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15
Problem Possible Solution
The air fryer will not turn
on.
Make sure the air fryer is plugged in.
Push the basket securely into the air fryer.
Food is not completely
cooked.
Place smaller batches of food into the basket. If the basket is overstued,
then food will be undercooked.
Increase cooking temperature or time.
Food is cooked unevenly.
Foods that are stacked on top of each other or close to each other need to
be shaken or flipped during cooking (see Shaking Food, page 12).
Food is not crispy after air
frying.
Spraying or brushing a small amount of oil can increase crispiness (see
Cooking Guide, page 13).
French fries are not cooked
correctly.
See French Fries, page 13.
Basket will not slide into the
air fryer securely.
Make sure the basket is not overfilled with food.
White smoke is coming out
of the air fryer.
The air fryer may produce some white smoke when you use it for the first
time. This is normal.
Make sure the basket and the inside of the air fryer are properly cleaned
and not greasy.
Cooking greasy foods will cause oil to collect beneath the crisper plate.
This oil will produce white smoke, and the basket may be hotter than
usual. This is normal, and should not aect cooking. Handle the basket
with care.
Dark smoke is coming out of
the air fryer.
Immediately unplug your air fryer. Dark smoke means that food is burning
or there is a circuit problem. Wait for smoke to clear before pulling the
basket out. If the cause was not burnt food, contact Customer Support
(see page 18).
The air fryer has a plastic
smell.
Any air fryer may have a plastic smell from the manufacturing process.
This is normal. Follow the instructions for a Test Run (page 10) to decrease
the plastic smell. If the plastic smell does not decrease, contact Customer
Support (see page 18).
Display shows Error Code
“E1”.
There is an open circuit in the temperature monitor. Contact Customer
Support (see page 18).
Display shows Error Code
“E2”.
There is a short circuit in the temperature monitor. Contact Customer
Support (see page 18).
Display shows Error Code
“E3”.
The air fryer’s overheat protection has activated. Turn o and unplug the
air fryer and allow it to cool completely. If the display continues to show
“E3”, contact Customer Support (see page 18).
Display shows Error Code
“E4”.
The air fryer has been plugged into a 220–240V outlet. Turn o and
unplug the air fryer. Only use the air fryer with 120V, 60Hz outlets.
TROUBLESHOOTING
If your problem is not listed, please contact Customer Support (see page 18).
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