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Action Yes No
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
Contact
customer
support.
Tighten the cable
connections.
Partial document or photo scans
Action Yes No
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Contact
customer
support.
Load the document
or photo facedown
on the scanner glass
in the upper left
corner.
Poor scanned image quality
Action Yes No
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Clear the error
message.
Go to step 2.
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Go to step 3. Increase the scan
resolution settings
for a higher‑quality
output.
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Go to step 4. See
“Cleaning the
scanner glass” on
page 248.
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 5. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Troubleshooting 356
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