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9
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Unit will not operate
Unit is not plugged in Pull out plug and plug it back in
Incorrect power plug or wire Contact customer service
Fan does not work
Machine doesn’t turn on Plug in and turn on
Motor is not working Contact customer service
Machine is on uneven ground Move to even and flat ground
Loose or foreign particles inside Contact customer service
Filter packaging is not removed Remove packaging of every filter
Motor is loose Contact customer service
Performance issues
The filter needs to be replaced Replace the filter with genuine
Medify Air replacement filters for
the best performance
Air intake or outlet blocked Contact customer service
Filter plastic not removed Remove packaging and then use
Not enough space surrounding
the air purifier
Ensure 20 in distance between
two sides of air intake and that
distance to air outlet is not less
than 10 cm
Lack of filter or filter is not
properly installed
Make sure all the filters are
placed in order in accordance
with instructions
Coverage area questions Check whether the room area is in
accordance with coverage area
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