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9
TROUBLESHOOTING
Many common freezer problems can be solved easily, without incurring the cost of a service call.
Listed below are several possible causes for common problems.
Problem
Possible Cause
The appliance does not operate.
Not plugged in.
The thermostat is in the “0” position.
Check the circuit breaker.
The food temperature is too warm.
The door is opened too often.
The door gasket is not sealed properly.
The temperature control is not set correctly set.
A large amount of warm food has recently been
added to the freezer.
The appliance runs too frequently.
The temperature of the room is too
warm/humid.
The door is opened too often.
The door gasket is not sealed properly.
The door is not closed completely.
Moisture build-up on the interior and exterior.
The humidity is high.
Prolonged and frequent door openings.
The door gasket is not sealed properly.
The appliance has an odor.
The interior needs cleaning.
Food improperly wrapped or sealed.
The door will not close properly.
The freezer is not level.
The door is not properly aligned.
The shelves, crisper drawer, and food
containers are out of place.
Popping or cracking sound when the
compressor turns on.
The freezer is not level.
The freezer is touching the wall and should be
re-leveled farther away from the wall.
The interior light does not work.
The power is not properly connected.
The light bulb is loose in the socket.
The light bulb is burned out.
If you have checked the table above and find that you still need help with your unit, call our
Customer Service facility at 1-888-4-MEDLAB between 9:00 AM and 5:00 PM ET or visit
www.accucold.com/support. We will do our best to answer your questions.
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