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14
Troubleshooting
Cannot connect to wireless network (WiFi)
•
Select the correct wireless network name and verify
the password entered (case sensitive).
•
Relocate the router from objects that interfere with
performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for
more than 2 minutes and reconnect.
My picture is too small
(black bars on the side)
•
Play your movie/video and press the (*)
asterisk button.
• Select Picture Size, select the picture size of
your preference.
How to install the Remote Control
Mobile App?
•
Download the Roku app to your phone or tablet
through Google Play or Apple App Store.
•
Simply search for “Roku App” and choose the
Roku app by Roku Inc.
•
Follow the onscreen prompts and you’re on
your way!
The free Roku app allows you to use your mobile
device as a full functioning remote control with
voice search & keypad.
Problems connecting my cable/satellite
box or antenna through a coax cable
•
For best performance, use the HDMI connection.
If not available, then:
•
Make sure the cable connections to the TV and your
device are securely fastened.
•
Select cable/satellite box or antenna TV input.
•
Select “start finding channels” and follow the on-screen
instructions to perform a full channel scan.
Having trouble completing the guided setup? Don’t worry, it’s usually an easy fix.
1-877-300-8837
Need more help?
support.tcl.com/us
What is the remote code for
programming my Universal or Cable
/Satellite box remote control
Providers Codes for TCL Roku TVs
ATT U-verse 1346
Charter
2
/ Spectrum 11756
Comcast
3
11756
DIRECTV 11756
DISH 1756, 535
Time Warner / Spectrum 387, 1566, 268
Don’t see your provider listed, visit
https://go.tcl.com/codes
How do I turn the Text-to-Speech (TTS)
Screen Reader on/off?
• Press “*” on your remote controller four times to
turn the screen reader on or off.
Select “Settings” at Home Screen
Select “Accessibility”
Or
1.
2.
3.Select “Screen reader” and turn it on or off
*
https://go.tcl.com/tts-roku
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