contact a relevant consumer advisory service.
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This equipment has been tested and found to comply with the limits for a class B digital, pursuant to part 15 of the FCC
rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal-
lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accor-
dance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures.
• Reorient or relocation the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit diff erent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions:
• This device may not cause harmful interference, and
• This device must accept any interference received, including interference that may cause undesired operation of
the device.
FCC RF Radiation Exposure Warning:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must
follow the speci c operating instructions for satisfying RF exposure compliance. This transmitter must not be co-locat-
ed or operating in conjunction with any other antenna or transmitter.
Flo Technologies, Inc. Flo Home Water Monitoring and Control
WARNING: THIS PRODUCT CAN EXPOSE YOU TO CHEMICALS INCLUDING LEAD, WHICH ARE KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER
OR BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. FOR MORE INFORMATION, VISIT WWW.P65WARNINGS.CA.GOV.
Federal Communications Commission (FCC) Statement
LEAD FREE
NSF/ANSI61
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Notes
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Notes
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support@meetflo.com
844.MEETFLO
Questions?
