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Resolving a low battery level
You can quickly resolve low-battery-level conditions.
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power.
● AC adapter
● Optional docking device or expansion product
● Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.
The battery in this product cannot be easily replaced by users themselves. Removing or replacing the battery
could aect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to external power with an
approved AC adapter or an optional docking device or expansion product.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
WARNING! Do not charge the computer battery while you are aboard aircraft.
36 Chapter 6Managing power
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