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TROUBLESHOOTING GUIDE
1. If the information listed in the troubleshooting guide can’t solve your problem, please
email us at [email protected].
2. Failure to keep this unit clean from mineral deposits may affect operation of this unit.
3. Customer failure to follow these instructions may void the warranty.
18
17
Troubleshooting Guide
Problem Possible Causes Solution
Power indicator does
not light up
Power cord is not properly
plugged in.
Ensure the unit is properly
plugged in.
No power from power outlet. Try another power outlet.
Power indicator
flashes red
Not enough water inside the water
reservoir.
Add water into the water tank and
then press the Power Button to turn
on the mist.
Power indicator is on,
no mist or little mist is
produced
Not enough water inside the water
reservoir.
Add water into the water tank.
Mist level is set too low. Adjust to the maximum mist.
Humidity is set too low.
Check if the current humidity is
higher than the preset humidity,
reset to a higher level.
Mineral buildup on the atomizer. Clean the atomizer as instructed.
Problem Possible Causes Solution
Mist height is low,
damping surrounding
desk or floor.
Condensation forms
around humidifier or
on windows and walls
Mist level is set too high for the
room size.
1.Check if the room is too humid
and adjust to lower mist. 40%-
60% works best.
2.Open door and windows, or
change to a larger room.
Air inlet is blocked.
Humidifier should be placed on
a hard flat surface, 2 feet above
the floor and 12 inches away
from the wall. Point nozzle away
from wall or window.
Low indoor temperature leads to
liquefaction.
Raise the room temperature to
25°C/77°F.
Bad / Strange odor Unit needs to be cleaned.
1.Clean the humidifier as
instructed.
2.Leave the empty and opened
water tank in a cool place for
12 hours without the tank cap
attached.
Strange water noise
Water is going down to the water
reservoir.
This is normal while it is working.
Humidifier is getting
too hot
Unit works for long period of time.
Power off and place in a well-
ventilated place for 10 minutes.
Water tank is lifted up.
Place the water tank back onto the
base with the triangle marks aligned.
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