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13
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
installation,
both motors
and lights are
not working.
The power is not on.
Make sure the circuit breaker and
the unit’s power is ON. Use a
voltage meter to check the power
supply.
The wire connection is not secure.
Check and tighten wire connection.
The control panel is defective.
Replace the control panel.
Lights are
working, but
motor(s) is
not.
The motor(s) is defective.
Replace the motor(s).
The capacitor(s) is defective.
Replace the capacitor(s).
The control panel is defective.
Replace the control panel.
The range
hood is
vibrating.
The blower system is not secure.
Tighten the squirrel cage and air
chamber.
The squirrel cage is not balanced.
Replace the squirrel cage.
Hood is not secured in place.
Check the installation of hood,
tighten the mounting bracket.
The motor is
working, but
the lights are
not working
LED(s) is defective.
Replace the LED(s).
The light wiring(s) is loose.
Check wire continuity from light
transformer to light housing(s).
Light driver is defective.
Check power input and power
output on the light driver. If it’s
needed, replace the light driver.
The control panel is defective.
Replace the control panel.
The range
hood is not
venting out
correctly.
The range hood is installed outside of
the manufacturer recommended
clearance.
Adjust the clearance between the
range hood and cook top to 26” to
30”. For island range hood, the
clearance between the range hood
and cook top is 30” to 36”.
There is no make-up air inside the
house.
Open the window to enhance the
performance of the range hood by
creating a sufficient make-up air.
Obstacle blocking the pipe work
Remove all obstacles from the
duct work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to
the manufacturer suggestion.
Cold air is
coming into
the home.
The pipe connection is not properly
sealed.
Check the pipe installation.
The damper is not properly installed or
is missing from the installation.
Check the damper installation.
The damper is not installed.
By installing the damper, it will help
to eliminate air backflow.
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