Lenovo 100e Chromebook Gen 4
Lenovo 300e/500e Yoga Chromebook Gen 4
User Guide
Read this first
Before using this documentation and the product it supports, ensure that you read and understand the
following:
• Safety and Warranty Guide
• Setup Guide
•
Generic Safety and Compliance Notices
First Edition (January 2023)
© Copyright Lenovo 2023.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.
Contents
Discover your Chromebook . . . . . . . . . . . ii
Chapter 1. Meet your Chromebook . . . 1
Front . . . . . . . . . . . . . . . . . . . . 1
Base . . . . . . . . . . . . . . . . . . . . 3
Left . . . . . . . . . . . . . . . . . . . . 5
Right . . . . . . . . . . . . . . . . . . . . 6
Bottom view . . . . . . . . . . . . . . . . . 7
Features and specifications . . . . . . . . . . . 8
Statement on USB transfer rate . . . . . . . . . 9
Operating environment . . . . . . . . . . . . . 9
Avoid constant body contact with specific hot
sections (for Lenovo 100e Chromebook Gen 4 and
Lenovo 300e Yoga Chromebook Gen 4) . . . . . 10
Chapter 2. Get started with your
Chromebook . . . . . . . . . . . . . . 11
Charge your Chromebook . . . . . . . . . . . 11
Lock your Chromebook. . . . . . . . . . . . 11
Connect to a cellular network (for selected
models) . . . . . . . . . . . . . . . . . . 12
Connect to Wi-Fi . . . . . . . . . . . . . . 13
Use the keyboard shortcuts . . . . . . . . . . 13
Use the touchpad . . . . . . . . . . . . . . 14
Use the touch screen (for Lenovo 300e/500e Yoga
Chromebook Gen 4) . . . . . . . . . . . . . 15
Use the camera . . . . . . . . . . . . . . . 17
Use audio . . . . . . . . . . . . . . . . . 17
Use the electronic pen (for selected models) . . . 18
Get to know your Chromebook modes (for Lenovo
300e/500e Yoga Chromebook Gen 4) . . . . . . 18
Connect to an external display . . . . . . . . . 19
Connect to Bluetooth devices . . . . . . . . . 20
Set the power plan . . . . . . . . . . . . . 20
Chapter 3. CRU replacement . . . . . 23
What are CRUs . . . . . . . . . . . . . . . 23
Replace a CRU . . . . . . . . . . . . . . . 23
Pen dummy (for selected models) . . . . . . 23
Base cover assembly . . . . . . . . . . . 24
Chapter 4. Help and support . . . . . 27
Frequently asked questions . . . . . . . . . . 27
Lenovo Customer Support Center . . . . . . . 27
Get help from Google . . . . . . . . . . . . 28
Appendix A. Safety instructions for
teachers, parents and adult
supervisors. . . . . . . . . . . . . . . 31
Appendix B. Open source
information . . . . . . . . . . . . . . . 33
Appendix C. Notices and
trademarks . . . . . . . . . . . . . . . 35
© Copyright Lenovo 2023 i
Discover your Chromebook
Thank you for choosing a Lenovo
®
Chromebook
™
! We are dedicated to delivering the best solution to
you.
Before starting your tour, please read the following information:
• This guide applies to Lenovo product model(s) listed below. Illustrations in this guide may look slightly
different from your product model.
Model name
Machine type (MT)
Lenovo 100e Chromebook Gen 4
82W0, 82W1
Lenovo 300e Yoga Chromebook Gen 4
82W2, 82W3
Lenovo 500e Yoga Chromebook Gen 4 82W4, 82W5
• For further compliance information, refer to the Generic Safety and Compliance Notices at
https://
pcsupport.lenovo.com/docs/generic_notices
.
• Depending on the model, some optional accessories, features, software programs, and user interface
instructions might not be applicable to your Chromebook.
• Documentation content is subject to change without notice. To get the latest documentation, go to
https://
pcsupport.lenovo.com
.
Chapter 1. Meet your Chromebook
Front
Lenovo 100e Chromebook Gen 4, Lenovo 300e Yoga Chromebook Gen 4
Lenovo 500e Yoga Chromebook Gen 4
1. Camera light If the light is on, the camera is in use.
2. Camera cover Cover or uncover the camera lens.
Note: The camera cover helps you better protect your privacy.
© Copyright Lenovo 2023 1
3. Camera Capture still and moving images for taking photos, recording videos,
and video chatting.
4. Microphone(s) Capture or record sound and voice.
5. Wireless antennas*
• For Lenovo 100e Chromebook Gen 4 (WLAN + WWAN models):
Send and receive radio waves for the built-in wireless WAN (wide
area network) module.
• For Lenovo 300e Yoga Chromebook Gen 4 and Lenovo 100e
Chromebook Gen 4 (WLAN models): Send and receive radio waves
for the built-in wireless LAN (local area network) and Bluetooth
module.
Notes:
• Lenovo 100e Chromebook Gen 4 has two models: WLAN model
and WLAN + WWAN model
• The antennas are not visible from the outside of the Chromebook.
6. Screen Display text, graphics, and videos. Selected models support multi-
touch function.
* WLAN antennas for Lenovo 100e Chromebook Gen 4 and Lenovo 300e Yoga Chromebook Gen 4
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Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Base
Lenovo 100e Chromebook Gen 4
Lenovo 300e/500e Yoga Chromebook Gen 4
1. Power button
Press the button to turn on the Chromebook or put the Chromebook
into sleep mode.
Notes: When you finish working with your Chromebook, shut it down
to save power.
• Click
in the system tray.
• Press the power button.
2. Keyboard Enter characters and interact with programs.
Note: The keyboard also includes hotkeys and function keys for
changing settings and performing tasks quickly.
Chapter 1. Meet your Chromebook 3
3. Touchpad Perform finger touch and all the functions of a traditional mouse.
Note: The touchpad also supports multi-touch function.
4. Wireless LAN antennas** For Lenovo 100e Chromebook Gen 4 (WLAN + WWAN models) and
Lenovo 500e Yoga Chromebook Gen 4: Send and receive radio
waves for the built-in wireless LAN (local area network) and Bluetooth
module.
Notes:
• The antennas are not visible from the outside of the Chromebook.
• The locations of wireless LAN antennas vary on different models.
5. Wireless WAN antennas**
For Lenovo 500e Yoga Chromebook Gen 4: Send and receive radio
waves for the built-in wireless WAN (wide area network) and Bluetooth
module.
Notes:
• The antennas are not visible from the outside of the Chromebook.
• The locations of wireless WAN antennas vary on different models.
6. Camera* Capture still and moving images for taking photos, recording videos,
and video chatting.
7. Camera light* If the light is on, the camera is in use.
8. Microphone*
Capture or record sound and voice.
* optional on Lenovo 300e/500e Yoga Chromebook Gen 4
** for Lenovo 500e Yoga Chromebook Gen 4
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Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Left
1. Charging light Indicate the ac power status and the battery status. Refer to “AC
power status indicator behavior” on page 11.
2. Multi-purpose USB Type-C
®
connector
This multi-purpose connector can be used to connect devices that
utilize the USB transfer technology and display devices. It also
supports USB Power Delivery.
Note: When connecting display devices, you need to use appropriate
cables and adapters (if needed) according to the connection
capabilities of the display device.
3. USB (3.2 Gen 1) Type-A connector Connect a USB-compatible device, such as a USB keyboard, a USB
mouse, a USB storage device, or a USB printer.
4. Combo audio jack Connect headphones or headsets with a 3.5 mm (0.14 inch), 4-pole
plug.
Note: This jack does not support standalone external microphones. If
you use headsets, choose one with a single plug.
5. Electronic pen* Write or draw on the screen.
* for Lenovo 300e/500e Yoga Chromebook Gen 4
Chapter 1. Meet your Chromebook 5
Right
1. Power button*
Press the button to turn on the Chromebook or put the Chromebook
into sleep mode.
Notes: When you finish working with your Chromebook, shut it down
to save power.
• Click
in the system tray.
• Press the power button.
2. Volume buttons* Press the button to increase or decrease the system volume.
3. USB (3.2 Gen 1) Type-A connector Connect a USB-compatible device, such as a USB keyboard, a USB
mouse, a USB storage device, or a USB printer.
4. HDMI
™
connector
Connect to a compatible digital audio device or video monitor, such
as an HDTV.
5. Nano security-lock slot
Lock your Chromebook to a desk, table, or other fixtures through a
compatible security cable lock. See “Lock your Chromebook” on
page 11.
* for Lenovo 300e/500e Yoga Chromebook Gen 4
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Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Features and specifications
Note: Specifications might change without notice. Some specifications are model-specific and might not
apply to the Chromebook model that you purchased.
Dimensions
• Lenovo 100e Chromebook Gen 4 and Lenovo 300e Yoga Chromebook Gen 4
– Width: 287 mm (11.3 inches)
– Depth: 200 mm (7.9 inches)
– Thickness: 19.75 mm (0.8 inches)
• Lenovo 500e Yoga Chromebook Gen 4
– Width: 287 mm (11.3 inches)
– Depth: 208 mm (8.2 inches)
– Thickness: 19.75 mm (0.8 inches)
ac power adapter
• Input: 100 V ac–240 V ac, 50 Hz–60 Hz
• Output: 15 V dc, 3 A or 20 V dc, 3.25 A
• Power: 45 W or 65 W
Battery pack
• Capacity: 47 Wh
• Number of cells: 1
Note: The battery capacity is the typical or average capacity as measured in a specific test
environment. Capacities measured in other environments may differ but are no lower than the
rated capacity (see product label).
Microprocessor
To view the microprocessor information of your Chromebook, type system information in the
search box and then press Enter.
Memory
• Type:
– Lenovo 100e Chromebook Gen 4 and Lenovo 300e Yoga Chromebook Gen 4: LPDDR4x
– Lenovo 500e Yoga Chromebook Gen 4: LPDDR5
• Number of physical slots: 0
Secondary storage
device
• Type: eMMC
• Form factor: eMMC
• Bus: SDIO
Note: The capacity of the storage device displayed in the operating system is typically lower
than the nominal capacity.
Screen
• Size:
– Lenovo 100e Chromebook Gen 4 and Lenovo 300e Yoga Chromebook Gen 4:
294.6 mm (11.6 inches)
– Lenovo 500e Yoga Chromebook Gen 4:
309.9 mm (12.2 inches)
• Display resolution:
– Lenovo 100e Chromebook Gen 4 and Lenovo 300e Yoga Chromebook Gen 4:
1366 × 768 pixels (HD model)
– Lenovo 500e Yoga Chromebook Gen 4:
1920 × 1200 pixels (FHD model)
8 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Keyboard
• Function keys
• Hotkeys
Connectors and slots
• Combo audio jack
• USB Type-A connector × 2
– Power output up to 5 V and 0.9 A
• Multi-purpose USB Type-C connector
– Power input up to 45 W/65 W using the included power adapter
– Power output up to 5 V and 3 A
– DisplayPort
™
1.1a. Supports maximum output resolution of 1920 × 1080, at 60 Hz frame
rate and color depth of 24 bpp (bits per pixel).
• HDMI connector
– HDMI 1.4
Note: Data rates and performance ratings are dependent on connected devices and cables if
they are used. For DisplayPort connection through a USB Type-C port, the listed maximum
output capacity is only available on external displays with a DisplayPort, a Mini DisplayPort, or
a USB Type-C port that supports DisplayPort Alternate Mode. For connections using a
converter or an adapter, the actual output resolution may be lower.
Security
• Security-lock slot
Network
• Bluetooth and Wi-Fi combo adapter
• Wireless WAN adapter*
* for Lenovo 100e Chromebook Gen 4 (WLAN + WWAN) and Lenovo 500e Yoga Chromebook Gen 4
Statement on USB transfer rate
Depending on many factors such as the processing capability of the host and peripheral devices, file
attributes, and other factors related to system configuration and operating environments, the actual transfer
rate using the various USB connectors on this device will vary and will be slower than the data rate listed
below for each corresponding device.
USB device Data rate (Gbit/s)
USB 3.2 Gen 1
5
Operating environment
Maximum altitude (without pressurization)
3048 m (10 000 ft)
Temperature
• Operating: 5°C to 35°C (41°F to 95°F)
• Storage: 5°C to 43°C (41°F to 109°F)
Note: When you charge the battery, its temperature must be no lower than 10°C (50°F).
Chapter 1. Meet your Chromebook 9
Relative humidity
• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)
• Storage: 5% to 95% at wet-bulb temperature 27°C (81°F)
Avoid constant body contact with specific hot sections (for Lenovo 100e
Chromebook Gen 4 and Lenovo 300e Yoga Chromebook Gen 4)
CAUTION:
When the Chromebook is operating, it should be placed on a hard and flat surface with its bottom area
not in contact with user’s bare skin. Under normal operating conditions, the temperature of the
bottom surface will remain within an acceptable range as defined in IEC 62368-1, but such
temperatures can still be high enough to cause discomfort or harm to the user if directly touched for
over one minute at a time. As such, it is recommended that users avoid prolonged direct contact with
the bottom of the Chromebook.
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Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Chapter 2. Get started with your Chromebook
Charge your Chromebook
The USB Type-C connector on your Chromebook works as the power connector. Plug in the ac power
adapter to charge the built-in battery pack and provide power to the Chromebook.
Connect to ac power
CAUTION:
All plugs must be firmly and securely inserted into receptacles.
1. Connect the power cord to the ac power adapter.
2. Plug the power adapter into the USB Type-C connector of the Chromebook.
3. Plug the power cord into an electrical outlet.
AC power status indicator behavior
The ac power status indicator is next to the USB Type-C connector. The following table shows the indicator
behaviors and the indicated power and battery status.
AC power status indicator
Power status Battery status
on (red)
plugged in being charged, remaining power is
less than 5%
on (orange)
plugged in being charged, remaining power is
between 5% and 97%
on (green)
plugged in
fully charged (97% to 100%)
off unplugged discharging
Lock your Chromebook
Lock your Chromebook to a desk, table, or other fixtures through a compatible security cable lock.
© Copyright Lenovo 2023 11
Note: The slot supports cable locks that conform to the Kensington NanoSaver
®
lock standards using
Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking
device and security feature. Lenovo is not responsible for the locking device and security feature. You can
purchase the cable locks at
https://smartfind.lenovo.com.
Connect to a cellular network (for selected models)
If your Chromebook has a wireless wide area network (WAN) card and a nano-SIM card installed, you can
connect to a cellular data network and get online everywhere.
Note: The cellular service is provided by authorized mobile service carriers in some countries or regions.
You must have a cellular plan from a service carrier to connect to the cellular network.
To establish a cellular connection:
1. Turn off the Chromebook. Refer to “Base cover assembly” on page 24.
2. Locate the nano-SIM card slot and insert the nano-SIM card as shown. Note the orientation of the card
and ensure that it is seated correctly.
12
Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Note: The location of SIM card may vary on different models.
3. Turn on the Chromebook.
4. Click the network icon in the system tray, and then turn on Mobile data
. Provide required information, if
needed.
Connect to Wi-Fi
To connect your Chromebook to Wi-Fi:
1. Click system tray.
2. Click the network icon and turn on the wireless feature.
3. Select an available network to connect. Provide required information if needed.
Use the keyboard shortcuts
The function keys on the keyboard help you work more easily and effectively.
Go to the previous page
Reload your current page
Hide the tabs and the App Launcher in full-screen mode
Show all windows in overview mode
Decrease the brightness of the Chromebook screen
Increase the brightness of the Chromebook screen
Mute the microphone
Mute the speakers
Decrease the volume
Increase the volume
Chapter 2. Get started with your Chromebook 13
*
Turn on/off the Chromebook
*
Lock the Chromebook screen
* for selected models
Your Chromebook also supports some key combinations.
ctrl +
Take a screenshot
alt +
Switch the Caps Lock function
+ L
Lock your Chromebook screen
ctrl + alt + ?
View all keyboard shortcuts
alt +
Go to the previous page
*alt +
Turn off the keyboard backlight and decrease the brightness
*alt +
Turn on the keyboard backlight and increase the brightness
To change the keyboard settings:
1. Click the setting icon in the system tray, and then click Device ➙ Keyboard.
2. Follow the on-screen instructions to change the settings as you prefer.
Use the touchpad
The entire touchpad surface is sensitive to finger touch and movement. You can use the touchpad to perform
all the pointing, clicking, and scrolling functions of a traditional mouse.
Use the touch gestures
Notes:
• When using two or more fingers, ensure that you position your fingers slightly apart.
• Some gestures are only available when you are using certain apps.
• If the touchpad surface is stained with oil, turn off the Chromebook first. Then, gently wipe the touchpad
surface with a soft and lint-free cloth moistened with lukewarm water or Chromebook cleaner.
14
Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Tap once to select or open an item. Tap twice quickly to display a shortcut menu.
Two-finger zoom in or zoom out.
Scroll through items.
Open the task view. Show the current window.
To change the settings:
1. Click the setting icon in the system tray, and then click Device ➙ Touchpad.
2. Follow the on-screen instructions to change the settings as you prefer.
If Enable tap-to-click is turned on, you can tap or press the touchpad. Otherwise, you can only press the
touchpad to achieve the clicking function of a traditional mouse.
Use the touch screen (for Lenovo 300e/500e Yoga Chromebook Gen 4)
If your Chromebook display supports the multi-touch function, you can navigate the screen with simple
touch gestures.
Note: Some gestures might not be available depending on the app you use.
Chapter 2. Get started with your Chromebook 15
Tap once to single click
Tap and hold to right-click
Slide to scroll through items
Drag
Zoom out
Zoom in
Swipe from the left: view all open windows
16 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Swipe from the right: open action center
Tap with two fingers to open a shortcut menu
Swipe upwards to unfold the app Launcher
Maintenance tips:
• Turn off the Chromebook before cleaning the multi-touch screen.
• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the
multi-touch screen. Do not apply solvents to the cloth.
• The multi-touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any
metallic object on the screen, which might damage the touch panel or cause it to malfunction.
• Do not use fingernails, gloved fingers, or inanimate objects for input on the screen.
• Regularly calibrate the accuracy of the finger input to avoid a discrepancy.
Use the camera
The built-in camera can be used for video calling or video conferencing. The indicator next to the camera
turns on when the camera is activated.
To take photos with the camera:
1. Click the Launcher button.
2. Click Camera and take photos.
Use audio
You can connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to
listen to the sound from your Chromebook.
To play a saved audio or video:
1. Click the Launch button, and then select Files.
2. Double-click a file to open it in the media player.
To adjust the volume, click the account picture, and then adjust the volume as you prefer.
Chapter 2. Get started with your Chromebook 17
Use the electronic pen (for selected models)
Selected models are shipped with an electronic pen. To use the pen, slide it out of the pen slot. When not in
use, put it back into its slot.
Notes:
• You might need to install additional apps such as Google Keep for better use of the pen.
• For Chromebook models come with a pen dummy, you can purchase an electronic pen to use. To
purchase the pen, go to
https://www.lenovo.com/accessories.
Use the electronic pen
You can perform the following operations with the pen:
• To open an app or a Web page, tap the display once.
• To display the shortcut menu or make a selection, tap the display and hold the pen there for one second.
Get to know your Chromebook modes (for Lenovo 300e/500e Yoga
Chromebook Gen 4)
Rotate the display to switch among different modes according to your preference. The keyboard is
automatically disabled in the stand mode, tent mode, and tablet mode. Use the touch screen to control your
Chromebook instead.
Attention: Do not rotate the Chromebook display with too much force, or apply too much force to the
upper-right or upper-left corner of the Chromebook display. Otherwise, the display or hinges might get
damaged.
18
Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Laptop mode Stand mode
Tent mode Tablet mode
Warning: When operating in the tablet mode with any external device connected, the upper case
(keyboard’s side) of the Chromebook may become hot. Avoid keeping your hands, lap, or any part of the
body in contact with the upper case for over one minute.
Connect to an external display
Connect your Chromebook to a projector or a monitor to give presentations or expand your workspace.
Chapter 2. Get started with your Chromebook 19
Supported resolution
The following table lists the supported maximum resolution of the external display.
Table 1. Lenovo 100e Chromebook Gen 4/Lenovo 300e Yoga Chromebook Gen 4
Connect the external display to Supported resolution
Multi-purpose USB Type-C connector Up to 3840 x 2160 pixels @ 30 Hz
HDMI connector
Up to 3840 x 2160 pixels @ 30 Hz
Table 2. Lenovo 500e Yoga Chromebook Gen 4
Connect the external display to Supported resolution
Multi-purpose USB Type-C connector Up to 4096 x 2160 pixels @ 60 Hz
HDMI connector
To change display settings:
1. Click the setting icon in the system tray, and then click Device ➙ Displays.
2. Follow the on-screen instructions to change the display settings as you prefer.
Connect to Bluetooth devices
Your Chromebook supports Bluetooth feature. You can connect your Chromebook to a Bluetooth keyboard,
mouse, speakers, or other Bluetooth devices.
Note: The Bluetooth devices must be within a short distance, usually 10 meters (33 feet), from the
Chromebook.
1. Click system tray, and then click the Bluetooth icon.
2. Turn on Bluetooth.
3. Select the device you want to pair and follow the on-screen instructions.
Set the power plan
For ENERGY STAR
®
compliant Chromebooks, the following power plan takes effect when your
Chromebooks have been idle for a specified duration:
20 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Up to 3840 x 2160 pixels @ 30 Hz
Table 3. Default power plan (when plugged into ac power)
• Turn off the display: After seven minutes and 30 seconds
• Put the Chromebook into sleep: After eight minutes and 30 seconds
To reset the power plan to achieve the best balance between performance and power saving:
1. Click the setting icon in the system tray, and then click Device ➙ Power.
2. Follow the on-screen instructions to change the settings as you prefer.
Chapter 2. Get started with your Chromebook 21
22 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Chapter 3. CRU replacement
Customer Replaceable Units (CRUs) are parts that can be upgraded by the customer. The Chromebooks
contain the following types of CRUs:
• Self-service CRUs: Refer to parts that can be replaced easily by customer themselves or by trained
service technicians at an additional cost.
• Optional-service CRUs: Refer to parts that can be replaced by customers with a greater skill level.
Trained service technicians can also provide service to install or replace the parts under the type of
warranty designated for the customer’s machine.
If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement
instructions are shipped with your product and are available from Lenovo at any time upon request. You
might be required to return the defective part that is replaced by the CRU. When return is required: (1) return
instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you
might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30)
days of your receipt of the replacement CRU. For full details, see the Lenovo Limited Warranty
documentation at
https://www.lenovo.com/warranty/llw_02.
What are CRUs
Refer to the following CRU list for your Chromebook.
Self-service CRUs
• ac power adapter
• Electronic pen*
• Pen dummy*
• Power cord
Optional-service CRUs
Base cover
* for selected models
Note: Replacement of any parts not listed above, including the built-in rechargeable battery, must be done
by a Lenovo-authorized repair facility or technician. Go to
https://support.lenovo.com/partnerlocation for more
information.
Replace a CRU
Follow the replacement procedure to replace a CRU.
Pen dummy (for selected models)
Prerequisite
Before you start, read
Generic Safety and Compliance Notices and print the following instructions.
For access, do the following:
© Copyright Lenovo 2023 23
1. Ensure that your Chromebook is off or in sleep mode. Disconnect the Chromebook from ac power and
all connected cables.
2. Close the Chromebook display and turn the Chromebook over.
Removal procedure
Use a tool as shown to release the pen dummy
1 2 , then remove it 3 .
Base cover assembly
Prerequisite
Before you start, read
Generic Safety and Compliance Notices and print the following instructions.
Note: Do not remove the base cover assembly when your Chromebook is connected to ac power.
For access, do the following:
1. Disable the built-in battery. Press
together with the power button for about five seconds, and at the
same time detach the ac power adapter from the Chromebook.
Note: Power supply from the built-in battery will resume after you reconnect the Chromebook to the ac
power adapter.
2. Close the Chromebook display and turn over the Chromebook.
Removal procedure
24 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Troubleshooting
If the Chromebook does not start up after you reinstall the base cover assembly, disconnect the ac power
adapter and then reconnect it to the Chromebook.
26
Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Chapter 4. Help and support
Frequently asked questions
What do I do if my Chromebook
stops responding?
1. Press and hold the power button until the Chromebook turns off. Then, restart
the Chromebook.
2. If step 1 does not work:
• For models with an emergency reset hole: Insert a straightened paper clip
into the emergency reset hole to cut off power supply temporarily. Then,
restart the Chromebook with ac power connected.
• For models without an emergency reset hole:
– For models with the removable battery, remove the removable battery
and disconnect all power sources. Then, reconnect to ac power and
restart the Chromebook.
– For models with the built-in battery, disconnect all power sources.
Press and hold the power button for about seven seconds. Then,
reconnect to ac power and restart the Chromebook.
What do I do if I spill liquid on the
Chromebook?
1. Carefully unplug the ac power adapter and turn off the Chromebook
immediately. The more quickly you stop the current from passing through the
Chromebook the more likely you will reduce damage from short circuits.
Attention: Although you might lose some data or work by turning off the
Chromebook immediately, leaving the Chromebook on might make your
Chromebook unusable.
2. Do not try to drain out the liquid by turning over the Chromebook. If your
Chromebook has keyboard drainage holes on the bottom, the liquid will be
drained out through the holes.
3. Wait until you are certain that all the liquid is dry before turning on your
Chromebook.
How do I disinfect my
Chromebook?
1. Squeeze out excess liquid from wipe or disinfecting cloth before using.
Recommended wipes are hydrogen peroxide wipes and alcohol based wipes.
Do not use wipes containing sodium hypochlorite (bleach).
2. Gently wipe the Chromebook thoroughly, being careful to ensure no liquid
drips into the Chromebook. Do not wipe on connector pins.
3. After disinfecting, follow the cleaning procedure from the wipe supplier to
minimize chemical buildup of disinfectant residue.
4. Always allow the Chromebook to completely dry prior to any use.
For more information about cleaning and disinfecting, go to
https://
support.lenovo.com/in/en/solutions/ht035676
.
How do I find accessibility
information?
https://www.lenovo.com/accessibility
Lenovo Customer Support Center
If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.
© Copyright Lenovo 2023 27
Before you contact Lenovo
Record product information and problem details before you contact Lenovo.
Production inforamtion Problem symptoms and details
• Product name
• Machine type and serial number
• What is the problem? Is it continuous or intermittent?
• Any error message or error code?
• What operating system are you using? Which version?
• Which software applications were running at the time
of the problem?
• Can the problem be reproduced? If so, how?
Note: The product name and serial number can usually be found on the bottom of the Chromebook, either
printed on a label or etched on the cover.
Telephone numbers
For a list of the Lenovo Support phone numbers for your country or region, go to
https://
pcsupport.lenovo.com/supportphonelist
for the latest phone numbers.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not
provided, contact your Lenovo reseller or Lenovo marketing representative.
Services available during the warranty period
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
Services not covered
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
For the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product,
go to:
•
https://www.lenovo.com/warranty/llw_02
• https://pcsupport.lenovo.com/warrantylookup
Get help from Google
After signing in to your Chromebook, start Get Help from the app Launcher. The Get Help app provides
comprehensive instructions on using your Chromebook.
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Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
30 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Appendix A. Safety instructions for teachers, parents and adult
supervisors
This Chromebook is intended for use as a child development tool primarily by children, 6 years of age or
above. There must be supervision by an adult. It is a must to have a thorough explanation to children on safe
and proper handling of the Chromebook, battery pack, and ac power adapter.
DANGER
• For ITE with power supplies not intended to be handled by children: As with all electrical products,
precautions should be observed handling and use to prevent electric shock. The ac power adapter should
not be handled by children.
• The Chromebook should not be placed on the bare skin (lap) of the child for long periods. The
Chromebook should be placed on a flat surface, like desktop, if your child intends to use it for more than a
few minutes.
• The Chromebook (including the ac power adapter and the battery pack, as applicable) should not be left in
the rain or subjected to exposure to water. If cleaning is necessary do not immerse it in water; wipe clean
with damp cloth.
• The Chromebook (including the ac power adapter and the battery pack, as applicable) should not be
dropped, crushed (stepped on) or otherwise abused.
• An adult should caution his or her child about the potential trip hazard as posed by the cable between a
power source and the Chromebook.
• The power supply (adapter) should not be handled by the children.
Chocking Hazard — Small parts. Not suitable for children under age 3.
An adult should inspect the Chromebook (including the ac power adapter and the battery pack, as
applicable) periodically for damage. Similarly, if a child notices damaged/broken parts, this should be
reported to the teacher/parents/adult supervisors immediately. Damaged parts may be replaced through
service provided by Lenovo.
DANGER
ELECTRICALLY OPERATED PRODUCT. Not recommended for children under 3 years of age (or other
intended age range). As with all electrical products, precautions should be observed during handling and use
of electrical products to reduce the risk of electric shock.
© Copyright Lenovo 2023 31
32 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Appendix B. Open source information
Your Chromebook may include software made publicly available by Google and other third parties, including
software licensed under the General Public License and/or the Lesser General Public License (the “open
source software”).
You may obtain a copy of the corresponding source code for any such open source software licensed under
the General Public License and/or the Lesser General Public License (or any other license requiring us to
make a written offer to provide corresponding source code to you) from Lenovo for a period of three years
without charge except for the cost of media, shipping, and handling, upon written request to Lenovo. This
offer is valid to anyone in receipt of this device. You may send your request in writing to the address below
accompanied by a check or money order for $5 to:
Lenovo Legal Department
Attn: Open Source Team / Source Code Requests
8001 Development Dr.
Morrisville, NC 27560
As part of your request, please include a “UNAME” and a “CHROME VERSION” of this device available by
typing: “Chrome://system” in a Chrome Browser’s address bar. Be sure to provide a return address.
The open source software is distributed in hope it will be useful, but WITHOUT ANY WARRANTY; without
even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See for
example the GNU General Public License and/or the Lesser General Public License for more information.
To view additional information regarding licenses, acknowledgments and required copyright notices for the
open source software used in your device, type: “Chrome://credits” in the Chrome Browser’s address bar.
This device may include certain pre-installed application programs or pre-configured links for downloading
application programs published by parties other than Lenovo. Such third-party application programs may
include open source software made publicly available by the respective publishers of those application
programs. You may obtain the corresponding source code for any such open source software directly from
the publisher of the applicable application program, to the extent permitted under the relevant open source
software license agreement. Additional information is provided by the publisher of each application program
within the menu structure of its application program.
© Copyright Lenovo 2023 33
34 Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
Appendix C. Notices and trademarks
Notices
Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult
your local Lenovo representative for information on the products and services currently available in your
area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that
Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service
that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's
responsibility to evaluate and verify the operation of any other product, program, or service.
Lenovo may have patents or pending patent programs covering subject matter described in this document.
The furnishing of this document does not give you any license to these patents. You can send license
inquiries, in writing, to:
Lenovo (United States), Inc.
8001 Development Drive
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow
disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to
you.
Changes are made periodically to the information herein; these changes will be incorporated in new editions
of the publication. To provide better service, Lenovo reserves the right to improve and/or modify the
products and software programs described in the manuals included with your Chromebook, and the content
of the manual, at any time without additional notice.
The software interface and function and hardware configuration described in the manuals included with your
Chromebook might not match exactly the actual configuration of the Chromebook that you purchase. For the
configuration of the product, refer to the related contract (if any) or product packing list, or consult the
distributor for the product sales. Lenovo may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.
The products described in this document are not intended for use in implantation or other life support
applications where malfunction may result in injury or death to persons. The information contained in this
document does not affect or change Lenovo product specifications or warranties. Nothing in this document
shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or
third parties. All information contained in this document was obtained in specific environments and is
presented as an illustration. The result obtained in other operating environments may vary.
Lenovo may use or distribute any of the information you supply in any way it believes appropriate without
incurring any obligation to you.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in
any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the
materials for this Lenovo product, and use of those Web sites is at your own risk.
© Copyright Lenovo 2023 35
Any performance data contained herein was determined in a controlled environment. Therefore, the result
obtained in other operating environments may vary significantly. Some measurements may have been made
on development-level systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been estimated through
extrapolation. Actual results may vary. Users of this document should verify the applicable data for their
specific environment.
This document is copyrighted by Lenovo and is not covered by any open source license, including any
Linux
®
agreement(s) which may accompany software included with this product. Lenovo may update this
document at any time without notice.
For the latest information or any questions or comments, contact or visit the Lenovo Web site:
https://pcsupport.lenovo.com
Trademarks
LENOVO and LENOVO logo are trademarks of Lenovo. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. Google, Google Keep, and Chromebook are trademarks or registered
trademarks of Google LLC. DisplayPort is a trademark of the Video Electronics Standards Association. The
terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. NanoSaver and
Cleat are trademarks or registered trademarks of ACCO Brands. USB Type-C is a registered trademark of
USB Implementers Forum. Wi-Fi is a registered trademark of Wi-Fi Alliance. All other trademarks are the
property of their respective owners.
36
Lenovo 100e Chromebook Gen 4, Lenovo 300e/500e Yoga Chromebook Gen 4 User Guide
