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18
TROUBLESHOOTING
If you experience a problem with your appliance or are concerned that the appliance is not
functioning correctly, you can carry out some easy checks before calling for service, please see
below.
Problem
Possible Cause and Solution
The appliance is not
working properly.
Check whether the power cord is plugged into the power outlet properly.
Check whether the “Power” function is on by pressing the POWER button
for one second.
Check the fuse or circuit of your power supply, and replace it, if necessary.
It is normal that the freezer is not operating during the defrost cycle, or for
a short time after the appliance is switched on to protect the compressor.
Odors emitting from the
compartments.
The interior may need to be cleaned.
Some food, containers, or wrapping may cause odors.
The appliance is making
too much noise.
The sounds below are normal:
The compressor operating noises.
Air movement noise from the small fan motor in the freezer
compartment or other compartments.
Gurgling sounds similar to water boiling.
Popping noises made during automatic defrosting.
Clicking noise before compressor starts.
Other unusual noises may be caused by the following reasons and may
need to be checked:
The cabinet is not level.
The back of the appliance touches the wall.
Bottles or containers have fallen or are rolling.
The motor runs
continuously.
It is normal to frequently hear the sound of the motor, and it will run more
in the following circumstances:
The temperature is set colder than necessary
A large quantity of warm food has recently been stored in the appliance.
The ambient temperature where the appliance is located is too high. The
doors are kept open too long or is opened too often.
After installing the appliance or if the appliance has been turned off for
an extended period.
A layer of frost occurs in
the compartment.
Check that the air outlets are not blocked by food and ensure food is
placed in the appliance to allow sufficient ventilation.
Ensure the door is fully closed. To remove frost, please refer to the
“Cleaning and Care” section.
The temperature inside is
too warm.
You may have left the doors open too long or too frequently, the doors
are kept open by some obstacle, or the appliance is located with
insufficient clearance at the sides, back, and top
The temperature inside is
too cold.
Increase the temperature by following the “Control Panel” section
The doors cannot be easily
closed.
Check whether the top of the refrigerator is tilted back by 10-15mm (1/3-
2/3”) to allow the doors to self-close or if something is preventing the
doors from closing.
If you have checked the table above and find that you still need help with your refrigerator or
freezer, call our Customer Service facility at 800-932-4267 between 9:00AM and 5:00PM ET or
visit: www.summitappliance.com/support
. We will do our best to answer your questions.
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