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l(enmore Connect (On some models)
Should you experience any problems with your refrigerator,
it has the capability of transmitting data via your
telephone to the I<enmore Connect Team. This gives you the
capability of speak-ing directly to our trained specialists.
The specialist records the data transmitted from your
machine and uses it to ana-lyze the issue, providing a fast
and effective diagnosis,
If you experience problems with your refrigerator, call
1-800-4MY-HOME (1-800-469-4663). Only use the
Kenmore Connect feature when instructed to do so by the
Kenmore Connect Team agent. The transmis-sion sounds
that you will hear are normal and sound similar to a fax
machine.
Kenmore Connect cannot be activated unless your refrig-
erator is connected to power. If your refrigerator is unable
to turn on, then troubleshooting must be done without using
Kenmore Connect.
Using the I{enmore Connect
First, call 1-800-4MY-HOME (1-800-469-4663). Only use
the Kenmore Connect feature when instructed to do so by
the Kenmore Connect Team agent.
I Lock the display. To lock the display, press and hold the
Door alarm button for three seconds. (If the display has
been locked for over five minutes, you must deactivate the
lock and then reactivate it.)
4 Press and hold the Freezer Temperature button for three
seconds while continuing to hold your phone to the
speaker.
5 After you hear three beeps, release the Freezer
Tempera-ture button.
6 Keep the phone in place until the tone transmission has
finished. This takes about 15 seconds, and the display will
count down the time. Once the countdown is over and the
tones have stopped, resume your conversation with the
specialist, who will then be able to assist you in using the
information transmitted for analysis.
NOTE:
- For best results, do not move the phone while the tones
are being transmitted.
- If the can center agent is not able to get an accurate
recording of the data, you may be asked to try again.
2 Open the right refrigerator door.
3 Hold the mouthpiece of your phone in front of the
speak-er that is located on the right hinge of the refrigera-
tor door, when instructed to do so by the call center.
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